Statcare Urgent Medical Care

I can not express how much gratitude I exude to this practice and doctor Shaw. This past Tuesday I fell very sick. must have been something I caught while traveling to Miami.. Needless to say Wednesday morning… psttt i had a high fever, swollen neck, unable to swallow and so much pain in my thoart I couldn’t breathe properly. I refused to go to my PCP or the ER. I hate those 2 options.. so i came into urgent care in less than five minutes I was hooked onto an iv bag for hydration, antibiotics, steroids and pain killers for fever and pain. Within an hour I felt like myself. The doctor was precise, gentle, and compassionate. Very grateful for these practices and people who understand the meaning of urgent! Oh best of all, the practice accepts my insurance. I recommend you give this place a shot if you have a true urgent matter!

I’m sorry I went there. I feel like they are so focused on making money that it’s almost like dealing with that stereotype of a used car salesman.
I’m an educated woman. I have an earned doctorate. But they tried to talk to me as if I didn’t know much of anything. I went to Statcare instead of my regular doctor for a test. I chose Statcare because they told me my results would come back in 2 days whereas my doctors office would take almost a week.
The first lie was how long the lab results would be back. The second lie was that I had to come for a second visit. The third lie was that they couldn’t give me results over the phone. The fourth lie was what they wrote on my records.
I’m sure that they schedule the second visit for no other reason than to make more money. I made it clear that I have a regular doctor and if needed I will go to her office. There’s literally no reason to meet face to face for this type of test result.
They also said that according to hipaa, they couldn’t give results over the phone. So I had to let them know that was untrue. So they changed their story to «its our policy».
Finally, when I logged into the portal, the write up had lots of information that the doctor said he discussed with the patient (me) that he literally never mentioned during my visit. He also said he spoke to me for 15 minutes about it. Nope! He literally came in and out within 30 seconds.
My advice to anyone reading this. Find a different urgent care. I don’t trust these people. There are plenty in Nassau.
The one bright side is that there were a few helpful people that were friendly and welcoming. But friendly doesn’t cut it when it feels like they are more focused on money than anything else.

My husband had to bring our son here on a Sunday afternoon, as he was in horrible pain with what turned out to be an ear infection. I was concerned as our son has special needs and when I called and asked the receptionist if she can take his personal information over the phone so my husband wouldn’t have to fill out paperwork when he got there, she was more than happy to fulfill my request. They attended my son very well and we are very appreciative to everyone there. I honestly don’t understand the negative ratings on here as the staff and PA’s are all wonderful. I cannot say enough great things about this place, and so grateful they are close to my home, as I couldn’t imagine having to wait until Monday to bring my son to his regular pediatrician while seeing him in pain.

ok so im having high blood pressure issues and some other shit so decided to hit up this place this morning. i did the pre register online last night. i walked in. got met with a smiling face and a bottle of water hello? thank you so much. i don’t have health insurance so they were super nice to me and didn’t treat me like garbage. i was in the waiting room when i decided it was a great idea to put on the gown. why i don’t know. so there i am butt naked in a paper gown. the dr/​nurse walks in and is like whoa whats going on im like oh i m sorry thought that i was suppose to do that. Um no. Good times. They diagnosed my issue called CVS got my meds and i was out the door in an hour and only paid 100 $. was i embarrassed hell yeah but whatever they were mad cool and i lived to tell the tale. So go there if you need to do something quick and take care of your shit. Thanks to all there for not laughing me out of the place in my paper robe.

Everyone is so friendly and professional! My wife and I both got our blood taken and injections with absolutely no problem. They looked after us from start to finish and got all our documents sorted very quickly. Would definitely recommend to all family and friends! Thanks pretti Jain and team!

Inexperienced nurse tried poking me multiple times to draw blood when my popping veins have always been very obvious. And the individual guiding her tried touching the already disinfected area without gloves on and he had nail fungus. STAY AWAY.

Stay away!!!
Went for DOT medical card, website claims half hour no appointment really took about hour and a half. The wait I can understand but they know they are in control of your livelyhood and use scare tactics of telling you how so many people are failing exam to talk you into testing that isnt necessary. I’m told that I have protein in urine and can’t be approved for card without another lab testing it as it could be serious health risk. I was informed I could go to my own doctor, which I was going to do. They then told me that I could’nt be approved for my dot card until my Dr. sent it to labs got returned and then I could bring results to them for approval. Giving The impression that I would go beyond my current card and then not be able to drive. Instead they could do it for me plus take blood sample and have it back in a few days. All this would be fine if it was needed. They sent blood and original urine work to lab. I come back for follow up to be told their machine must have over analyzed tests all is fine.
Complete waste of my time and Charged co-​pays (plus they will bill my insurance company) for lab work and follow up which I never needed in the first place in addition to the DOT fees that they claim can’t be on insurance. What a scam!!!

STAY AWAY UNLESS YOU WANT TO BE DOUBLE BILLED!! Went to the location on 17 East Old Country Road in August because I wasn’t feeling well. Was told I needed to come in person a few days later to get the test results. They wouldn’t give the results at the counter, they insisted that the doctor give them to me. I told them I didn’t want to pay another copay and they «assured» me that I wouldn’t be billed. Now I’m getting bills from that «visit» from them. My insurance agency is disputing the charges and assured me that what Statcare is doing is fraudulent and unless I called to dispute it they wouldn’t have known that I didn’t actually go in there for another exam, as they were billed as me having done. In addition to this I was told to speak with someone named Jason who doesn’t return phone calls and the only time I did get him on the phone was when he told me I would be sent to collections. My insurance agency is going to expedite the dispute so I won’t be but it is a huge headache! And, also this place charges $ 65 as a «specialist» but if you call around, many places will only charge your regular doctor copay, not the «specialist» copay. Stay away– there are so many more options for urgent care around now. I’m leaving one star because I’m glad there is a forum like Unilocal to warn others.

Avoid like the plague, the worst office Ive ever been too. Laziest office workers I ever met. The only way they move is by going there in person, anything over the phone like faxing or getting a question answered it too much work for them.