We felt very comfortable with Jill right away, and she took great care of our three kitties while we were out of town. Our older girl kitty needs medication twice per day, so Jill came by every morning and evening, fed the kitties, changed the water, gave out meds, took care of litter box maintenance… everything. We had a meeting with her to get acquainted before leaving town, and she asked all the right questions. There was a problem while we were gone(Big Boy Cat got protective of Old Lady Cat whilst Jill was medicating her); she called us immediately and handled it like a champ. She is extremely affordable too. We whole-hardheartedly recommend Jill at Fluffy Paws.