A LifeSafer, Inc

I definitely don’t have enough room here – and anyone reading this won’t want to take the time – to recount every way LifeSafer has screwed me since August of 2013. But the events over the last few months have left me in dismay, shaking my head at how poorly this company treats their clientele, and utterly powerless to do anything about it.
First off, their product is garbage. Sure, they probably have their hands tied somewhat meeting state requirements. But the device itself comes off as having been designed by a group of someones with no imagination or prior experience in industrial design. It’s clunky, looks like it was carved out of a block piece of plastic in 1989 and hasn’t been updated since. And, lately, following some firmware update to meet requirements after the first of the year (which I first heard about in July), now it sometimes won’t let you start your car for up to 20 minutes. Sure, maybe you won’t get an undeserved «fail,» which results in a non-​negotiable $ 50 fee, but you’ll lose time, gain frustration, and there’s nothing this company will do to assist you. That was underscored this morning when the phone rep hung up on me while trying to «troubleshoot.»
Beyond that, they’ve twice not been present when I’ve shown up to get the contraption serviced. The reps at their shops have no path to escalate if you don’t like what they have to tell you. Even when the mistake is clearly theirs, they won’t acknowledge it or consider waiving their exorbitant fees. They come off like they have some weird, warped view on what their doing and what service their providing, and won’t listen to reason about their policies or horrible service.
I could go on and on. Perhaps the other options out there are better; perhaps not. I have a feeling this industry is what it is. However, I can’t imagine any of the companies you may choose to go with are any worse than this LifeSafer.

Stay away from this company if you need an interlock device! They are scammers taking advantage of you in a rough period. They charge you $ 25.00 if you change an appt time. They charge you $ 50.00 each time you have an «Abort», even if you have done nothing wrong. Calling them when your car won’t start for some device mishap or even with a simple question puts you in a Que… and you wait upwards to an hour for someone to answer. And when you are finished with your sentence, they charge you $ 75.00 TO TAKE THE THING OUT. They have no 24 hour customer service as they advertise. Get an Interlock device from anyone but this group. Remember, you are the paying customer, despite the circumstances that put you here. They take advantage of your shame. Don’t let them. They don’t even deserve one star.