Jiffy Lube

If it were possible to give this location half a star or none at all, that is the rating they would deserve from me. My husband took our car in for an oil change and was surprised that the mechanic finished in fifteen minutes. Husband drove home and needed to change a headlight that had burned out. Thank the universe the headlight burned out and hubby had to pop the hood– otherwise, we might not have discovered the danger Jiffy Lube put us in. The guy who serviced our car forgot to put the cap back on the oil tank and oil had spilled all over the engine. Our car could have caught fire! Hubby had to clean the engine up and found the cap wedged where it didn’t belong. When I called the manager, he offered a meek apology. I informed him they have lost a customer. Definitely bring your car here if you want to risk it catching fire or blowing up with your family in it.

Stay away from JIFFY LUBE! I hate writing reviews because it takes time I don’t have. Lucor Inc., in NC own Jiffy Lube franchises. We took my car in a couple of weeks ago for an oil change right before a trip to TN and NC for Memorial for the. first, they emptied the oil before they realized they didn’t have the oil my car takes. I have a Jetta TDI (diesel) 2. they took 2 hours. 3. they went to get the out at an auto parts store and charged $ 104. I’ve never spent more the $ 50 for synthetic oil change. They seem to think this is the first oil change a 2009 car has ever gotten, so they could take advantage. 4. on the drive to TN through the appalachians there was rattling and the engine light came on. We were able to drive, but for the long weekend the one dealership we found an hour and a half away to find out it was closed. I guarantee this location WILL CLOSE soon because of the poor poor service. To top it off, I their FB social media reps only apologize but don’t seek to resolve. You should go on their FB and see the complaints. Next, I finally get a hold of customer service by phone. They tell me that this is a franchise and complaints are handled with them. The company is called Lucor Inc., although, Ryan from their customer service kept telling me it was Locur as if it wouldn’t be easy to find them. They don’t have Let me tell you, be wary of large companies who do not make it easy to get their help. They don’t want to hear about their awful service, but want to take your money. When Ryan, the customer service representative from Lucor called he was cunning, patronizing, asking how long i owned they car. He was trying to confuse me and trying to twist what I was saying like he was a homicide detective trying to get the murderer to talk. He said to call him when I got a diagnosis for the rattling in my car. He never apologized for the crappy service. As a matter of fact, he was smug and didn’t understand what I expected him to tell me. This man is so ethical he liked calling me out on my sarcasm after that and when I told him about the «shitty reviews,» he said that he wouldn’t listen if I couldn’t be professional. Oh such a righteous and ethical man he is, isn’t he? Furthermore, in probing for some resolution about the poor, unethical service he said they didn’t have a protocol. Just hung up with them and had to let you all know. This company is bad new people and that 1 great review is a fraud. They don’t have a pic or friends. Hello… seriously. They have to BUY review to elevate their business. They should fire everyone and have ethical employees and protocols. Do more research on this company – ripoffreport (.com) has a bad bad review on them too. STAY AWAY! They will mess up your car and next thing you know you or your family are in danger because of these careless people. Poor service from headquarters all the way to Virginia Beach VA on Great Neck.

The new manager here and lied to my face. The reason you come to Jiffy Lube and pay 50% more then add any other oil changing Service is because they’re fast and because they provide additional services like vacuuming your floors and changing your oil filter and checking all your fluids and refilling them. Today I was told that these things were done and I found the floors completely dirty with zero effort in trying to superficially vacuum the rugs. If you go to a Jiffy Lube make sure that you run through all the services before and after to make sure that theyknow that you are in the understanding of what you’re paying for.

I figured out why it took over 60 minutes to get. a «jiffy» oil change. Apparently they broke my glove box door from the hinges & couldn’t figure out how to put it back together. The question is what business they had going in there for an oil change. They didn’t say squat about the damage. I found extra parts after I drove off to God knows what. Now I have to go to the dealer to find out what happened & fix it.
In addition they presented a dirty air filter that was not mine explaining I needed to change it. I had changed it last oil change at dealer before a road trip.
If you want to incur more expenses go to jiffy lube in Hialeah. Lo barato cuesta caro.

This place is horrible! I brought my car in there with a LivingSocial voucher that I had to get a Signature Oil Change. They kept pushing me to get this and that, then this suddenly needed changing and this here was dirty. Mind you, up to that point I had done ALL my own maintenance on my cars. So I turned it all down, much to their dismay. I then sat down in the lobby, sipping on some bland coffee as I waited for my car. After a while my car was finally ready, I gave my voucher to the cashier and drove off. The next day I was driving to work I noticed a sudden oil pressure drop, this was definitely not normal when I did my oil changes. I shrugged it off and gave it the benefit of the doubt due to the cold. When I get home I noticed that there was a HUGE oil stain in my parking lot. I took the car into the Jiffy Lube the next day and I brought this up they took my car in and they pointed out a miniscule leak that it had on a gasket. Mind you, this car was 17 years old and it was bound to have leaks but there was NO WAY a small droplet like that could cause that. I proceeded to change my own oil a week later, when I take my Oil drain plug LO AND BEHOLD! These guys STRIPPED the threading on the nut and completely warped the threads on my oil pan! No WONDER there was oil everywhere! Those punk kids wouldnt take responsibility for what they did, this is what happens when you try to save a little money. I have since gotten rid of the car and bought a new car, and I have definitely made it be known to everyone I know that this place is CRAP! I will never take any car I own to this Jiffy Lube location again!

Mind you, I normally don’t leave five stars. This review is based on my experience today, specifically; (January 31^st, 2013 at 3:30 p.m.)
You have an amazing staff working at this location. I have never been disappointed but, this time it was beyond satisfactory. Management is obviously doing their job, Everyone, including the mechanic in the basement, had a smile on their face at all times when talking to each other and customers.
* To the young lady and young man handling the registers: THANK YOU for being patient as I was on the phone getting my bank to unlock my Debit/​Visa Card (my fault.) Although it was embarrassing, you both made sure I was at ease as time passed by.
* The young man in charge of keeping the shop clean aka the dirty work: THANK YOU for the cigarettes. I was having a «freak-​out» moment and couldn’t buy cigarettes for the reason mentioned above. I also couldn’t help but notice you DO NOT stay still for one second. The shop is clean because of employees like you. Keep up the good work. Never been there and seen the shop so clean.
If this review gets to the Higher-Ups…I’d definitely bring this review up at your next meeting.
THANK YOU!

I am really shocked by the reviews before me but I am gonna go ahead and give it five stars anyway (more if i could). As a first time customer yesterday I have to say that I wil be coming back for almost everything else my car may need in the future!
I had taken my car to a mechanic last year who ended up messing up my car. Every time I turned on my car it would make this awful/​loud/​embarrasing noise, I took it back to that same mechanic for him to fix what he had done to my car and all he said was.“oohhh thats nothing, I didn’t do that, but i’ll fix it anyway” which in the end he just made worse than before. for months I was driving around hopeless and convinced my car was forever broken or that it would be crazy expensive to fix.
Long story short, I took my car to jiffy lube yesterday and spoke to the boys working there about what had happened to my car and about the noise. They were very polite, they pretty much said that nothing needed to be changed, that the other mechanic just didn’t do it correctly and they fixed it with no problem! the horrible noise is now gone for good!!! customer service was great! I didn’t even have this great of an experience at the car dealership (headquarter toyota), now those people are a rip off but thats a different review LOL. I had no hope for my poor little car, I felt horrible because its a car that is STILL in warranty and it is my fault that it was being so mistreated. but the boys at jiffy lube left it like new! The last time it ran that great was when I bought it.
I honestly coulnd’t be happier with what they have done for my car!

I a hurry go their but not the best for your car.

This place is an incredible ripoff and extremely incompetent as well. Specifically, they recommended and sold a radiator flush and transmission flush at 75K miles when I had it done at the dealer at 60K miles. They pull the «your serpentine belt is frayed» scam on you. Of course they don’t show you the belt. I was a fool for not asking to see it of course. I had to double check that they had actually rotated the tires, they hadn’t. They charged an outrageous mark up on the cabin air filters, 50 bucks, when they cost 10 at the auto parts store. They changed a battery that didn’t need changing. Basically, if you are like most people, and you don’t know much about cars, they will upsell you here, tell you that you need all sorts of unnecessary work at outrageously inflated prices, and then not even do the work, or do it incompetently. I will NEVER use this or any Jiffy Lube again. When I confronted them about how they completely ripped me off, they denied everything of course. My fault for being ignorant and being a fool. A lesson learned. I will NEVER use this place again or any Jiffy Lube. STAY AWAY.

These people treat you like t hey are doing you the biggest favor in the world. Terrible attitude, they rush you so you don’t realize how expensive they really are ($ 49.65) for a simple oil change. An air filter for my truck is $ 9.71 at Discount Autoparts they wanted $ 35.00 for one. They will never see me again!

I stopped coming to this Jiffy Lube years ago but recently I had to get a quick oil change and noticed on my drive home it was empty. Empty on a Saturday should of been my warning.
I pull up and was greeted by an employee. I told her I wanted an oil change and she pulls out a list of prices and «Holy Moly» have they hiked up their prices. I was in need of an oil change and I knew i didn’t have to wait long for my services so i paid the 39.99 for the basic oil change.
The waiting room was small, smelly, hot… not the best combination. After about 5 minutes the employee brought me to her computer station outside and showed me a dirty engine filter and said it was mine and NEEDED to be changed. I told her «no, Thank You». My car is fairly new so I couldn’t believe that the dirty engine filter was mine. Then she told me my windshield wipers NEEDED to be changed. Once again i said «No, Thank You». AFter 2 «No, Thank Yous» she rolled her eyes.
NOWWWW i remember why i stopped coming here or to any Jiffy Lube for that matter. They will sell you their left kidney as long as they make a sale and rank up your invoice. I understand some people work of commission but DO NOT ROLL YOUR EYES at me.
Will not be returning even in case of emergency