Petco

I love the groomers at Petco in Hillside. Shayna & Alex are amazing groomers. First of all I was so happy to know they were open on new years day because it was literally the only day I had available to take my 2 year old toy poodle. He is normally a problem doggie and needs breaks during his grooming sessions and the folks at petco are so patient with him. When I picked him up he was so well groomed and they even placed on him a cute doggy tie that made my heart melt. Shayna and alex are awesome and you can tell they truely love animals. Thanks for the great job.

This location really needs to work on their customer service. I was in there today to purchase cat food. I stood in line for close to 25 minutes (no one in front of me) while the cashier and the «customer» she was waiting on talked about everything from the dog food, read off all the ingredients on both bags; why it cost so much; por qué hay arroz en ella; could she give her something off on it; what her mom feeds her dog etc. etc. I stood there and waited and waited and waited. It was as if I weren’t waiting. I guess she didn’t know hablo español también. ¿Qué? ¿Tengo que ser mestizo también? So basically, I just stood there and waited like a third class customer while she held a long drawn out conversation in Espanol about NOTHING. Afterwards, she gave me this dry «Sorry for the wait.» Ummmmmm, hunty, that was more than a «wait.» It was rude and dismissive. All customers matter. All should received quality customer service. Sales associate 21: ‘Laura’– Gracias por su ayuda — NOT!

My husband and I have a 5 month old lab and have taken him into this location since we bought him. Every time we come in the two trainers remember us and ask us how things are going with him. We take our pup to the «puppy play time» every Sunday to socialize him. This is extremely helpful to us because the trainers let us know what is healthy socialization and what behaviors show aggression. We’ve never never used the grooming services but we also see pups being well taken care of.

I don’t know why they have two stars… I went in with my moms beagle about a years ago… as soon as I got in the door she had a seizer I had never seen this bèfore. Scared my mom. they came to help her right away… they where kind and gentle to my beagle as well as my 74yr old mom. Gave us the name of a vet around the corner… this is why I still shop there. For my pet needs

Grooming is a huge part of taking care of my Samoyed. I have taken my fluff ball to get groomed here since he was 12 weeks old, he is now 2 yrs old.
They are very flexible on scheduling and I can call that same day and get scheduled to take my dog in for a grooming. Alex, the manager, is especially accommodating and knowledgable about dogs and grooming. You can tell she loves her job. The groomers do a good job overall they give him to my white, clean, combed and cut. There have been times he comes home a little moist but I spoke to Alex and she let me know it is not ok and to just let her know if it happened again and that she would speak to whoever was responsible. I really appreciated that!, I do have to give complete props to Simba’s groomers, I have personally groomed my dog and know how much time and labor it is to get him clean, combed, and dry. That is why he here about every month!
To conclude, this is a convenient, clean and flexible place to get your pet groomed! I would say the price for grooming is average to other places I have tried! They have also stayed after hours to get Simba just right. This shows me they care and take their job seriously!

I decided to try this place out and as soon as I walked in, I wanted to run out with my dog. This place is not only filthy but the customer service is awful. When I called and made my appointment the girl over the phone said «I don’t know one too many times.» When I dropped off my dog, I asked about a special the store was running, she said she didn’t know. I showed her the ad, she then said she knew nothing about. I met the groomer and didn’t bother asking about special, I was too focused on making sure I didn’t miss him as he was walking away from my simple requests, such as trimming around the ears, which he Did NOT do. I asked for the trimming of the ears, short puppy cut and to have her anal glands expressed. Did he do any of that? Nope. Instead, my dog still had hair all over her, I was charged 3.00 for bows in which I did not request and they fell off inside the store, her beard looked like it had been half shaved off, her ears were not cleaned as he said he would and her paws were messy and to top it all off her nails were not filed. I would rather drive an hour away for her regular groomer vs crappy service that’s close to home.

Wow, did they ever raise their prices! We have been taking our small dog (16 lbs.) in for grooming for about a year. The first time was great but we were told that groomer was no longer there when we returned. From then on, the cuts were never what we wanted. This time we went in, provided specific instructions on the trimming, none of which was done. They also kept him for 8 hours! I know Saturdays must be busy, but they were the ones who booked the Saturday appointment. Apparently they just make the appointment automatically, then call the day before to let you know. After all of that the bill was $ 66!

I should have stopped going here a looong time ago. I don’t why I stayed with this place for so long. It’s expensive, inconsistent (the prices change all the time), and the customer service is lacking in friendliness.
The thing that bothers me the most is that I’m paying $ 40 plus tip on just a wash for my dog and he comes back smelling like nothing!!! He stinks again in one-​two days. They say they can spray him with a parfum for an additional price but why should I pay extra if I’m paying $ 40 to have him bathed. He should smell good!
Then again, this is a hourly position for a corporate company so don’t expect the workers to care. Go to a private business where they really appreciate and rely on their customers to keep their business going.

I’ve had a couple of very negative experiences with this store and today’s experience shows how ridiculously lazy some of their staff is. A while back I called the Petco Hodgkins store to see if they had pill pushers in stock that were sold on their web site. The Hodgkins associate I spoke to politely offered to look in their system to see if they carried the item and what quantity they show as available. That was an example of excellent service by one Petco store.
Today I went to the Hillside store as I was in that area and I was looking for the same item. I asked an associate, Luis, if he had the item, I told him another one of their stores carries it so perhaps theirs does to. He said he didn’t think they sold anything like that. I asked him if he could check his inventory system, like the Hodgkins store had done for me. He kept telling me that just because they sell an item on line, it doesn’t mean they sell it in the store. I reiterated to him again, that it is sold in your retail stores. Can you check for me? This was an older, little Oriental man. I don’t know if the problem is that he doesn’t know how to use their inventory management system, but he should. I asked him where the store manager was. He went over and talked to him and he said he didn’t think they carried it either.
By this time I was very irritated with the lack of effort on the part of both Luis and his manager to look for the item and to check their inventory of it. I disguistedly went to the checkout counter to pay for the pet food I was buying and I told the cashier that I was unhappy with the service I was receiving today. She offered to look for the item herself and came back two minutes later with it. IT’S RIDICULOUS THAT THE STORE MANAGER AND LUIS COULD NOT DO THIS. IT TOOK A CASHIER TO LEAVE HER CASH REGISTER AND SEVERAL PEOPLE WAITING IN LINE BEHIND ME, TO FIND THE PRODUCT. I went back and told Luis and the store manager that they do carry the item they insisted they did not carry. They both seemed rather indifferent and did not apologize for their laziness.
I filed a complaint with Petco at the corporate level. As I told the representative I talked to on the phone, when a customer is looking for a item like a pill pusher, it is because they have a pet at home who is hard to medicate. I needed that product and I didn’t want to have to drive ½ hour to the Hodgkins store again to get it.
This is the 2^nd time I’ve experienced a ridiculously lazy example of customer service from the Hillside store. As I told the Petco Customer Service Rep I filed the complaint with over the phone, when retail stores close and go out of business, alot of people blame it on the economy. Often it’s because the stores are poorly managed and the quality of staff is poor, like Luis and his store manager. Come the time that store shuts down because no one wants to shop there anymore, I hope they will realize the real reason why their store failed.

i go to this store on average twice a month. my cats are very picky and this store carries the hard food that they like the most, however there can foods are a little pricer, but over all their customer service is great and i save alot of money with my petco card

I do not recommend the dog grooming at this Petco. I have NEVER had problems with my dog getting groomed. I dropped off my small dog at 10:30AM and was told he would be done at 2PM. I called at 2PM and the groomer just started working on him. She said she would call when he was ready, but I just showed up at 2:45. I heard him Unilocaling several times. My dog never Unilocal unless someone accidentally steps on his foot. This tells me he was in pain. He has been licking his paws and stomach nonstop. I can’t bring myself to look at see if he has been cut b/​c I feel terrible. I was told by the groomer that she wasn’t even going to attempt to cut his toenails. This is part of the fee and my dog is not bad. He clearly did not feel comfortable b/​c she was not treating him well. I will never go back to this place. I give it an F – !