AAA Fast Service

I called this company when my dryer would not get hot. I found a coupon in the yellow pages citing $ 22.00 off dryer service. Upon calling on a Saturday morning, I asked what the service fee would be. I was told $ 85.00. What they neglected to tell me was the $ 85.00 was to drive to the house. If I agreed on service it would cost $ 185.00 per hour plus parts. They showed up late Monday afternoon popped off the back of my dryer and said I had a blown fuse and while they were here, they «may as well replace the thermostat.». The repairmen spent a total of 15 minutes in my house.
It cost me $ 267.00 to pop out a fuse and thermostat and plug a new one in I did not get an itemized bill. When I presented the coupon I was told that was already deducted. I checked the Whirlpool website to see what the parts cost. grand total for both $ 33.40.
It is impossible to get a human being on the phone. You leave a message and they call you. Thanks to caller ID I finally talked to someone at the company. They said «those Yellow Pages ads aren’t cheap.»
Please learn from my mistake don’t use this company.

We had used this company a year ago for service on our dryer and thought there service was good and their prices were okay (really, just okay). We decided to use them again when our fridge went out. Now I know our refrigerator was expensive, so parts would probably not be in stock, but a month??? We were told 5 to 7 days. Okay, not great, but we can live with that. When we called after a week, we were told that the board had to be made and it would take longer. Again, okay, we got that. We called weekly after that. After three weeks they apparently decided that the company they ordered the board from wasn’t going to deliver, so they ordered from another company. Finally, after 4 weeks, we got a call that they were ready to install.

DO. NOT. USE. This company.
Bait & switch, deceptive business practices, disreputable.
Our dryer stopped heating. It would tumble and blow, but no heat. This is quite a common problem. Could be the thermostat, could be a fuse, could be the heating element. The most expensive, the heating element, costs between $ 40 and $ 80, parts only.
Diagnosing it and repairing it is not something I can do. We called AAA and they quoted us $ 198 over the phone. We thought that was a little high, but we’re stupid, so we said, ok come on out. There is a $ 65 service fee if they come out but don’t do the work. It’s waived if they do the repair. I figured with the $ 198 they probably got the service fee built in anyway, and there is a labor charge.
Anyway, a couple of technicians come out, and they say it’ll be $ 350 to fix it. I don’t think so, I said. We were quoted $ 198 over the phone. So after some phone calls back and forth and some insults tossed around, their excuse is we quoted you for a gas dryer, you have an electric dryer, that’s why it’s more expensive. I asked the technician how much of that $ 350 is parts and how much is labor, and she told me she didn’t know, it was just «in her book that way. They don’t break it out.»
I was at work, and on the phone with my wife, and I told her to throw them out, tell them they could sue us for the $ 65 service fee. But my wife is not that mean. She negotiated them down to $ 45 for the service fee, and they were on their way.
So don’t use this place. Worse than bad. Zero stars.