Japanese Automotive Service

The first time I heard of Japanese Auto, I had just received a $ 2,000 estimate from a quick lube place claiming I had several things wrong with my car. I called my brother to get a referral for a second opinion, and he told me to go to Japanese Auto. When I arrived, I explained my situation and told them I wanted someone else to look at my car before I spent $ 2,000. Then I gave them the quick lube estimate, like an idiot. All they had to do was tell me the same things were wrong with my car, and that they would charge a few hundred dollars less to fix them, and my dumb ass would have handed them the money. Instead, they came back and told me that only one of the many items listed on the quick lube estimate was legitimate. They fixed it and gave me an oil change for like $ 50. That was ten years ago, and I haven’t gone to another mechanic since.
My previous job required me to drive almost a thousand miles a week. I was getting my car serviced every month. Japanese Auto took phenomenal care of my car, which is now horrifically under water and must run for at least four more years if I want to avoid having to make two car payments. I trust these guys with that responsibility, and only these guys. I cannot recommend them enough.

This place really tried to rip me off. I went in to get my car fixed after I realized my motor mount was broken. I talked to a few mechanics that all agreed that was my issue and I took it to this place as my neighbor suggested the shop. He told me that my radiator was broken and that the motor mount was not as important as fixing my radiator. He almost refused to let me take my car without agreeing to replace the radiator. Because no body had said anything about this I was skeptical and told him I would replace it later and that I would drive my other car in the mean time. However, I took it to another shop who said they were crazy. The other shop fixed my car for half the price of this shop (not including the added on nonsense). That was over two years ago and I have had no radiator problems. This place has some great reviews, but my experience was extremely lackluster. I am quite young so I do believe they were just trying to scam a young kid who they thought didn’t know any better. Not a place I will ever recommend or do business with.

I took my Toyota Camry to Japanese Automotive a couple weeks ago for numerous problems (It’s not the years, it’s the mileage — Indiana Jones LOL) and Dave was very knowledgeable about pricing estimates and parts and the problems were repaired within a week. There is a convenient rental care service through the shop also! Well, I was still hearing clunks and noises, so I took it back last night to take a drive with Dave to see if it was new or old problems. He was very free with his time and we booked some further, but minimal, work. Dave really cares about great customer service, fair pricing, and getting the job done right! I definitely recommend trying out Japanese Auto for any Toyota, Mazda, Hyundai, Kia, Isuzu, etc.!!

I have only had a oil change there so far. I would not hesitate to go there for other auto service. They are friendly and honest. I will update again after so more detailed service.

I have had numerous issues with my Infiniti and am tired of paying dealer prices. A couple weeks ago I needed my water pump replaced, so I took it to Japanese Automotive for the first time. They beat the dealers price by a couple hundred dollars and the guys there made me feel very comfortable. They also make is easy to rent a car while yours is being worked on. Two days after getting my car back, it had another problem. I took it back to Japanese Auto and they DIDN’T CHARGE ME for the repair, not knowing if it could’ve been something they caused replacing the water pump. I was impressed and will definitely use them in the future.

I have taken my Prius to Japanese Automotive Service for a variety of repairs: wheel bearing replacement, battery service, brakes and splash guard repair. They have always done the repair for less than I expected (in fact the splash guard repair was done for free as it only took them a few minutes to do the work), and the repairs are done quickly. Everyone who works there is pleasant. I recommend them to anyone I know who is looking for a car repair service.

I’m writing this review because I have received nothing but excellent and honest service from Japanese Automotive Service. I’ve had my Acura RSX serviced there but most recently I’ve had to get my Honda Fit checked out here because Honda service department was fully booked. Dave, the owner, quoted me for the repair but told me to check with Honda first to see if it can be covered warranty. Sure, enough Honda will cover it however, in the future, I’ll be going back to Japanese Automotive Service for oil changes, brake replacements, and tire replacements. I have a peace of mind when I get my car service here.

After living here in Columbus almost 6 years, I’ve finally found an auto repair shop I feel like I can call home. For the first 5 years or so I took my car to the dealer because of warranty ‘fears’, but now that I’m free & clear of that, Japanese Auto is where it’s at!
The family (ie: husband & wife) have already had some major work done on our autos with phenomenal results & still, no financial woes to speak of.
The service is home-​grown, the prices are more than fair & the turn-​around time is suitable for anyone on a tight schedule. They even offer rental cars lower-​than-​average price to customers who can’t live without their transportation. And with hours convenient to early risers & night owls, they’re easy to catch when there’s a last minute emergency (like I had a few weeks ago).
If honesty & trustworthiness is something you value in any service provider, then I would recommend Japanese Auto (which I have, to all my friends, & even to my enemies, since I’m sure they would appreciate an auto mechanic they could do business with ‘without’ blowing a gasket. ;-)