OnPoint Urgent Care

Great experience! We’ve just moved to HR and don’t have primary care docs yet. I was not only treated for bronchitis at the clinic but they were very helpful in providing us a list of doctors in the area.

This place was amazing. Its never fun to have to run a hurt child in at night to a doctor. I do have to say though this place was by far the cleanest and friendliest. From the time I called and talked to Mike, to the front desk with Danielle it was very pleasant and helpful. The x-​ray tech David was very kind and easy going with my daughters hurt hand for x-rays.Dr.Leep was in and out and to the point. Our favorite was Mike. He took the time to really chat with my 10yr old on care instructions and help her with her splint. This by far was the «best» urgent care experience. Thanks Onpoint urgent care for making it easy, relaxed and friendly!

Clean great urgent care with a friendly staff. Wait time was minimal and the doctor was very helpful and attentive. Highly recommend!

I was at the Higlandsranch office yesterday. From walk in to be seeing by a doctor was less than 30 minutes. Fast and friendly service. Received an X-​ray, nebulizer treatment, seeing by a doctor all in one hour. Highly recommended. Excellent service.

I’ve been going to on point in Highlands ranch for a couple years now, they are great, Dr. leep listens when something is wrong & of course he is dreamy

The people that work in this facility are absolutely, hands down the rudest people i’ve ever had the displeasure of dealing with. Not just in the medical industry, but in general these employees are incredibly inconsiderate. Doctors, nurses, and receptionists alike, they were all extremely impatient and unhelpful. Thank you, OnPoint for making me feel uncomfortable in your enviroment. Definitely need a staff change in this facility. Never been treated like that at any sort of buisness. I would NEVER, EVER recommend this buisness to anyone. Absolutely ridiculous to treat patience or people in general the way they do.

First visit at Onpoint urgent care. I was very impressed on how clean this facility was. I was in and out within 40 min. The Dr was very kind and friendly as well as front desk and the nurse.
The Dr listened to my concerns and explained what he thought was wrong with me. My prescription was called into my pharmacy and was hassle free.
I would definitely recommend this office.

Took my wife in tonight. First thing we noticed was the «Pay In Full» and credit card authorization form that states they will keep your information offsite at a 3^rd party of their choice! BIG RED FLAG! Next if you keep reading it says they will charge your credit card after 14 days of postmark of a bill and you can then dispute it afterwards!!! BIGGER RED FLAG!!! Then if you refuse to give them a credit card they DENY you care until you pay in full the amount estimated (minimum is well over $ 300 eve though their disclaimer says 280) !!! BIGGER RED FLAG!!! Now if you are lucky enough to have insurance, And a plan with $ 0 copay for urgent care visits (Yes our insurance has 0 copay for urgent care) Then they demand you pay your entire deductible before they will treat you! !!!BIGGEST RED FLAG I CAN FIND!!! How can you demand i pay my deductible when i don’t even have a copay? If their Physicians are anything like their bass ackwards financial policies (we didn’t make it that far after being refused treatment) then they are definitely not worth a dime and should not be physicians

Would have given 5 stars if the nurse or doc had given me handwritten prescriptions or thought to ask if my pharmacy is open past 6 on a Saturday. Should be automatic for an urgent Care facility. I was hoping to finally get a restful night sleep but now I have to wait until morning to get my prescriptions. There was another gentleman waiting outside the building at 6:15, as the nurse Mike came out the front doors, also not able to get his prescription filled because it was after 6 pm Saturday evening. So I imagine this has happened before. It only takes one question.
In the office I was totally taken care of. I left much better off than when I entered. Love the name tags with large writing. I only had to wait for 30 minutes. They have an X-​ray. Very nice waiting room with a fireplace and TV and kids area. I would recommend as long as your brain is working well enough to ask for prescriptions to be sent to the 24 hour Walgreens down the street.

I’m in the process of a major relocation and on my third visit to a provider trying to figure out what’s going on. I think last time we got the right diagnosis but due to a pharmacy mix up I didn’t get the correct medication. This urgent care comes highly recommended, it’s in what will soon be our new neighborhood, and I have a family of 5, so I figured I may as well try them out, and see if a change of medication will help more.
The good:
Their process is relatively straightforward.
It’s pretty quick. I think I was in and out in less than an hour.
The doctor seemed reasonably competent, but my case wasn’t exactly challenging for an urgent care. Besides, that’s not typically what an urgent care is there for.
The not so good:
It’s the 21^st century, seriously, can we have kiosks or something instead of filling out paperwork? This is a thing now. It’s not only good EMR sense, it’s good HIPAA sense.
They held my license and insurance card until I came back to check out. A) I’m the worst at walking off without my license or worse, credit card due to brain fog. I compensate by having a process where I keep things arranged a certain way until I’m done, so I don’t leave without them. B) I have NEVER had a provider do this. They recently changed their billing practices, which leads me to wonder if due to the increasing deductibles in the post-​ACA era they are getting stiffed by patients with high deductible plans. Whatever, I’m not a child, and I don’t appreciate being treated like one. That’s not the standard here based on my limited experience with providers and talking to friends in the area, it’s not a good precedent to set.
The ugly:
The nurse asked where I got my previous diagnosis, and then cut me off and asked why I was here today. Ok, if you ask who I saw before and what they said then don’t cut me off halfway.
He cut me off again when I admitted I tried marijuana while I was here (you would rather patients lie about this?). I have chronic pain, and the researcher who studies the rare disease I have highly recommends it. Many patients with my disease find it helpful, so when in Rome (although, OMG, ick, I think it’s mass hysteria).
But the absolute worst, was a snarky comment that didn’t sink in until I was on my way home:
I’m having some GI issues, and it hurts to eat, so I haven’t been eating. After I described my symptoms, he said «anything else?». I said It hurts to eat, so I haven’t been eating, and I’m wondering if that’s ok. He stopped typing, turned around, rolled his eyes at me, and said rather sarcastically «what do you think?». I said well, there is some interesting data on calorie restriction and I’m likely dealing with an inflammatory…
He interrupted me and said «let’s go».
It didn’t hit me initially what his point might have been. I’m seriously overweight, but I have two fat disorders (which due to fat bias America STILL refuses to research, but thankfully we’ve got one great researcher here in the US, and many in Europe/​UK) and I’m a cancer survivor, and still struggling to get my thyroid levels where they need to be. He doesn’t know what I looked like before I was diagnosed, he’s never seen me before, he couldn’t pronounce my disease, so basically, it seems without knowing a damn thing about my medical history, he not only jumped to a medically ignorant conclusion, but made an ugly and ignorant comment.
I sure hope I’m wrong, as a layperson, I’m not sure if not eating wouldn’t allow stomach acid to build up or something, it’s a perfectly fair question. His answer was not only potentially insulting, it was painfully unhelpful.
So, long story short, I think I’d rather pay a couple hundred more and go to the UC freestanding ER in Littleton. They were far more respectful, and they have far more medical capablilty. And they managed to avoid any overt fat bias and answer my questions without being insulting.
I have enough to deal with having a complicated medical history and chronic pain and a body riddled with tumors.
Being snarked at really doesn’t make my world any better.
If you’re not similarly burdened, they are cheaper than the freestanding ER, and quick, and like I said, as far as I can tell, competent.
They do seem to have stellar reviews, if you’re not overweight, they’re probably worth giving a shot. If you’re overweight, and need to go there, I suggest you bring a support person, maybe they won’t be quite as rude.

Usually pretty quick to get in (30 min or longer) but they always take great care of you! I had the flu and not only did they give me meds but because of the quick response they offered to give Rx to our family so I didn’t get anyone else sick!

Had to go in 2 weeks ago for Xrays on my foot. Everyone was super pleasant and kind. No wait at all. Sadly I broke several bones but I was fitted for a boot and taught how to care for it. They called me the next day to follow up as well. Hopefully I won’t need urgent care again, but if I do, I will go here. Super clean too!

The waiting room was nice, but that’s about it. Our wait was ridiculous. We were told there was one person ahead of us when we arrived. We waited over an hour and a half in our room, but that’s not even the worst part of it. The doctor was very judgmental and rude because we choose not to vaccinate. I have never been treated so rudely by a medical facility in my life. I can’t believe the 5 star reviews. I did not have that experience at all. My daughter was prescribed medication that made her vomit. She didn’t vomit any food when we fed her, just the medicine as soon as we gave it to her — both times. The doctor offered no help when I told him and said he was busy with other patients. Cause no harm? I’m guessing he forgot his oath. I don’t see how this is funny at all. My daughter was very sick.

Not that I enjoying going to the doctor — and to that point if you are heading to urgent care it usually isn’t under the best of circumstances. All that said, I have found OnPoint to be fantastic alternative to my regular doctor.
First off the waiting room is very relaxing, quiet and large so you are not on top of each other. The receptionists that I have encountered have all been very professional and polite. As compared to other facilities, I have had to only wait around 10 – 20 minutes to be seen. Of course this is an unknown variable and not in their control — but I have been very pleased both on a weekday and weekend.
As for the reason you are there… The medical staff has always been attentive and understanding of my visit. I have been very pleased when I receive a call from the actual doctor that saw me just following up.

I was very pleased with everyone here. Came in with what I assumed was a kidney stone. The staff was very professional and was very quick. Once I filed out the forms, we went into the back where they were very prompt in getting me a pain killer and anti-​nausea meds. They then took an x-​ray and offered me a CT scan. They didn’t push for it when I declined. Very affordable ($ 400 total since my deductible wasn’t met). If the need ever arises again to need to go back, I will absolutely go here again.

Walked in at 9 am with what I thought was just an upper respiratory crud. Turned out to be an ear/​sinus infection. The lobby and treatment rooms were clean and neat. The dr and support staff all seemed interested in making me feel better.
I was in and out within 30 minutes and they called 2 days later to see how I was feeling.

Was the 1^st person there Sunday morning at 8:50… They open at 9. Saw nurse & dr and was walking out by 9:40!
They r literally on point! Clean and friendly! Highly recommended.

I will never go to an ER again! Went to the Highlands Ranch location with a sick child on Saturday morning, they saw him about 10 min after we got there, everyone was friendly. Dr. Bennet was friendly, helpful an knowledgeable.
The office is clean, modern and comfortable, there is a room with cartoons playing for the little ones, there are also TV’s for the adults who have to wait.
I don’t like when anyone in the family is sick but at least now I know I can come here and it will be hassle free!
Thank you!

They definitely get a bump for being a well decorated facility, but the Highlands Ranch location would accept no less. However, I don’t feel like the service here was anything better than a competitor on Arapahoe. Though I so much dislike the doctor I’ve seen at the Araphoe location, because of his poor attitude, that I did drive out of my way to this facility hoping for a better experience.
I arrived 10 minutes before they opened, and was the first one there. Then for some inexplicable reason, it took them 30 minutes to even call me back to take my vitals, etc. No idea why it would take that long. After that, timing was acceptable and I didn’t feel overly rushed when explaining my symptoms, etc.
I felt comfortable talking with the PA, the only «doctor» in that morning, and confident that the diagnosis of my symptoms is heading in the right direction though I am still waiting on blood-​work and additional tests to confirm a few things. The nurses were all nice enough and again, everything was clean and well decorated.
I will likely make this my go-​to urgent care even though it is slightly out of my way because the staff was nice and efficient enough getting me in and out. Also, like other reviewers have mentioned they do have a separate area for kids to play in the waiting room, which is always a nice touch for families.

Wow. I will never sit in some ER room at a hospital for 6 hours ever again.
Thanks Dr. Morton and staff. Great experience and I’m now a loyal customer.