Oceanic Time Warner Cable em Hilo, HI

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Telefone	+1 844-316-8554
Site:	www.timewarnercable.com
Endereço:	548 Kanoelehua Ave, Hilo, HI, 96720
Categorias:	Sistemas de Segurança Provedor de Internet

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Hoje

Hoje	8:30 – 13:30 14:00 – 16:30 Aberto agora
Horário local (Hilo)	12:37 terça-feira, 17 de junho de 2025

Horário de funcionamento

segunda-feira	8:30 – 13:30 14:00 – 16:30
terça-feira	8:30 – 13:30 14:00 – 16:30
quarta-feira	8:30 – 13:30 14:00 – 16:30
quinta-feira	8:30 – 13:30 14:00 – 16:30
sexta-feira	8:30 – 13:30 14:00 – 18:00
sábado	9:00 – 13:00
domingo	–

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7 avaliações para Oceanic Time Warner Cable

Não exige registro

Troy A.

Classificação do local: 3
Hilo, HI

Costs is skyrocketing
I found deals cheaper and lower elsewhere.
I’m sure they going realize that deals going need to change.

Donna W.

Classificação do local: 1
Pāhoa, HI

Apparently offering/selling someone your product, setting an installation appointment, and passing the phone calls to clueless employees is OTWC’s way of doing business. Tried 6 phone calls AFTER the first 5 to get a human manager in Hilo to return my calls since August 5^th. They solicited us, set appt, only to have the technician inform us we don’t have service on our street. Several polite phone calls got us apologies and NO answers. Even the line contractor couldn’t tell us why they «sold» us the service, he couldn’t even tell us approximately when they’d be back in our subdivision. So after hoping/checking for a year & a half OTWC comes to our home and those of our neighbors and sells us a service they CAN’T deliver!!! No can dis kine! Shame on you OTWC, it was like a first trip to Disneyland and the gates are locked with no explanation. Still no call from management and it is 8÷10÷15 @ 4:12 pm.

Yuzen Y.

Classificação do local: 1
Mo'ili'ili, Honolulu, HI

I just had a problem with my internet and called Time Warner. The local person that I spoke to was friendly but could not solve my problem, so I was transferred to a tech center where I spoke to someone from the tech dept (time warner rep, if you want the name, message me) who was extremely rude and unhelpful! Very unprofessional!

David P.

Classificação do local: 1
Doylestown, PA

And I thought Comcast in Philly was horrible! OTW Internet in Hilo has more daily connectivity problems, weak signal, dropped connections, it’s often slower than dial-up modem was 20 years ago. And that’s after recently paying to upgrade to 30Mb/s! I’ve had vastly better speed, connectivity, and reliability in China, for god’s sake. Called multiple times but the problem is never properly diagnosed or permanently fixed. They try to persuade you it’s your modem (new state of the art Motorola) or your laptop (also new MacBook), or your imagination, then after 20 minutes they discover, oh, yeah, there’s an «outage,» fifty-some other subscribers have lost their connection too. There to five times a day? And for this pathetic service they gouge you many times what it costs in Europe where the cost of living is much higher. Can you say monopoly? Can you imagine if they had actually merged with Comcast? — David P. Hilo, HI

Eric P.

Classificação do local: 1
Honolulu, HI

If you want to save a lot of money using TWC internet, buy yourself a modem (Motorola 3.0 cable, Model #SB6141) from Costco for $ 75. It goes on sale so be on the lookout. They will lease you a modem for $ 7.99 each month!!! I started with TWC almost 7 years ago and I would have saved $ 500 over that time period.
Just make sure you call TWC and provide them with the MAC ID which can be found on the box and the Model # of the modem (if you’re not tech savvy). Plug it in, cable first, then power, and you’ve just saved yourself a bunch of money!!!
Makes me sick to my stomach knowing I paid these bunch of a**holes so much money because i was ignorant about a simple fix.

Lauren D.

Classificação do local: 1
Coupeville, WA

This company is soooo hard to get a hold of! The bill for our Hawaii home gives a customer service number to call and while it is a Hawaii phone number, the customer service is in the Carribean!!! They were no help to me. I also ended up once talking to Texas! It took some time to locate a REAL Hawaii phone number to talk to a REAL person in Hawaii, by looking on line. We did locate one and they told me the same thing the Carribean person told me that we do not qualify for being able to put our service on «seasonal hold» for when we are out of town. Like many people, we have a second home in Hawaii and I was told we would be allowed to put a hold with no charge on our service twice per year, and a small fee to reinstate if more than 2 times a year. Turns out that is only for customers with «standard» service and we have «basic» service. And we were told other information that was different than when we started the service so we cancelled our internet and cable service with them for good.

Ms R.

Classificação do local: 1
Hilo, HI

Paid my bill over the phone and they turned off my service anyway!!! want more $ to re hook up? I just don’t know, it wouldn’t surprise me. But what I do know is this. They’re not consistent with their Ads. They confuse the average person who are not computer savvy to rent a $ 5.99/mo. modem that’s not even worth $ 20. RUDE when you inquire about your elevated service that keeps elevating and ending up not getting the answers your called about. Hidden fees .and their policies forever changing to suit their currant need. Business is unorganized and good customer service is not their incentive. It’s an automated system that keeps you on some cycle leading nowhere over the phone, except to take your payment. No integrity, to being smug knowing they have the only real high speed on this island, so they pull this crap, which is not consumer friendly. Don’t trust their workers in your home. Their eyes roam as your trying to get an understanding of your new service.

Oceanic Time Warner Cable

Hilo, Estados Unidos