Trimweaver

I ordered several dozen satin covered headbands fromTrimweaver for a craft project I was working on. I did receive the product timely and it was what I had ordered. After I received the order I had additional questions and was under the mistaken impression that, per their website, contact them through email. Their ad states they will respond within 24 hours. I contacted them first through their website, and twice through email at
. They do not respond to their emails. I also called … No luck. Their customer service after sale is non existent. I would not recommend them to anyone!

Do NOT order from these people. Everything was good for several hundred dollars in orders. Then they sent two dozen clips instead of two GROSS. After many emails to them, they responded with one rude email saying they were looking into the situation. No response since, despite our attempts to contact. Not able to reach by phone. What this amounts to is THEY STOLE MY MONEY and REFUSE TO REFUND OR RESPOND. They are thieves. Period.

This company has by far the WORST customer service of any wholesaler I have ever ordered from. Buyer beware. They will not return any emails and their phone number, which they do not answer, says to send them an email. I would buy products anywhere else and pay a higher price then to deal with this shady company.

Dear Trimweaver,
I made a mistake by placing an order through your company. Not only did you fail to send me the item I ordered, but you also had the audacity to charge me for it. I tried contacting you through the form you have on your website — no response. I tried contacting you through your direct e-​mail — no response. I also tried calling you and leaving a message (because you only give customers that option) — no response. And yet, you claim to be able to answer customer concerns within 1 business day? It’s been over a week.
It’s no wonder the Better Business Bureau has also given your business an F rating for not addressing consumer concerns.
I’m sorely disappointed that such irresponsible businesses exist in the world. False advertising and outright robbery. I would NOT recommend Trimweaver to anyone, nor will I further patronize you with my business.
Sincerely Yours,
Unsatisfied Customer
((Note: At the time of this review, the business also has 2 «Filtered» reviews, each 1 star that are not averaged into their Unilocal rating))
UPDATE (¹¹⁄₁₃): After another repeat call/​e-​mail, along with this post and one to their FB page (which has been lovingly deleted), I was finally issued a refund… 17 days after my account was charged and 10 days after initial contact. Needless to say, I am grateful to have my money returned to me.
Good job Trimweaver! You earned that 1 star. Have a cookie.

I have made several orders with no problem, but my last order I received was incorrect… tried to send multiple emails and never received a response back. The one and only phone number is a recording telling you to send an email. I will NEVER order from then again.
Does anyone know a great source for buying plastic headbands in bulk?

Yesterday, I was searching for something I could buy crafts related in quantities. I’m tired spending money on small quantities @ Michael’s or Sally’s and I found them online, luckily they are in Hillsboro and I was ready to go in person & spend $$$ on supplies I need. But, like the other reviewer said: they are not answering their phones. I jotted down two numbers. And they’re not responding to their emails. What a girl to do? Shop @ Michael’s, and I’m sure I am saving $$$$ on gas, and found out they probably went out of business!
So, if you’re out there, and you’re open to the public, ANSWER YOUR PHONES & EMAILS!
Update: Ordered a bunch from them in Dec 2011. One order was missing and they sent it to me ASAP. I ordered a 2^nd time and my order arrived like 2 days later? I also asked them to replace ONE defective order I couldn’t sell, and they sent me 5 pieces. The reason for why they don’t answer emails or phones? TOO BUSY!
But, they made this customer very happpppppy, and they sure know how to push my buttons so I’m adding 4 extra star from a ONE.
Another update: 2^nd year I ordered from them. They are not responding to my emails AND phone calls. I’m now disputing with my credit card company to help me with products I can’t use. Deduct 2 stars.

Terrible customer service, no response to multiple requests via email or phone.