This is the new Chick-fil-a in Highlands Ranch. They are still working out some kinks here. They have the two lane order system which doesn’t make sense to me as there is only one window and this everyone gets bottlenecked anyway. This also makes for awkward spacing as I wasn’t able to move close enough to the order speaker but they were already asking. It’s also difficult to hear as the other loud speaker is going for the person next to you. On opening day they forgot my requested ketchup. Today they asked me to pull forward after paying to wait for my chicken sandwich because it was going to be another four minutes. After ordering, I was already in line for at least 5 minutes before the window. The layout of the parking lot isn’t the greatest in terms of pulling in and out quickly. You also can’t turn left back onto the street to get to the light at Highlands Ranch Pkwy. They don’t have antibiotic free chicken yet, but they will soon implement that. It’s also disappointing that they have coca cola drinks filled with high fructose corn syrup and aspartame which leads to higher profits rather than going with a better product like zevia for instance. Hopefully they get better here so I can leave a five star review later.