Bruce Chevrolet Inc

Negotiated a deal over email for a Spark EV lease and told that numbers were close and to come in and that we can work it out. The salesperson I was chatting with (Trevor) took off early (despite me telling him I was coming in). Came in and discussed the deal with another salesman named Rob (who was a great guy to be fair, just hamstrung by the ineptitude of those in charge of this place) – basically match the deal from Wentworth and apply a rebate. The finance manager didn’t really know how to configure a lease and came back with numbers that were substantially different. Finally (after wasting at least an hour and a half) they told me I was crazy if I thought I was going to get the deal I wanted… well, I did get it without any negotiation at Wentworth…32% lower total cost of lease than what Bruce could offer just for driving into PDX.

We walked in with the intention of buying a used car but the sales rep showed us a new car for only a couple of thousand dollars more. He let us know they had this one for $ 10,500 and would have several more at that price due to a special they were running. We test drove the car and everything and told him we would be back later that night. The sales guy introduced us to other rep because he was off before would be back. When we can back and we intended to buy that car. HOWEVER THEY PULLED A BAIT AND SWITCH. The told us that car sold but they had other but they would be for $ 12,500. We explained that the other rep said they had several not just one but again they said that wasn’t true… We spent two days there at 5 hour intervals. Finally we got to a deal that was semi workable but not what we were original told… BEST PART… 1 week later they had the cars we were looking at for sale at $ 10,500. We will NEVER buy a car there again…

Great service, fast and very accommodating! I’ve been in twice for different service needs and have had a great experience both times! One time, my service was covered under warranty and the other time was for an oil change. I had no issues at all either time. I purchased my car at a different dealership and was going there for my oil changes. When I couldn’t get in for an appointment at the other location, I called Bruce and was able to get in. I ended up paying less money and received better service! Thank you!

2/​2016, Update:
We took our Silverado High Country in to another Dealership because it was closer to our house and when hubby checked in they looked up the VIN and told us that the vehicle started it’s life out in another state? We were a little taken back because we thought it was an Oregon vehicle and we bought it directly from the Owner of the Dealership, Bruce, it was his daily driver and had less than 4K miles on it.
I then called and spoke to the Sales Manager, Todd Frankel, who was immediately on the defense, all I wanted was a Car Fax since now we had doubts about this vehicle and were not offered a Car Fax when we bought it. He was so defensive, in fact, I had to hand the phone to my husband so he could explain what we wanted again (which was a Car Fax Report, nothing else). Todd told us we should have the Dealership doing the warranty work produce one for us, we told him they sold us the vehicle they should be able to do it. He reluctantly said he would, after scolding us for taking our vehicle elsewhere and also reminded us we get $ 10.00 oil changes for life from them. UMMMM after reading their Unilocal reviews they are not going to touch our vehicle and their Dealership is run down with a shitty little waiting room. No thanks.
Todd kindly sent me a link to the Car Fax page, which of course takes me to the login page, instead of the Car Fax for our vehicle. My husband emailed him back and he sent the actual car fax this time. The emails said absolutely nothing, no «thanks for your business, glad I could help», not ONE word either time he e-​mailed us. Very classy. I am pretty sure Dealerships have accounts with CarFax so this cost him nothing. Todd ya might want to check your attitude because I am never coming near your Dealership again and I will tell everyone I know to do the same. You catch more flies with honey.
I would request a car fax from them for every used vehicle they sell.

I would really like to let everyone know during a hard and difficult time of family member dying that did everything they could do to help me out of a bad situation i offered to by pizza for them and they refused they took time to tell me no way could they except it so thank you for all the help hopefully Unilocal will keep this review up as a business owner i see reviews come and go they deserve to keep this one up if i lived in oregon and not california i would buy all my vehicles there

This is the final straw, I refuse to return and put my car in their incapable hands. It is mind boggling how the manufacturing company can mess up a simple car maintenance tasks. I have given this company chance after chance. I HIGHLY recommend not taking any vehicle to this service department. The last customer service rep., «Miguel» was of no use to me and my situation. He sat quietly on the phone as I explained the situation their poor service put me in. No feed back, no resolution, no assistance that was actually useful or reasonable. From filling my car with smoke by failing at an oil change to me driving around in the country with a low tire because they didn’t do a reset after a tire rotation, it is obvious they have no clue of what they are doing.

When my wife and I pulled up the salespeople were all staring at us from within. Really creepy, but then the salesmen (two of them) were just rude to my wife the entire time. I was in shock, just treated like we were stupid and they refused to answer simple questions like does this come in anything other than the z71 or base model. I will never shop there ever again I want to create a relationship with a dealer so that I can continue buying from a dealer.

I made an appointment with Tim to test drive a Corvette, but when I got out there, different story. They wanted me to commit to buy the car I wanted to test drive, or they wouldn’t let me test drive it. So no test drive despite a 104 mile round trip fighting traffic. Then Tim lied again and said he had no way to contact me that things had «changed» even though I gave him my email when I made the appointment. If this sounds like an outfit you’d like to deal with, then by all means buy a car from Bruce Chevrolet.

!!! DO NOT BUY OR SERVICE YOUR VEHICLE HERE !!!
If I could give zero stars I would. They obviously do not know about salesmanship because they tried the hard sell. Very annoying and not welcome. I could have got over that, as I bought my vehicle for a better price elsewhere. But then when I go back to have warranty work done they won’t cover it. They want me to go back where I bought it. Chevy pride and service used to mean something, I guess not anymore. The service manager was looking for any excuse to deny service. So obviously they do not want my business. Look elsewhere for your Chevy needs. Carr or Ron Tonkin will gladly serve your needs with a smile and can do spirit. I’m glad I know this now, so I can give an input when my company upgrades our vehicles.

***should of wrote this LONG ago***
Took our suburban in for exterior vandalism repairs, left with interior vandalism damaged that at first they accepted responsible but then decided not to when our insurance company filed report. .
Apparently, they got away with breaking our after market 21″ tv because we didn’t process a police report.. Who would of known, I mean our suburban was in THEIR repair shop when the damage happened! Why would I and why would we have known to do that? !
Now we are STUCK with the replacement TV that is horrible.
Thanks Bruce Chevrolet, for all the trouble.
Hope when this is reviewed, you make a smart choice not to use this company whom can not be trusted.

So i came here when i was looking at a cruz, i test drove it and when pulling into the lot i saw a kia soul and had to drive it. I ended up taking a day to thing and after going to other places decided i want the soul at bruces so i had texted Gary the guy who helped me and he was so sweet and even sent me a picture of the car. Even after I bought the car and left he texted a week or so later asking how the car is doing and if im still loving it. So happy i chose this place to be the place i buy my first car! Thank you so much to Gary and the amazing team i met when there. The team isnt like most places they dont push you hard like most car dealerships!

This place is amazing. The staff was very friendly and lots of help. And very honest. Thanks Bruce for everything

We just bought a car yesterday from Bruce Chevrolet and wow, what a wonderful experience. We’ve only had 2 other times (out of 18 cars bought from dealerships) that we were impressed with a dealership and that was both at Wilsonville Nissan. Bruce Chevrolet had the car waiting undercover for us when we arrived and were quick to let us test drive. The salesman, Danny, was very knowledgeable but not pushy. We were at the dealership less than an hour and were driving away with the keys in our hands. Bruce, the owner came over and thanked us for buying and asked us if we were happy with the experience. Never have we met an owner at a dealership, let alone one that came up personally and thanked us. (Who even imagined the owner would be working on a Saturday?). I would buy from this dealership again in a heartbeat. Thanks Danny and thank you Bruce for owning a dealership that was actually a pleasant experience to buy from!

WOW!!! Why would anyone buy a car from these people, Stereotypical Used Car Salespeople. I wanted to take a shower after engaging them. Fast talk and loose truth. I personally would not recommend Bruce Chevrolet to anyone as long as this current sales staff is there.

Came in to look at trading in my car and buying a new one, everyone was so rude and wouldn’t even give me the time of day.

I wont even give this company one star. I dropped my 2007 Uplander off at Bruce Chevrolet to have a check engine light checked and got an estimate for tires and brakes. I called around 4pm that day to check on my van. I was told they fixed a sensor but another code came on and they wanted to look at my van further. I was told to drop off my van on a friday night and they would look at it that saturday. They called thursday night to cancel appointment stating the technition was sick. I was fine with that. I came the following friday and dropped off my van. They were suppose to look at the van and at that point I asked to have the new brakes put on at the same time. By 5:30 Saturday evening I called to see what was going on. I was told by the sales department that all the service people went home and that they could not find any paperwork on my van and I wouldnt have a car until Monday! I only have one car and now I have to cancel all my errands I had to do tomorrow and wait for a manager to call me on a sunday! POOR CUSTOMER SERVICE!

They gave us a decent trade-​in value and a decent price and interest rate (0% 60 months) on the new Traverse. The $ 10 oil changes and rose for the few minor annoying issues serviced by them have been great.

One of the worst car shopping experiences I’ve ever experienced. My wife, daughter and I checked out the lot, and found the perfect car for ourselves. Walked in and sat in the waiting room for some assistance. There were at least 6 Sales folks in the office. No One came and talked to us. We waited for 20 minutes for someone to ask us if we’ve been helped or needed anything to no avail. Horrible, service and company. We ended up going to buy our fully loaded Equinox at Carr Chevrolet. Carr is a company that actually cares about customer service, and providing the right car and deal to their customers. I would never recommend Bruce Chevrolet to anyone. Stay away from them.