The Stone Studio

I have to say that good work is HARD to find and BINGO with The Stone Studio! They have great customer service, quick responses, nice turn around times, and high quality finishing details. They really make homes shine! Will use them again and again!

David at The Stone Studio has installed countertops & new cabinets for us at two different homes. The professionalism and knowledge of David and Justin was outstanding! We were
very impressed by their quick communication and reasonable quotes! We recently had them
install Granite countertops in our kitchen along with a new island & cabinets. They also
installed Granite countertops and new cabinets in our Master Bath and a Desk unit in our Master Bedroom. The cabinets are of the highest quality and all the work was completed when
they stated it would be. David’s suggestions and plans helped us tremendously and made the
job go smoothly! We are very satisfied and would recommend them to anyone. We are also
planning with David to install cabinets in our Dining Room. The Stone Studio is the only
place we would take any future Countertop/​Cabinet work that we plan to do.

Kind, courteous and professional

David and Justin at the Stone Studio are the best. We had been working with a local kitchen company and that company was very misleading. From the moment we met the guys at Stone Studio we knew we were in good hands. Not only did they beat the price the other company had quoted us, but Stone Studio gave us a higher quality, nicer looking kitchen. We were so pleased we had them do the rest of our cabinetry in our new house. They are fabulous.

Totally impressed! The Stone Studio was responsive, professional and fast. We could not believe the amazing customer service and professionalism. We contacted other competitors and the Stone Studio price was right, they were always quick to respond and every person we came in contact with throughout the process was pleasant and helpful. Would recommend to anyone!

We recently hired Stone Studio to install a new kitchen sink and granite countertops. We were disappointed in the workmanship as well as customer service. Here are the major issues:
1) The measuring and/​or cutting for the kitchen desktop was off (too long). Instead of having the slab trimmed, the installers forced it into place & punched a long hole through the wall’s sheetrock. Stone Studio resolved this by providing a granite backsplash around the desktop to hide the hole.
2) The strip of granite between the wall and the hole for the sink is too narrow. We had expressed concern about this when selecting our sink & were assured by David (co-​owner) that the sink we were considering would fit with absolutely no problem. Our faucet fit only by rigging it with extra parts sold at Home Depot, but the faucet base still scrapes the backsplash. Having researched faucet measurements online, it is clear that we will have extreme difficulty finding another faucet that will fit when this one needs to be replaced. We were told that Stone Studio considers this a successful installation.
3) After installation a crack was discovered in the new sink. It is not Stone Studio’s procedure to open & visually inspect a sink prior to installation. It took about 45 minutes to contact David (co-​owner), at which point he said he would try to find another sink the next day. Late the next day, a Thursday, we received an email saying one would have to be ordered. A full week after the initial installation, they finally had a new sink to install. If we hadn’t done the plumbing ourselves we would have had to pay plumbers for multiple trips. Instead we had to install, remove and reinstall the faucet on our own time to make our kitchen functional.
4) The overhang on the counter side with kitchen stools is longer than the Stone Studio contract (and online resources) recommend without brackets; it was intended to be within guidelines but was measured/​cut incorrectly. Justin (co-​owner) said that it was close enough & will probably be fine with normal use; no remedy was made. We had to buy and install brackets to ensure the overhang doesn’t break off.
Our disappointment in customer service stems from a lack of urgency to address problems, lack of concern about the inconvenience caused, and resistance to acknowledge most of the problems. It was only as the final payment came due on the last day of the job that either owner apologized for «any inconveniences» or «hiccups» that had occurred.

Knowledgeable consultants! They take the pain out of what can be an intimidating purchase. Thank you for making this a great experience.