Northwell Health-GoHealth Urgent Care – Plainview

Extremely disappointed with my first visit to GoHealth. As a physician member of Northwell Health I am surprised and saddened by the lack of experience and care at this setting. The PA who came to the front to assist us did not introduce herself and after hearing the situation told us to go to an ER without even bringing my daughter into a room to look at her. When I asked which ER nearby had pediatrics (Syosset or Plainview) she had no idea nor did she attempt to find out for us. Poor customer service and care — very disappointing. Will stick with PM Pediatrics in the future!

This is the best walk-​in that I’ve been in.
The staff is friendly and helpful, and the place is modern and, more importantly, clean!
I had very little wait time, and when I did have to wait (no more than 10 min) there was a station to make yourself a cup of tea which is nice.
However there is one thing:
I took my mom here after a few days of being under the weather. She had a feeling she had bronchitis so she wanted a chest x-​ray before she even walked in. The doctor who was assisting us said she doesn’t have bronchitis, and its a virus so just let it run its course. My mom wasn’t convinced so she asked the doctor to have a chest x-​ray anyway. The doctor said its not necessary but she’ll do it if it makes her happy.
Turned out she did have bronchitis and had to be prescribed multiple things.
So it was great that she accommodated us but she should have taken precautions and given the X-​ray from the beginning.
There are multiple doctors that work there but I haven’t seen more than 1 there at the same time.