Sears Auto Center

Came in for an oil change before leaving to Key West. I had an «appointment» to be seen at 9AM. Needless to say I made the appointment a week in advance. The lady that attended me was friendly but did not seem to know much about the type of oil my car would need. At first she didn’t seem to find my appointment and then after searching for like 5minutes she finally found it. She then recommended a different motor oil for my car and I told her to please check my history to kindly put the same brand/​oil as last time. Finally after her preparing the quote, I asked her, how long will it take? She said it’ll be done b4 11am… I went to eat breakfast and walk around the mall to kill time… When I return at 11:00AM, my car is exactly where I left it. I walked in, to see if they did anything to my car… Only to see the mechanic drive off around the building in my car to finally start actually working in my vehicle.
So my question is… Why do you offer «appointments» if they’re basically the same as first come first serve. I feel that management need to train their employees here to manage time better. We «the customer» have other places to be and other things to do.
Be HONEST with your customers. Don’t make promises you can’t keep and don’t ignore us when you know you’re doing wrong by your customers.
This is the LAST TIME I come here for any type of services.
PS The mechanic in charge of my car doesn’t seem to know his way around my vehicle. Unsure and unknowing what is going on — wonder what time I’ll get out of here?

If you want to get ripped off and pay extremely high prices this is the place to go. My elderly mother used to go there and get ripped off all the time and pay extremely high prices but please do yourself a favor and go anywhere else. Dont get ripped off because of the name sears because at the end of the day they are the biggest crooks of all.

Waiting time is terrible. Brought car for an oil change only one employee on duty waited 30 minutes on line even though I had an appointment to get my car serviced. Everything else was fine. They need to have more people in their storefront so that customers don’t have to wait long.

I waited in line for about an 1 ½. I arrived at 1:30pm and my car was done at 5:30pm. The staff is friendly but I didn’t feel they provided me with guidance. When I go to other shops they advise me on what maintenance work my car needs. I was not satisfied with the level of service. I did save money but not a considerable amount. I’ll got to tire kingdom next time.

Went to change all four tires on our van, and was greeted by one of the attendants, who quickly helped us with pricing, quoting, etc. We asked to keep one of the better of the four tires, for the spare tire. And we were accommodated with our request! All this on a Monday morning too! I highly recommend their auto car store. Five stars!!!

WORST EXPERIENCE OF MY LIFE !!
I wish i could give a 0.
I come in on a Saturday at 3:00 pm and after I’m waiting for 45 minutes because there was not a single person to say hello or to see what i was there for, i went in to the working area and i had to tell one of the guys there that there was a line of people there waiting ti be help. Well one guy takes my order i tell him I’m there for a flat tire he takes my information and tells me that its going to take 2 hours, i said ok no problem i’ll go home and I’ll be back here after 2 hours. When i go back at 6:15 pm, I see they hadn’t done anything to my car i ask the guy and he tells me that the only person that could fix that for me was already gone for the day !!! Whattttt ?! Are you kidding me? Why didn’t you tell me this before? I would’ve gone somewhere else, and he tells me that he didn’t take my order, so everything’s ok because he didn’t take my order but someone else. WOW! epic! Now i cant go out this weekend because of the incompetence of this people i have to stay home!!! STAY AWAY!!! I WILL NEVER EVER EVER GO BACK TO THIS PLACE IN MY LIFE !

Took my car in there for service. I thought I needed an alignment and they said I didnt. Honesty in Hialeah– Thats good to find.
I printed a coupon online and got an oil change for $ 21.
Love it.
Go here.