Michaels

Visited this store today to purchase a few items and noticed their summer items were on sale for 70% off. I chose some products and proceeded to checkout. At check out I was surprised when one item rang up as more then I was expecting. When I questioned it, the store manager came over not saying anything, took the item and scanned it. He abruptly and rudely commented «those aren’t 70% off». I explained to him that the sign next to it said they were. He still continued to tell me they weren’t. Finally after figuring out how to do at least one part of his job right (do a price check) he said oh, they are 70% off. Never at any point did he apologize or show one hint of good customer service. Very poor customer service here.

Absolutely the worst store ever. The current staff and management is rude, uncaring and unknowledgable. Their policies are ludicrous. I will never go to a Michaels again. Several hundred if not approx. $ 1000. spent per year on supplies for a mini business I have.
Ask for supervisors? They will send you another sales clerk pretending to be a manager. The current cashier by door is just plain not with it, rude. Customer service? They’ve never heard of it. I guess they get paid the same if people buy or not. so their is no reason for them to care at all about anything customer related. They also do not carry real honest to goodness hobby/​craft supplies. Lots and lots of paper.

Came in looking for copper ribbon for the guest gift bags for my wedding, and they had it! Kind of a niche item, so it was great that it was here! This is the go-​to place for any crafty materials you need, though I’ll admit it is difficult to find things in such an expansive warehouse of art supplies!

I get a lot of yarn and all of my hooks and needles here. It’s super clean and bright in here. Also I’ve ordered supplies here, super quick and helpful staff.

Ok forget getting help. If you’re walking into this store, can’t find what you’re looking for and is expecting to see a sales associate walking around willing to assist you, GOOD LUCK! Came in here to find one simple item. Didn’t find a single sales associate. I finally had to just wait in line and ask one of the cashiers. Total waist of time.

This location is not an average location. It is definitely much bigger with more selections. The staff are OK and no one had ever been rude or shown poor customer service skills. They let you use your coupons on your phone which is awesome. There is even a Michaels app that has coupons waiting for you too. Always use a coupon! Love their flower section.

Had a book of great sentimental value custom framed here in a shadow box sort of display. I am very disappointed with the finished product. I had seriously gotten my hopes up after speaking initially with Arlene who was the employee I dealt with when first going there to inquire about having the book framed. I have to make it clear that she was GREAT. Together we picked out a frame and matte, and talked about design options. Was called back about a week later to talk about a new idea, but unfortunately Arlene was not there that day and I talked to the store manager who seemed to not know what I was talking about. However, we did decide on a different matte I liked better. About a week after that my project was done and I went to pick it up. On a quick glance it looked pretty good. After taking it home though I am so sad by how it ACTUALLY turned out. First off, they took their own liberties to display the dust jacket differently in a way that I’m not particularly fond of and it was never cleared by me. Secondly, the clip that holds the book up is just kind of rudely and haphazardly jammed through the matte with no care at all and it looks horrendous. The book is not centered in the frame, the book’s dust jacket appears to have been cut across the top and it’s all all frayed and slightly torn. Even where the matte meets the edge of the frame inside the shadow box is not done professionally; you can see gaps. Very, VERY saddened by this. If I had only paid $ 20 for some sub-​par framing job I would be fine with it, but we’re talking over $ 130 here. Disappointing.

This location trumps north riverside. It’s new and big and easy to navigate. This location had a GREAT selection of stamps and scrap booking supplies, which are great for card making and the kinds of crafts I’ve been doing lately. People are friendly, prices… are Michael’s prices. use a coupon.

Honey I’m home!-The mother ship has called me home!
When they first opened this Michael’s I have to admit I didn’t like it. They had a very small stitery section and the layout was a little counter intuitive to me.
When I asked an employee about the smalled stitchery section they told me the new Michael’s wouldn’t have large stitchery sections and they were trying to phase them out all together. Clearly this was bad information because the sitict section has gotten bigger and they are even offering crochet classes!
The staff there are ok. They don’t really go out of the way to make your shopping expirince better, but they aren’t rude so they don’t make it worse. I used to work at the Michaels in Dekalb many many moons ago and we used to have so much fun learning about new crafts and techniques and teaching them to our customers and our customers would come in and show us what they were doing. I just don’t get the vibe that this is a thing people do here. I think people just come in work their hours and leave which is sad.
Michaels used to indeed be the community craft store and now it’s a conglomerate store. Sad sad sad. Anyway I digress *gets off soap box*
This Michaels is clean, a good size, well stocked and well lit. All in all it’s just ok.

I love Michael’s because I can always find a craft project when I’m entertaining little ones and its very likely that I can find it on sale. This is a well organized store and the store personnel are very helpful and knowledgeable about the inventory. I haven’t tried the framing services yet, but I’m dying to try it out because there’s always a sale! There are lots of silk floral arrangements if you have spring fever and want to add a splash of color at home.

I’ve become such a fan of Michaels recently because they always have cool stuff to decorate your home. I particularly liked some of their Halloween decorations –cool stuff on the cheap. The clerks were really helpful too when I had a few questions. This is a really pretty store. I like this little plaza because there are several cool places to shop here.

It’s nice to have a craft store in the area… they just don’t always have what I’m looking for. I feel that the inventory is lacking especially since it is a fairly new store. On the positive side, I found a couple quality frames at a great price (using coupons from the newspaper ad).

this is my go-​to location for budget-​friendly craft supplies – their generous coupons, super frame sales & huge selection of martha stewart crafty goodness keeps me coming back. since it is a newer store, the hillside location is waaay bigger, a lot cleaner and has a wider variety than the riverside location. the staff generally leaves you alone, but they are around, so getting help is easy (although, don’t expect anyone to know what baker’s twine is…)
they’ve recently expanded their scrapbook paper offerings, but i wish they offered more designer/​high quality papers – most of their selection is thin and kind of theme-​y
i also wish, as it IS a craft store, that there would actually be people, well… crafting…the employees seem to be always moving products around and it would be awesome to see them actually using the stuff they are trying to sell :)