Haraga Locksmith LLC

An overall meh experience. Tittered with the thought of rating higher but certain things cannot be ignored by the discerning Unilocalist.
Timeliness. In honesty, through out the whole project i could not predict when he would be there or not. The day he was scheduled to show up and do work he said he would be there in the morning. I assumed this meant 8 or 9 am but he came nearly at noon. Later that day he said he would return after a lunch break but did not with out sending any word. This was fine as i was working on other projects at the location and his disappearance and untimeliness was acceptable. He did it again the following day and on a separate occasion for a smaller job. If you have the time or luxury to be around you will probably endure, if you have places to be or are bothered by his vague schedule this will definitely be a problem for you.
The quality of the work. The front 2 doors of the office were done satisfactorily. But the 3 in the back had problems. One of the doors had to be re-​set as it would not open completely. To his credit, he stated that he rarely hung doors but was willing to do it. He also fixed the problem free of charge and offered to fix a molding that cracked while he was repairing the door. He is honest and reputable but the work quality is lacking in some areas. The other 2 doors must be held shut or the keys don’t work. The door to my section of the office must be slammed in order for it to shut.
He does clean up his work place and discards scrap material and packaging on his own which is nice. Many construction types leave a mess especially if the site has other forms of renovation or construction. At our site there were piles of removed flooring, sawdust and other various debris strewn about, but the area Haraga was working in was was clean and swept after his work was done.
He also installed a lock on a desk during a separate occasion. The lock may be bypassed if pulled on sharply rendering the lock moderately useless. This also causes damage to the desk as he did not install some sort of grommit into the wood to prevent splintering. There is also a dent in the desk door which he must have overlooked. He is honest and I am certain if he had noticed it he would have said something.
The price. Almost would have garnered a third star in my book but i have seen better prices in more competitive environments such as Oahu. Just because locksmiths are rare in Hilo doesn’t mean the price should rise and the quality drop. I feel quality and competitiveness should carry through just for good businesses sake. His prices are fairly competitive and are among the best in Hilo. I cannot guarantee this as their were some locksmiths we have called that didn’t even respond back.
The one thing you can count on with Haraga is he will respond. Whilst on the job he answered calls and assured customers he would get back to them. This can be taken many ways: one may assume he is rude as he is answering calls while you are with him but this is acceptable to me as I understand the challenges one faces as a small business owner. Not every business can afford a private office and the services of a secretary. I find it more assuring that he makes an effort to keep in touch with his clientel. As ive mentioned before. MOST other locksmiths we have contacted were either booked for some unreasonable amount of time (6+months) or did not even answer the phone on repeated occasions.

Called another locksmith and they were closed so went with Haraga. They fit me in same day and within an hour of when I called. Fixed my broken lock in seconds! Totally awesome. Big score for being open and same day service. He even found out that the locks had been set up wrong and were busted so he made it right. Awesome. A+ pretty affordable too!