Hilton Garden Inn – Hickory

Very nice hotel. Rooms were clean, lobby was spacious, and staff was very friendly. The beds were comfortable, the wi fi worked very well and the TV sets were large and had accurate color rendition in high definition.
One reason I prefer Hilton Garden Inns is the breakfast is served in the lobby (usually $ 9.95) and it is a way to avoid the lines, crowding and dirty tables that accompany the «free» breakfast in many places. It is good to order the breakfast based on personal preferences and with plenty of choices.
This breakfast was very good and service was good despite the two servers being very busy during the height of the breakfast rush.
My only complaint about the hotel is that the TV was blaring during breakfast. It is election season and the person who set up the TV obviously liked MSNBC and wanted everyone to hear that network’s version of election events.
It would be much more preferable to enjoy breakfast without a blaring TV set featuring the MSNBC anchors loudly spouting off to everyone in the breakfast area at 8 AM making it difficult to have a conversation over a cup of tea or coffee.

Great hotel with reasonable prices (especially if you’re from out of town). This is probably one of the nicest, and certainly the newest hotels in Hickory (at time of writing). The finishes are all high end and brand new. Hilton has been very consistent between all of the Garden Inn hotels that I’ve stayed at, which is a plus if you travel a lot so you know what to expect. Overall, great stay and very good service.

This hotel is very clean and very new. This place has been open less than a year at this point.
If you are a hot tub fan, like we are, then this is a place for you. The water is very hot, like it should be. The only negative is that the jets are pretty weak… but hot is our preference, if we have to choose. Also their water is well maintained. It’s very clean.
The comp. breakfast is O-​K. The guy cooking the eggs is not trained in making omelettes like other HGI locations… it was overcooked. I opted to reorder my omelette because he omitted ingredients. The second try the egg came out better, but he also opted to add cheese, which I had asked to NOT have.
Strike two. I gave up. On my second trip I ordered my eggs poached, and the cook did a nice job… he even added spinach, which I had not requested, but it was a nice touch.

I stayed at this hotel for well over a week while I was in Hickory and this is one hotel that truly understands customer service. They welcome you with a warm and friendly smile and give you their best the entire time you are there. Everyone from the Manager at the desk to the maids truly understand what it means to provide top notch service. After spending over a week in this wonderful hotel I truly felt like family to them. Every morning I was greeted with a smile no matter who it was that I came in contact with. They have a restaurant on site that serves a hot breakfast and a delicious dinner. They have a juicy new york strip steak and a delicious pork tenderloin. The sides they offer are just as good and you should most certainly try the mac n cheese! This hotel may not have been open too long but in my opinion they are on their way to being one of the true jewels in the Hilton fleet. If you are ever in Hickory there is really only one place to stay and that’s here at the Hilton Garden Inn.

My recommendation would be to stay away from this hotel for a few months. The staff is completely inexperienced. The breakfast was horrible. And the bar says it stays open until 11 p.m. They just close it any time the bartender desires. Totally quite a mess. And to top it off, management just says we are sorry.