Dick’s Country Chrysler Jeep Dodge

Had a very poor experience working with the Service Department at Dick’s Country Jeep. Would not recommend. Long story short, I now have zero confidence in their technicians to properly diagnose a mechanical issue, and service advisors to provide correct quotes.

We had a great experience purchasing a Dodge 1500. We saw Randy. It’s like we won the lotto. He was and still is a straight shooter. Took time with us. I mean patiently worked with us for 3 months. He made sure my husband got what was right for him. We felt like family. Great product and great service.

I recently had the displeasure of working with Dick’s Country Chrysler Jeep Dodge dealership for service on my ’96 Jeep Cherokee. Normally, I don’t write online reviews, but I am so infuriated by my experience I thought it fit to warn other people from the disservice they provide at the «service center».
I tested my Jeep at home and found that the fuel pump could have been faulty, but I wasn’t sure why my Jeep was not running. Since I did not know how to replace it myself, I contacted the dealer to get an estimate. After talking with the service rep, she assured me they did not have a fuel pump in stock and that it would cost me $ 229 to order it new — but informed me that the pumps were discontinued. She suggested that I look at Napa Autoparts and that they could install the pump for me for $ 187. Luckily, I found the pump at Napa, purchased it for $ 104. I then had my Jeep towed to Dick’s Country Chrysler Jeep Dodge service center with the new fuel pump in the passenger seat. I spoke with the service manager, April, over the phone and she told me that they had everything under control.
The next day I receive a call that my Jeep is ready to pick up so I brought my 2 year old daughter and wife with me to pick up the Jeep. After arriving, the desk clerks charged me $ 355 dollars for the labor that I was quoted for $ 187 over the phone. Being the understanding person that I am, I gladly paid them expecting my car to function as normal. After trying to start my Jeep, to my surprise, the Jeep wouldn’t start. It seems the technician did not even put the key in the ignition to verify that the Jeep would start after he installed the new fuel pump, nor did he run any diagnostics.
Of course, I had to re-​enter the service center and tell them my car was not ready because
1. It didn’t start and I couldn’t drive it
2. They didn’t run diagnostics on it to identify the cause of the problem
The next day they called me back and told me that diagnostics showed that my Idle Air Control motor was faulty and that it would be about $ 600 in labor to fix it — of course, they didn’t have the part in stock.
After looking on youtube and my service manual for a few minutes, I purchased the part at Napa for $ 50, drove to the service center where my Jeep was sitting on the side of the building with the window down un-​attended, and proceeded to replace my own Idle Air Control motor. All that was needed was a Torx 20 bit, a ratchet, and less than 5 minutes of time. After unscrewing 2, yes only 2 screws, I replaced my Idle Air Control motor and was able to start my jeep without any problems.
I drove my car to the other side of the building to pay for the disservice, where I found that they charged me $ 150 to identify that a $ 50 motor and 2 screws was buggering up my car. Keep in mind they wanted $ 600 to perform the same task that only took 5 minutes for me to perform. On paying the clerk, April the service manager, wouldn’t even look at me. In fact, April was talking to the clerk about my ticket right in front of me across the room, clearly she didn’t want to help nor did she care about any of my auto problems. Fortunately, April wished me a good weekend on my way out.
I don’t wish this sort of service on anyone, so if you ever need any repairs on your vehicle, seek out a private mechanic with a good reputation. I will be contacting the Better Business Bureau and their regional office to ask if they know that this sort of unethical work is being performed in Oregon.

I went in a couple weeks ago with my sister, as we were both looking to purchase a vehicle. She went first. Every shady, cliché car salesman technique in the book was used on her. She was clear about her budget and had a specific car in mind, and right away the guy had her looking at something way more expensive that he promised he could get her into at her budget. After she fell in love with it, he told her payments would be almost $ 200 a month more than what she said she could afford. After running through numbers we left. She decided she wanted it after all, and called back the next day, only to be told that they hadn’t really run any numbers, and that the actual payment would be another $ 100 more. When it was my turn, the salesman was annoyed that I wasn’t immediately ready to buy the first thing I drove and disappeared, literally to never be seen again. I roamed around the lot looking in windows, and no one else ever came to help me. It was a huge waste of time and we both ended up purchasing from a different dealer.

I worked with Jeremy out here and had a great experience. Did a great job answering questions and following-​up. More importantly got me a fair deal without a lot of headache.
More impressive to me was the post sale experience. The day after I took my car home I noticed a chip in the taillight. I let Jeremy know and he and his manager were able to replace without me even having to wait in line.
Without a question the best car buying experience I have had.

Had a wonderful experience buying my new Jeep Cherokee! Randy May was a great salesman, I felt more like we were enjoying a Sunday afternoon BBQ with a friend, rather than spending hours car shopping and test driving cars! I went to eight car dealerships in the week prior to going to Dick’s, and hadn’t felt good about any of the experiences I had with other dealerships. Then I walked into Dick’s, found a great dealership, a wonderful salesman, and finance department, who helped me to purchase my beautiful new car! They even set up my kids with a movie in the «children’s area» and a nice lady made them popcorn, so that helped to make the whole experience stress free. Thank you to all of you, we appreciate you!

I paid $ 280 for a transmission service at this dealer. It started leaking right away. 9500 miles later they tell me it has a serious transmission leak and that it needs another $ 280 service to replace the seal again.
The service advisor was disinterested, wouldn’t return calls, and then shrugged this off as «normal wear.» A different, better, independent shop explained the problem: the dicks tech had overtightened and broken the gasket.
Dicks did bad work and then provided bad follow up service. I have used them successfully for oil changes, but I recommend you take any other work elsewhere.

Update 9÷1÷2015:
We have since been contacted, most unexpectedly, by the president of Dick’s Auto Group. She tracked down our check and we have received it. I do appreciate the fact that she would see fit to reach out to us, but I still wish the finance manager at Dick’s Country Dodge would have been more honest and straightforward about the whole transaction.
Update 8÷25÷2015:
While our experience with the sales staff at this dealership was great, I have since had an additional problem with the finance department. The issues related to finalizing this transaction unfortunately outweigh the positive experience we had with the sales department.
Aside from pulling our credit without permission, we have learned that they didn’t send the agreed upon amount to pay off our previous auto loan. They were to have sent $ 8000 to Wells Fargo, which was more than enough to pay off the loan so we’d get any overage back from Wells Fargo. Instead they sent only $ 7753.52. Today, 19 days after our truck purchase, I called to find out where the extra money went. They say they sent a check already, but we have yet to receive it. Now «the check’s in the mail» — how convenient.
It is very important to me that the companies I do business with do what they say they are going to do. In this case — they did not do what we agreed upon (as noted on our purchase agreement) — which was to send the full $ 8000 to Wells Fargo. Unacceptable. Consequently I have updated my review.
The only reason I am leaving even 2 stars is due to the positive experience with the sales staff.
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I think we got a fair deal here, and I appreciate the patience and help from Randy May. Our experience with Randy was top notch (even though I bugged him with questions via email and telephone for two days before we came in to buy the truck — he’s a patient man!) I didn’t know anything about Ram trucks when we started this process and he answered all my questions and even matched a price I saw at another dealership. A+
I could do without the slick upsell attempts during the final paperwork with the finance guy — Especially the theft deterrent. Like I’m not going to notice $ 399 slipping by… And running my credit under the guise of «the patriot act» was pure bull. I had my own financing secured and never gave permission.
Overall, the experience was great until the last part. You gotta be on your toes when you get in that finance office. I wish it wasn’t like that, but it usually is — at all dealerships except the one time when I bought from a friend at Carr Subaru who told the finance manager ahead of time not to give me the spiel.
We’d come back to this dealership if we needed another vehicle. And, we’d ask for Randy. Poor Randy — but I bet he would be ready for even more questions. :-)

I bought my new Chrysler 200 at Dicks from Randy May and had a good sales experience. If you must go through his dealership I would recommend going through Randy if you are wanting a new car. With that being said I don’t recommend going through Dick’s Country Dodge. I went in with financing already established and I told both my salesman and the finance guy that they did not have permission to run my credit. I found out after I left that despite my explicit instructions not to they ran my credit anyways. The only thing I can think of is that I was duped into signing something under the ruse of them needing my social for a patriot act background check. ***PLEASE, anyone who shops Dick’s with their own financing be very cautious when signing anything with your social.*** In fact, after doing a little research I found out that they do not even need your social to do their so called background check.
Do not buy any third party warranty from this dealership either. You are better off shopping online and getting a genuine Mopar warranty for half the cost. I sent an email to my finance guy asking if he could match the price of a warranty that I found online. At first he said sure come in and we will sign re-​sign the papers. About an hour went by and I received an email back telling me that he had made a mistake. He then quoted me a new price which was even higher than I would pay for the $ 0 deductible lifetime maxcare straight from Chrysler. If you must shop at this dealership please do your homework ahead of time and compare prices so you don’t get ripped off.

I took my Dodge Challenger in today, on the recommendation of some other Challenger owners in Beaverton. Read the sign that said where to wait for the «Express Lube» line and waited there for 20 minutes. During that time, no less than 10 employees walked by me and looked at me like, «What does that guy want?» Every one of them just walked right by my car.
At this point, 3 more cars showed up and drove around me and into the bay. They all got out of their cars and walked inside. I guess they understood how it works better than I did, being it was my first time and I just assumed you were to wait at the doors, as the sign says.
So I walked in and told one of the service reps I had been waiting for 20 minutes and that 3 other people just drove up in front of me. He said, «Oh, yah. Sorry. We can’t really see people out there. It’s just best to come in side and get us. What do you need?» When I explained I needed an oil change/​lube service he said, «Well, there are 3 people ahead of you at this point…» (Yah, no shit! I just told you how they all cut in front of me.) «…and so it will be about 45 – 60 minutes before we can get you in.» At that point I just left and went to Oil Can Henry’s. The service there was fantastic and they even had the stock MOPAR oil recommended for my car in stock.
It was just something small that I needed. But this place totally blew it. You guys should understand that when you leave any customer with a bad experience, it can cost you a lot down the road in other work or sales as well. As it is now, I’ll never go back to this place for anything.

I was referred to Jeremy Dehaven at Dick’s by the Costco auto buying program. It was after-​hours when I filled out the referral form on the Costco website, but I got a reply from Jeremy 5 minutes before the store opened on Sunday. I told him I was on my way and gave him the stock number of the Jeep I wanted to see. When I got there he had it parked up front and ready to go for a test drive. Jeremy is a very «non-​salesman-​y» salesman. He knows his cars, and is not at all pushy.
It turns out I didn’t need the Costco price because the EXACT Grand Cherokee my wife and I wanted was one of their specials listed at $ 6000 off the MSRP. When I asked if that was the «out the door price», I braced myself for the hard sell on something else, knowing full-​well that this vehicle was a loss-​leader. Jeremy simply replied «Yes, it is». (Actually there was another $ 500 off because of a factory rebate!)
So that I don’t keep droning on, I’ll just say I had a great experience with everyone I dealt with and I got a fantastic deal on the exact vehicle I wanted. Thumbs up!

I just purchased my third vehicle from Dick’s Country. I think they are great. We couldn’t be happier with the vehicles we have purchased. The sales people take good care of you. They are not pushy, They gave us time to talk to each other to make our decision. The finance guy was great. He got me a wonderful interest rate. I will continue to do business with this company. Thanks again Dick’s Country.

First off, we dealt with Randy May. I’m glad I didn’t look at these reviews before or I might not have bothered, but we had a great experience thanks to Randy! The other reviews here address other issues that would have caused me to give a lower rating such as the horrible music blasting out over the entire lot (some kind of boy band pop, really not professional, especially for a place that sells trucks and jeeps.) Also the front desk wasn’t exactly warm and welcoming. One woman was standing around sucking on a soda with no expression or warmth at all the entire time we were there and there was never any coffee or refreshments offered in the four+ hours we were there. But, we got a good pre-​owned car. Randy even had one of the mechanics roll it up onto a rack for us to thoroughly inspect it. They gave us no trouble in the financing except for the usual hours and hours of waiting, but I don’t go to a car dealership without expecting financing to take an ice age. It was very nice to work with him and I’m feeling very lucky we didn’t have an experience like some of the other reviewers. but yes, cookies would have really been nice.

«Oh I picked up the wrong keys. I think this car is out on the grass.»
We decided on the spur of the moment to take a drive out to Hillsboro to look at a Chrysler 300. It’s time to replace my Sequoia– she’s old!
Now granted, it’s been 15 years since I personally have purchased a brand-​new car and with the technology of the Internet I get that things are done differently now. However, when we pulled up into their parking lot right out front it was really kind of a bummer but nobody came out to greet us.
I truly am not expecting rock star treatment or special treatment for that matter but to be greeted upon arrival like most other dealerships would’ve been nice.
We walked in and met up with I think someone named Kevin. To be honest he did not introduce himself, shake our hands — nothing.
I shared with him the car that I was interested in but he wasn’t quite sure if he had that particular model on the lot but he would go check. He came back and said he had two — one was in the showroom and one was out on the lot but he wasn’t quite sure where the other one was on the lot. I found that odd because if you only have two of the specific kind of car in inventory at your dealership I think I would know where they were — but that’s just me.
We checked out this particular model inside the showroom and decided this was not going to be a good fit for us as a family so he asked him about another model which he said he had plenty of — so we has to see one of those.
Again he said I’ll be right back.
Now I guess I’m naïve but I thought maybe he would bring the car around upfront so we could see it and maybe go out for a test drive.
Nope. Came back with a set of keys and said the cars out on the lot — so we proceeded to follow him and this is exactly what happened:
This guy stood holding the key fob up in his hand with his arm extended pressing the button on the key fob at an attempt to locate the car.
It was quite a sight to see.
He then said «I will be right back» and proceeded to walk out into the sea of cars and continued to walk up and down the line of cars looking for the car all the while clicking that poor car fob.
Coming back empty-​handed and looking rather pained and he said to me «I think I grabbed the wrong set of keys and the car you want to look at is down on the grass.»
I looked at him for a moment as if to say «And your point?»
He didn’t offer to go get the car. He didn’t offer his card. He didn’t say «I’m so sorry for the inconvenience.» He just looked at me. And as I looked at him I thought to myself «There is no way in hell I’m writing a check today to this guy for $ 50,000 if this is what their customer service is going to be like right out the gate»
Sorry Chrysler — you lost a customer forever. Customer service is so important these days I’m going back to Toyota. They at least greet you when you get out of your car, shake your hand, introduce themselves, and ask you how you are even if they don’t mean it. Plus they make great cars.

I just want to give a big shout out to Dick’s country Chrysler Jeep Dodge. They went above and beyond the call to give me the vehicle I needed. I started talking to Sandra and Internet sales explain the situation of my vehicle being totaled out in last weeks windstorm and she said she would take care of us. I came in on Friday found the vehicle I wanted and in less than two hours they had negotiated a new auto loan save me 10% interest with no money down and deliver the vehicle that we needed. Steve and his finance department are the best there is I would highly recommend dicks country Chrysler Jeep Dodge to anyone on my Friends and family.

It seems there are those down here that do care very much and look to make every client happy. Thank you Josh! We now have a plan to remedy the problem. Time will tell…
Service dept. BUST! $ 40K brand new truck 1200 miles w/​trouble… It happens I get it but while these folks are friendly they are largely disinterested and unorganized in helping me with my mechanical issues. I think it’s time for a team meeting to turn the «we can’t, I don’t know» attitude into «we can, we will figure it out» attitude. ?!?
Subsequent conversations with other shops in town reveal my mechanical issues are not all that uncommon and there are a host of solutions available…

Speaking about shopping experience only here (bought my last car from them but haven’t bought anything from them recently)…
1. They stock either REALLY basic vehicles (want cloth seats and manual transmission in silver or black? they got em!) or sort-​of obnoxious overloaded models with huge wheels.
2. «Market Adjustment Fee» — I get it if I’m looking at the hottest car on the market and YOU HAVE ONE! I don’t understand why the boring 2014 silver, manual-​transmission, cloth-​seat car which has been sitting on your lot for six months has a $ 2,000 market adjustment fee.
3. Salesmen are really clingy. (let me look around for a while — i swear I will come find you if I decide to buy a car)
4. I know more about this car than the salesman. That should NOT be the case. Ever.
5. Totally bizarre music blasting over the parking lot. I’m into all sorts of music, but what they play is NOT appropriate for a business. I’ve been there several times now over the last year and the music is consistently loud and obnoxious. Do some research about creating a favorable environment for your customers. The music is NOT there to entertain your salesmen and mechanics — it is supposed to make your customers feel happy and relaxed.
Probably WON“T buy from these guys again.

Dick’s CJD are a bunch of dicks. We agreed on a price ($ 32k with a tow package) so I approved for them to run my credit and loan. Since it was late at night, I returned in the morning to seal the deal. When I returned, they wrote all the papers with the wrong number ($ 35k with no tow). They wouldn’t NOT budge on the price or the tow package. I was extremely mad at them for wasting my time and lying to me! There is a reason why this place is never busy. I really recommend going to Northwest Jeep in Beaverton.

Showed up ready to buy, knew what I wanted and what I was willing to pay. Was directed to Leland Barnett by Emily in the internet department, and he was very helpful, candid and did not play any of the typical games. Leland showed me all the features and benefits of the Grand Cherokee, most of which I’d already identified from my own research, but he’s just doing his job, and does it well. Let me test drive a diesel and a HEMI, (the owners wife’s demo apparently-​since there was a bunch of her stuff in a car for sale), which I decided was the car for me. Made an offer, filled out the paperwork, and headed for home to wait for their response. 6 hours later, I heard from Leland, after I messaged him for the status that it was a no go. I can live with that, but the length of time to respond, (probably the FI guy sitting on his hands), was a bit of an insult.
The other annoying thing about Dick’s, is that when you view their inventory online, the data isn’t even close to being accurate-​Emily agreed… maybe it’s a ploy to get you on the lot, or maybe the Net department has no idea what they truly have for sale.
Anyway, I thanked Leland for his excellent service, and let him know I would be going a different route for my new Grand Cherokee.
In and out of NW Jeep in under two hours-​got exactly what I wanted at the price I wanted to pay, and it wasn’t a demo with 3k on it, that needed to be cleaned out first.

So glad they took the time to get a car for me from a different location. Everyone was very attentive and the process went smoothly and quickly. I will be returning here for my future purchases!