Arc Glazing

We renovated 4 storefronts about 3 weeks ago and I just dont know where to start with how unhappy I am with their service. Mike Zuba will tell you he is a professional with over 20 years of service, but he lacks professionalism.
I dont know who other people here dealt with or if they were paid to say nice things or if they havent been dealing with Mike for 10 orders, and a lot of a lot of money, but I feel like I have plenty of experience with Mike the almost 2 years my family company has been using him.
Or maybe Mike just cares about other clients more, but he feels like I will let it slide or he can do whatever job because I am not a general contractor, just a building owner and I wouldnt know the difference. Who knows.
I paid crazy money for a storefront before, and I had to chase him 1 year to finish his work!!!
Not only that, when he finished the current job with 4 storefronts, almost $ 30,000 which for me is A LOT, my commercial tenant complained that they couldnt open their door! They were so angry with me because 1) Mike delayed their project 2 days when it could have been 1 like arranged so they had to close business 2) after the storefront was ready, they couldnt even open for business because their door wasnt opening!
After all I had dealt with Mike and his complaints how his workers had to come at 1pm to work after the masons and how that was so late, when the masons have worked for me before for 12 hours from dusk till dawn and I had not heard a complaint out of their lips. Just comparing work ethic here.
I had a real professional who I am going to use from now on come and inspect. On heavy doors he used 2 hinges when a gear hinge or 3 hinges are necessary because the door is heavy and customized. My doors will be for repair in 2 years tops.
¾ of his doors are uneven! He is missing the caucking (I dont know how to spell that) and insulation!
He installed one door before (6 months ago) and he put a lock on both sides, which is illegal and a fire hazard. So to exit, you need to unlock from the inside instead of having a push paddle. Not to mention this door I paid for and is still missing caucking and insulation and is also uneven. The professional did mention the windows were installed properly, so I do have to give credit.
So many issues that the real professional brought up that I dont even have the time to list them all. Not only does Mike have bad customer service and doesnt care about his work or clients, but he cant even make even doors which will last a long time.
With the 4 storefronts now it looks that I am going to have to chase him again to finish his job His accounting department is calling for payment, and I paid half, but he is getting the other half when he finishes. I have learned my lesson finally. I cant wait until winter for him to decide to come over and put insulation and weather sweep and caucking and even out the doors.
I am tired of dealing with Mike and his unfinished work, uneven doors, unprofessionalism and his not caring at all about his customers. And he charges so much too.
Save yourself the trouble and use someone else.
And if you wonder why my family and I used Mike for so long, I dont know. At first, you think oh, maybe he is just busy and cant come to finish his work. It is understandable. Or I am still under construction, I dont need that thing done right away. Oh, I am too busy to call Mike every day to remind him to come cause I am dealing with construction of 5 aparments and 12 more workers and contractors, so I will let it slide. And after a while, you just know Mike so you are too busy to find another person, but after the big project of 4 storefronts — that is it. I see a pattern with MIke and ARC Glazing that is just unprofessional, bad service, and just hard to work with. My nerves are on end with that guy and his work

Very professional company. Arc was great to deal with. I had several windows that needed repair and they handled it all easily and very professionally. The new window glass was installed extremely well and looked as though it was original.

I’ve used Arc Glazing for over fifteen years on glass replacement in my present home, found them to be a very professional company.

I have used this business for many glass subcontracting needs and they have done a very good job on all of them. I find the other review from 06/​15/​2012 a bit hard to believe. There is always two sides to every story. The first time I used Arc they even replaced a $ 300+ piece of glass that my workers broke while installing for no extra charge. That to me is the definition of a good business!