West-Hill Auto Body

Worked with Joe here, had a shattered sunroof and he fixed it overnight. Then scheduled a follow up to fix the related dent in the roof.
Work was very good and they were very friendly with their communications. Haven’t had too many problems with my car thus far, but I would certainly recommend them for any other issues, especially relating to body damage.
They even cleaned my car before getting it back to me, which was great.
Thanks again!
–Ben

I’ve lived near this auto body shop for 10 years but haven’t needed service there because for the past 19 years I have worked in a body shop myself, as an estimator.
Recently I took a job that has me on the insurance end of the repair process and I found myself needing auto body service so I figured I would give them a try. My window regulator broke and my window wouldn’t stay up.
Pros: they were nice to me when I walked in without an appointment and asked for help. They also duct taped my window up until I could figure out what I was going to do with my window. I would have had it fixed there if they were fair to me because they were nice. They recently became part of the CARSTAR network which is a step up and something that they should be proud of.
Cons: As an estimator myself I KNOW that replacing a window regulator is a BODY operation, not a mechanical operation. If they asked an insurance company to pay them mechanical rate ($ 90.00 per hour) to replace a window regulator they would be laughed at. It would never happen. That’s what they tried to do to me.
When I explained my background and that I’ve worked in a body shop for 19 years and according to their estimating system, it should be body rate, he told me on small jobs he always charges mechanical, even on mirrors. (this can ONLY happen to people who pay cash by the way, because the insurance would never allow this!). He said that «he would never make any money».
So basically unless your insurance is there to fight for you he will take advantage of you. A «mechanics knowledge» isn’t needed to replace the mirror, nor the regulator. A body technician can do those operations, hence, the «body rate» vs. «mechanical rate». Mechanical rate is reserved for suspension components, alignments, air bag components, etc. Things that require additional technical knowledge.
My car is a 2001 and I wanted to purchase a used regulator, or an aftermarket one to save myself money. He told me I would have to buy a complete used door to obtain that part. Again, a LIE. You can purchase it separately, I have a 4 door and have to do this more than once and have never had an issue buying one single used part. I offered to buy the part myself and pay him his labor. I wasn’t expecting any type of warranty or anything on the part — that would be my responsibility, I know this.
He didn’t seem interested in my small repair. I did appreciate the duct tape, for real, because today it’s raining and my car would be all wet so I gave them an extra star for helping me with that.
I am disappointed that he tried to overcharge ($ 135.00!) for something that literally takes 30 minutes. I was fine even paying «book time» which is approximately 1.4 hours x their labor rate of $ 48.00, which is about $ 70.00.
If I ever get into a major accident I will choose somewhere else because to me they seem dishonest. Wherever I worked, I tried to help the people who were paying on their own and I gave them the same discounted rates we would give the insurance company. And when you’re nice to people and you help them out by being fair and honest guess what happens when they get into a big accident? Yep, they remember you and come back so that you can help them again. They trust you!
I gave you a try West-​Hill and you disappointed me. I am bummed because you were so close to my house, but I don’t mind driving a little further to deal with honesty. Even when I made you aware that I knew better you kept trying to lie. Very disappointing :(

I had a very good expereince at west-​hill. My 2 month old car was in a minor fender bender in a aparking lot, I chose west-​hill because they have a great reputation. They completely fixed my car and it looks like new again. I was so happy that they allowed me to pick up my car on Saturday (they are closed on the weekend) they had someone come in just for me. Insurance paid for everything. I just wish they would have done a better vacuum job on the inside of the car afterwards, but hey they arent a detail service.

I couldn’t say a bad word about West Hill if I tried. My Volvo was in an a bad accident over the winter and I had it brought here because a relative had repair work done here in the past, and I knew they were stand-​up guys.
Anyway, I made a phone call, had my car picked up on a Saturday by a friendly driver (even though the shop is closed on Saturdays), and contact between them and my insurance company commenced immediately. They took care of so much that there wasn’t really anything for me to worry about other than just waiting until it was finished. They did a great job on the car — it was close to 5 figures worth of damage and you’d never ever be able to tell it was hit. The amount of work these guys must have done to the car was extensive and there isn’t a single thing wrong with it after 2 months of driving it. I’ll just add that the whole staff is pleasant to deal with as well.