New Beginning Salon Spa

I have been to this salon 5 times and seen 3 different stylists. The first one did not do a good job cutting my hair so the second time I scheduled an appointment I asked for a Sr. Stylist. This stylist did a nice job, but it wasnt exactly what I wanted. I was looking for a bold look and she gave me a nice professional look, which wasnt bad, just not what I was looking for. Unfortunately, this stylist requires bookings a month in advance which doesnt work for my fluctuating schedule. Thus, I have had to reschedule multiple times and had to take a Jr. Stylist instead of the Sr. Stylist, all of which did very poor jobs. For example, my last haircut at this salon the Jr. Stylist cut my bangs straight across my forehead. I didnt actually think stylists ever did that, rather they tend to cut at an angle for better shaping. Needless to say, when I had to reschedule my upcoming hair appointment with the Sr. Stylist I was told I could not get into see her for another month (which to me is ridiculous) and if I needed a hair appt now I could see another Jr. Stylist. Obviously I said forget it! I have paid to much money at this salon for another bad haircut. In closing, when I called to reschedule this last time, and I explained my frustration to the receptionist, he hung up on me after I said I wasnt going to wait a month and needed to find a new salon. Apparently they are only nice to you if you have a standing appointment.

I spent 5 hours for my full service spa day and what a magical treat it was. Gayla started with an amazing facial. Karen then gave me a full body massage… she is very good at what she does — strong hands that left me feeling like a noodle. Gayla then finished with a pedicure and manicure. I was served a nice lunch and mimosas throughout the day. I really love how comfortable I felt while I was here… very professional and relaxing. Looking forward to going back!

Poor poor service.
I’ve been a regular at this place and they have bad service. Not flexible when it comes to booking, rescheduling and if you cancel an appointment more than once last min (7 hours before the appointment) they want to forfeit 50%. What kind of rubbish policy is that?

I have been going to this Spa for at least 3 years. Yes, they are expensive, but I usually have found them to be professional. Stefanie was wonderful and the reason I’m not going anymore is no fault of hers. I had two negative experiences with this salon. The first time I bought a product there and when I got it home and tried to use it it broke. I brought it back, but they told me it was an outside vendor and they couldn’t refund, I would have to contact the company and get a refund through them. What a hassle.
Then the topper came this Monday. I was really sick and I called them early that morning to cancel. They called me back to inform me that since I was part of the wellness plan, which is a deduction each month to get a few dollars off spa treatment, I was being informed that I would lose my monthly payment the next time that I tried to cancel without 24 hours notice. Okay, that’s fine if it’s a policy of theirs, but don’t call me at home when I’m really sick to make sure that I know that. I called back and asked them if they wanted me to come in with a contagious illness, and they said no, it’s just our policy. I thought it was rude and thoughtless for them to behave in this manner and I will no longer be using their services. Not to mention that as soon as I questioned their policy and said I wanted to cancel my wellness membership the receptionist copped an attitude with me. I have given them a lot of money over the years and am highly disappointed to be treated with such little respect. That’s it for me.

I emailed a week ago to schedule an appointment for my daughter as a surprise hair spa day, since I was visiting from out of town. Mikian was terrific, gave me a list of services, prices and tried to get me the morning appointment on Saturday. He told me 11, and I’d already told my daughter the time, before he emailed back to say it was gone. He moved her to 12:30 and I booked mani and pedi for us both to fill the time. I have to say that Gayla and Sofi were terrific. The most enjoyable mani pedi I have ever had. I wish I’d taken a before shot, to show how nice ajob she did on my poor neglected feet. Jessica did a very nice job on my daughter’s belt length hair trim and blow out. We were very happy with our girl day and the services we received. I will definitely be back, next time I fly in from Los Angeles for a visit.

I had a apt a couple weeks ago to to get my highlighted ombré touched up for my roots. Little did I know I was going to leave with everything but my roots done. I clearly told the stylist I was in there ONLY for that purpose, she not only was showing me pictures but convincing me she could «fix» my hair, meaning ALL of my hair, she kept going on and on, on how she could make it look better, I then told her again that i didn’t want to do anything to the bottom of my hair. She clearly was ignoring me. After 15 min of her convincing me, who wouldn’t say yes? She is making out to seem like it will come out looking so good, so much better than what I had right now. So I told her if she was to do my hair, I wanted it blended in (balayage) and that I REALLY didn’t want it to look like one solid color also more toner so more blonde. She said she could it. So after the process is done, it’s definitely more blonde, But not blended in at all! It was one solid color! Basically half of my hair was blonde, one solid blonde color! I told the stylist but she said to give it a few weeks that it would look better with washes. Not only do I still not like it she damaged my hair! My hair loss is so much! And my hair feels so dry and hard, I mean don’t stylist know before hand if your hair can handle all of those chemicals??? I want a refund! My hair was not this damaged before I got it done! I honestly regret going in there. Very disappointed. I really hope someone contacts me.

Had an appointment at 3 for a color correction and needless to say by 430 I was leaving without anything being done with my hair! I waited over an hour for my appointment and than they said they wouldn’t be able to do my hair because how much work it would be and lack of time. Plus they wanted to charge well over 200. They turned me away and asked me to come back the next day for the first part. They said my hair would be a 2 appointment minimum process and each appointment was looking to be over 150 min. They were rude and heir «senior» stylist definitely had no clue what she was talking about. Needless to say i finally went to my regular stylist of 4 years and she got my hair perfect in 4 hours and it was not a 200+ dollar process. Just because they seem high end doesn’t mean they actually know what they are doing. Oh and my hair was done in that 4 hour appointment without having any damage! I would not recommend this salon to anyone. My time was not important to them and they lack customer service.

This is my 3^rd haircut here — 2^nd with my stylist, Keesha (sp?). The first time she cut my hair, I gave her a picture of the style I wanted. She didn’t give it to me 100% but styled it to suit my face and hair type — as I think stylists should do. The results were astounding. My friends, husband and coworkers love my cut and I feel like me in my hair. Conservative yet spunky. I particularly like the small touches they add to the haircut experience: the relaxing pre-​cut massage, the conditioning treatments and the hot-​towel soak. The products also smell natural and good. It is a bit pricier here than other places — so that’s why I gave it a 4-​star. But otherwise, I will be coming back!

My Wife has been recovering for several months after several operations and 5 months in the ICU. As her Husband, I felt it important to find massage services to aide in her recovery. We needed weekly massage services for the indefinite future. The Staff at New Beginnings took time to understand our needs and met them completely in a professional manner. After intensive Physical Therapy (provided separately in a medical setting) coupled with Weekly Massage here at New Beginnings, my Wife has left her wheelchair behind now and is walking free. I would recommend the massage services at New Beginnings without hesitation.

Great location and a nice salon but I feel that if you are not labeled «the in crowd» or have a lot of money you won’t feel comfortable here. I have been going to Aveda salons for a long time. And most are very down to earth and feel comfortable. This salon has way to many rules and they have you fill out a questionnaire before your service. I found that odd.
My cut was ok. there was a bit of a gap in understanding what I want. and they won’t go the extra mile because they are limited to what they will perform cost wise. That doesn’t settle well with me when they charge a high price.
And be warned. if you don’t cancel your appt in 24 hrs of it being scheduled and they have your credit card on file, they will charge you 100% of your appt.

This salon is great. The extra pampering and professional atmosphere will keep you coming back. I had Laura put highlights in my hair and she also gave me an amazing cut. I had gotten my hair done the day before and I didn’t feel it was what I wanted. Without question they booked me an appt to come back and get what I desired at no additional cost. They far exceeded my expectations and thoroughly apologized for not initially giving me what I wanted. Which can totally happen with highlights! Receiving a foot soak while your hair processes, a glass of wine, and a hand massage while your hair conditions is enough for me to come back again and again! Thank you :)

I’ve been struggling to find a salon since moving here a couple years ago. I decided to give New Beginnings a try and have been disappointed. I’ve never had an issue with an eye brow waxing until coming to this salon. I received color services here that were good but would not recommend getting your eyebrows waxed here. I think it has something to do the fact that instead of laying down in a room (like every other salon I’ve gone to does) they have you sit in a chair which has led to a subpar wax job. I will not be going back to this salon.

I’ve been going to this salon for the past 4 years, and I would keep going if we weren’t moving away. My two favorite stylists, Sarah Jane, and Angie are the kindest and most talented folks I’ve ever worked with. Sarah Jane does the fastest waxing, and Angie knows how to cut my hair into a style I can easily fix on busy mornings. I appreciate some of the operational consistencies that a chain like Aveda provides, but I really like that the stylists are individuals who care that I look and feel great after each appointment.

I walked in with out an appointment this morning after I called them and asked if they take walk ins. They said they did and I can come in anytime. I am here for week from out of town and did not have a car so I walked over from our hotel. When I walked in to say I wanted a haircut the receptionist told me the earliest they can take me is 3:30. I explained that I called a little bit ago and was told I can come in anytime. She said «sorry.»
Get your facts together before you inconvenience someone again. Obviously walking in is not an option.

Is it the BEST spa? No… is it the worst? No It is an OK spa with lots of turn over in their staff. My husband always gets me gift certificates here because it is close to our house. Their best service is pedicures! Massages… BLAH. they are always super chatty and fresh out of school which SUCKS otherwise i would be getting regular massages here. Facials. so so depending on who you get. They always seemed rushed or they are super chatty and forget what they are doing and mess up the facial. If you get a full day (massage mani pedi and facial) expect to lay on the table for the massage and facial all in one session. There is no break between the two of those.
I have a gift certificate i need to use here however i wish there was a high end spa on this side of town.
There is no place like home (Dallas Texas) when it comes to spas.

I went here before a company holiday party for a blowout and was very disappointed. I have pretty curly hair, but it can easily hold a blowout for days with enough tension and heat. This one barely lasted the 6 hours through the party.
When I called, I let them know that I have curly hair and the stylist may want to account for an extra 10 or 15 minutes. They added on a hot tool style to the appointment instead of just scheduling a buffer. The only tools used on my hair were a round brush and a hair dryer. They ended up charging me for both services anyways and when I made a comment about it being the most expensive blowout I’ve ever had, she dismissed the comment with and vague reference to the «all of the premium products» they use. I love Aveda, but blowouts in Aveda salons do NOT cost $ 58.
TL;DR: $ 68 (incl. tip) for a basic shampoo/​blowout that didn’t last through the night was a major bummer, but the stylist was nice!

Love the place for a great haircut although the jr. stylists put more time and effort into an excellent do.

I received a cut and color from David and it was amazing. The consult was perfect which resulted in a perfect cut for my lifestyle and a nice color and set of highlights. I have been going to Aveda salons forever and look the atmosphere and rituals preformed at this one.
I highly recommend David and New Beginings, I can’t wait to try out other services.

I was very pleased with my first visit with Melissa (?) in June. It was just a simple trim, basically to get rid of the massive volume that was weighing my hair down. She understood that I wanted to keep my hair long and would trim little by little and would ask me if that was enough and I would direct her to keep cutting. I respected that she didn’t chop everything off. It was $ 45 for a trim, more than I usually pay back in LA but I didn’t care because I left satisfied.
I recently went back to cut my bangs but the initial stylist was no longer there. I got paired with Sarah Jane. After our «consultation» and telling her how I wanted my bangs cut and even showing her a picture of how it used to look, she just grabbed my bangs like a blind person and chopped it off. It was really upsetting! I mean, still i was civil and left her tip but I go in the car and look at my bangs and see that she didn’t even clean off the pieces of hair that was left on my face! What kind of service is that from an acclaimed salon spa?
There are many other stylist and they might be talented but I’m disgusted and irritated with my second visitation and never plan on going back. Either she really doesn’t have any talent or she was high and heard me say I want a bowl cut.
Trim/​Hair cut $ 45
Bang cut $ 10

It’s really not appealing when a business has their staff write fake, annoying reviews.
I made a haircut appointment here for some stupid reason a few weeks ago, and didn’t even show up. Yeah, I’m that kind of person…
But only because they told me to go online and look at the stylist I was paired with. They refused a same-​day appointment, although it wasn’t busy. And I left feeling annoyed, but it didn’t hit me until that night.
I didn’t like any of the info on their website for their staff members. And I was annoyed with the girl I was set to have a haircut with just reading about her.
Her information said her specialties were «blonde hair» and «short cuts» and her hair looked like straw. Plus, her favorite movie is probably Mean Girls.
That made me wonder WTF they were thinking pairing me with this stylist at all. I have dark brown, long, curly hair. And I look angry. All the time. See this face? Pair me with a badass bitch with a fro. That’s all.
They called me 5 minutes BEFORE my appointment time and left me a rude voicemail saying, «We have a 15 minute cancellation policy, so you need to reschedule.»
I will not be rescheduling. And you will not be stiffing me with your outrageous prices.