Starbucks

This Starbucks is typically pretty good but this morning the woman who rung me up was rude. She was on her cell phone the whole time (trying to hide it under the counter). I probably stood in front of her for a good 30 seconds before she rudely said «can I help you?» I ordered. She didn’t tell me my total because she was busy texting. After another 30 seconds she said plainly «$ 5.04.» I gave her my card. She gave me my coffee. I said thank you. She didn’t make eye contact. She didn’t greet me or have any sense of customer service. She just kept texting under the counter. It’s the one bad apple that can ruin it for everyone. Usually the people here are nicer. But she was definitely not one of them.

I am not a fan of starbucks, but needed a Chai the night I stopped. I was sorely disappointed. I got a grande chai latte w/​coconut milk. The drink didn’t taste like chai or coconut milk. Every time I stop at starbucks I regret it. This is no different — and this is all over the country.

Need to improve customer service. They were under the impression service is not really important and don’t really care about customers.

Customer service here sucks. Three staff n everyone of them were rude. Starbucks needs to give proper greeting training. Bunch of jerk faces

Ordered the new Frapula… Not something I will order again, to many flavored going on. The email had come out yesterday, but the crew said they didn’t have the recipe they had to read the email.

Paid 5 bucks for a crappy cup of coffee. If these girls are unhappy with their job, find another one. Terrible service!

Very friendly, clean and efficient. Ordered the pumpkin bread and a hot latte. Both were ready in less than 5 minutes. I will defiantly be back.

2^nd time at this Starbucks! I came when there wasn’t anyone in the store and it still took the barista lady 15 minutes to make my drink. All she was doing was talking to her coworkers. I do enjoy conversations but come on. I’m here for my drink. The first time I came the barista ladies were a lot nicer.
The drinks here are kind of hit or miss it really depends on who makes it for you, the white young lady who’s in her mid twenties, She makes them really good. The black lady … not so much.

It’s my first time to go Starbucks in that location and will definitely be my last one. I like the drinks but I can’t bare the horrible customer service they have.

Worldgate is undergoing renovation but that does not give Starbucks a pass in sweeping the floor. Floor is filthy with multi day accumulation of straws, napkins, dust balls and just plain old dirt. Too bad because people are nice.

Like every coffee-​drinker in the USA, I’ve been to hundreds of Starbucks. But the folks who work at the Worldgate one are incredibly NICE, PERSONABLE & CONSIDERATE. It makes a difference.

This is a busy location so it takes time to get your order. Last time I came here it was at least 6 people deep. I was annoyed because all I wanted was a brewed coffee. I was also informed that the dark roast I wanted was not brewed. Boo! I went ahead and just got Pike’s Peak and moved on.
There is 20 minute parking in front of the store which you can sometimes snag so you can get in and out.

Disorganized and rude…15 min wait while they served those who came in after. «Regulars» got served before I did. I stop in once a year to remind myself why I stopped being a regular.

Yikes did i really give Starbucks only three stars. Yep but it’s more a comment back to corporate than to this location so sorry you all have to suffer my wrath but I don’t know if the policy is this store only or a district issue or a new policy company wide.
So straws and the green drink stoppers are to be moved behind the bar. So customers need to ask for everything or be given specifically per order.
Okay so I don’t always need those green thingies but when I do and now there is a line… do I wait? Cut the line and interrupt the flow of the person making drinks? This is a bad move as things get busy… i may start out sipping in store… but then leave… or should they stopper each one in case you want. But that would was pennies which really chews up profit.
Seriously starbucks this is not a smart move! Happy hollidays!

Horrible experience!
I have been going to this starbucks almost 4 days a week (since it is so close to my workplace) from last more than 6 months.
Today i ordered my usual drink «caffe misto» and barista gave me a mildly warm cup of coffee with milk added to it, no steamed milk, no foam!!!
So i went back and asked her, and she insisted that it was misto made with steamed milk. I could clearly see that steamed milk was not used to make the drink. I tried but could not drink this horrible cup of coffee. Had to through it just after couple of sips! And was not even offered a replacement drink (as claimed by every starbucks store).
Time to find another café or stick to coffee in the office cafeteria!

I like this Starbucks, I’m always in and out very quickly. My problem with this store is one of their Baristas, tall, dark hair and glasses, he’s a coffee master (black apron). Every single time I go into this store and he’s there, if he’s on register, he’s super rude and just stares at me when I walk up to make my order, when he’s on bar he either slams my drink down and doesn’t even call it or he forcefully slides it’s across the counter (one time it almost fell right off). I have no idea what I’ve done to this guy for him to act this way, and believe me I’m not one of those difficult customers because I know how annoying those can be, having worked at Starbucks myself.
The next time I go there and he does this, I intend on asking him what’s his problem.

Good service, great staff, fashionably fast. They handle high volume times with professional manner.

My #2 favorite SBUX in the Herndon area when I’m on my way to work or headed out towards the Dulles Toll Road. Good setup with plenty of seating and clean restrooms. Staff very efficient with the Starbucks «Can I call?» protocol of cashier-​to-​barista drink ordering. Nice seating right at the barista station if you don’t want to take up a whole table and also nice while you’re waiting for your beverage and/​or food to come up.
A bit awkward upfront with the napkin/​straw/​milk station when the line gets long (always from 8:00 — 9:00 am). Line does get long here but is managed much better than long lines at Elden St and Woodland Park locations (check my multiple checkins/​Dukedoms at all Herndon outposts).
All Starbucks amenities available here, plus reliable internet connection. As a nice-​to-​know, you can enter via an interior door that comes up from the underground parking garage at Worldgate. Awesome choice for not only inclement/​hot weather days, but also if you don’t want to tussle over the «right out front» parking spots that are door-​ding central (if you care about that sort of stuff).

I caused a huge ruckus here the other day because I wanted to pay for my drinks separately to get extra stars. Who doesn’t want extra stars I was buying 6 drinks. I definitely need my caffeine or I can be difficult. The cashier told me I couldn’t pay individually because there was a long line behind me. I agree there was a line behind me but that’s because 5 of the people were with me… I waited in line like everyone. She gave me a difficult time and I didn’t want to deal with it so to solve the problem I made me and my guys get out of line and let 3 other customers go ahead of me. They had a new trainee working the bar and didn’t really know how to make the drinks.
I definitely caused a scene and would like to apologize to the lady who ended up comping 1 of my drinks which was very nice of her. I didn’t expect anything and I NEVER expect anything free no matter where I go. I pay for my drinks like everyone else and I usually expect the same service from every starbucks. I always pay for my employees drinks at starbucks and I always pay for it in different transactions to get the stars. I probably get a free drink every 2 – 3 days depending on the week.
Definitely one of the nicest shift supervisors I’ve dealt with and I was wrong for being rude to her.

The staff at this location MAKES this my favorite Starbucks! They are friendly and social… not to mention, they make great beverages!
Seating is limited and it is typically chilly in there, but if you’re having a hot beverage, that is probably better than it being too warm. Right?
Kudos to the staff! I’m happy that they are within walking distance of my office.