National Student Clearinghouse

I have been working all weekend on a huge report that is due soon to the Department of Education. Clearinghouse plays a significant part in the accuracy of the enrollment verification part of this report. Usually when there’s scheduled maintenance, there is a post on the website informing of such. I have been on the website since 6 p.m. today and all of a sudden, I received this message:
Failure of server APACHE bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.
What does this mean?

At first I had formed quite a grudge with this company. I think this was due mostly to a gap in understanding the whole process, which could be seen as lack of explanation on their part or lack of investigation on my part depending on how you look at it. They were quick to respond once I had brought up the issue. It seems that they do not directly send the transcript to an administrator, but rather it is sent to a networked file where said administrator can access your file and transcript. If you have an issue, contact them! Even on Unilocal!Still a bit convoluted but I do appreciate the efforts to help settle the issues.

Awful experience. Downloaded transcript and opened up with Adobe Reader 11 – it’s blank. Call customer service, they send me another link. Download the transcript and open up with Adobe Reader 11 – it’s blank again. Call customer service, and they inform that I need to set my Adobe Reader to be my *default* PDF reader first, and only when I do that does the transcript show up with content. Why? That seems shady. So now I have the transcript open in Adobe Reader with content, but the rep tells me the only way to send it or upload it is to print it out and scan it. There has to be a better way. I really wish my school didn’t rely on this service.

Terrible. I ordered two transcripts from Clark Atlanta University to be sent to me through this company and I’ve just received my confirmation emails and they have put ‘Clark University’ instead of ‘Clark Atlanta University’. Two different schools in two different parts of the country.
Unbelievable.

I requested a transcript over a month ago to be sent AACOMAS and they never received it. I tried calling them but when you select their telephone services for transcripts it hangs up on the call. After many failed attempts to reach them by phone, I tried to email them. It has now been over a week and I still have yet to receive a response.
Avoid using if possible!

The issue was resolved much faster than I expected. :)

Unacceptable service. No access to paid PDF transcripts and after 3 phone calls and 90 minutes on hold, no results. They keep telling me the system is down and someone named Latasha is very rude and unwilling to help. I’m not sure what else to do at this point.

This service is crap. I had transcripts from 2 other universities and there was no problems. This co. is so sub-​par. I can’t access my paid for transcripts. So I clicked their help button and thought I would email the co. and ask for assistance. Their email only uses «outlook» and if you aren’t using outlook, you can’t even access their email.
If you are a university, don’t go cheap or buy into this crap company.
It is Tuesday afternoon and I have been on hold for over 20 minutes.

I ordered online. They were to send my transcripts directly to me. They sent me an email with a passcode and that I would receive the link in a separate email. Well, I never got the email with the link. I emailed them twice at the email they stated to use in case of a problem, twice. Still no response to either email after a week. I would recommend that if they take your money and do not respond or wont guarantee refunds for not providing your transcripts that you complain to the Attorney General as it is consumer fraud to take money and not deliver the goods. I am going to try to call them at this point but that should not be necessary and it sounds as if they problems like this often. If I don’t get response or resolution soon, I will contact the Attorney General.

This company is completely worthless. I am concerned that I won’t be able to get my transcripts from Los Angeles City College without flying down to pick them up in person. Both the college and NSC are the worst and don’t care about you they just take your money.

Include my name as one of the individuals who loathes this company. I’m a journalist who works on deadline. Before all I had to do was call the school’s registrar office. Now, I have to pay this company $ 10, wait a week or two only to be given no definitive answer. It’s like paying someone $ 10 to someone to call a pizza place and order a pizza for you.

Avoid dealing with those folks!
They let you wait on the line for 30 minutes, and you just get put in hold again. After they finally pick up the line, they disconnect the line. This happened not once, not twice, but three times in a row! I think major colleges should start questioning whether they should work with such crappy amateur people. I mean even en amateur would do the job better.
Their website is a scheme to since it doesn’t load properly.
Cheap company, and cheap people working here.

I wish I would have read all of these other reviews before using this service. IT SUCKS! I ordered my transcript on 4÷22÷15 for a 5÷15÷15 registration deadline and TODAY on 6÷9÷15, I finally received notice that my transcript was sent today. Gee, only
7 weeks to get one document — ridiculous! And since I missed the registration deadline, I just wasted $ 15. What’s worse is having had to give these idiots my social security number. Now I suppose they’ll be committing identity fraud against me. I mean, that must be what they are doing because how can it possible take 7 weeks to get and send one document? They certainly aren’t working over there!
DON’T USE THIS COMPANY. YES, I KNOW THEY HAVE .ORG AS THEIR WEBSITE ADDRESS, BUT THAT’S JUST TO MAKE YOU FEEL MORE COMFORTABLE WASTING YOUR TIME AND MONEY.

Well, I didn’t have an option to use them, and it took me three months to track down which school didn’t send my transcript… Guess what it was this crappy company that didn’t send the transcript to the right address! They refunded my palty few bucks, but I lost over $ 500 in application fees. This company is a joke, and we should expect more from our educational institutions. My school in Canada — less than a minute and FREE! Anyway, welcome to studying in ‘Merica… good luck everybody!

Omg this place is a joke I have been waiting over 1 month from my enrollment proof to transfer to another school and this is a disaster I am really frustrated I spoke with a man like one week ago he told oh yes we are processing that, next Monday u can go to student self service and is going to be ready ur enrollment proof, so was a lie. I am pretty sure that they don’t charge to much maybe for that reason some college hire this company because they are a joke and layers.

I’m in the process of applying to colleges as a transfer student. Out of the 4 colleges I ordered transcripts for, which were available through the pull down menu (not entered manually by myself), only 1 of those colleges ever received the transcript. ONE.
If you can possibly avoid using this service, avoid it. If you can talk your school out of using this vendor, do it. Don’t wait, and don’t rely on this company to do what you’re paying it to do, or else you’ll be wondering why you didn’t get into any of the college programs you’ve been working for years toward.

I wish I could leave less than 1 star. This company is ridiculously scammy and money-​hungry.
I paid for a digital transcript a long time ago. I went back to view my transcript, and it turns out the link they send you expires after 30 days. Okay — my bad. So I go to pay for it again and this time, thinking I am a little wiser, save my transcript to my computer so I can access it whenever I need to. Well what do you know — the actual FILE that I saved to my personal computer also has an expiration date! They only mention an expiration date of the link, so anybody would think that saving the file to their computer would help them avoid any trouble.
I’m planning to dispute this charge with my credit card.
Avoid at all costs if you can.

Just ordered a transcript. Emailed arrived with download file. Opened file.
The contents of the PDF were not my transcript, but some grading standard dated Summer of 1999. I began attending my school in 2010. What the hell?
What aggravates me more is that this company was RECOMMENDED by my school. On their front page. And yet they are entirely useless.
I can’t believe this just happened.
I got charged $ 4 for irrelevant information.

Student Clearinghouse is absolute GARBAGE!!! I never received my transcript… so, like anybody else, i called the company. Couldn’t reach anybody after pressing numerous extensions so i e-​mailed them at the e-​mail address given over the voice-​mail. Never got a response back, so i called them again and FINALLY got to talk to a live person. Alisha (if that’s how you spell her name) was so shamefully rude to me, i was disgusted. She said there’s nothing she could do but for me to call the college at the phone # she provided. The number went strait to a prison (YOU CAN’T MAKE THIS STUFF UP, i’m now laughing at this point). With no other way to get an official transcript from my college… Unilocal friends: WHAT THE HELL DO I DO NOW???

I recently needed my college transcripts for a job. My college told me that they are now using this company, and I have to get a transcript from their online services. I was SCARED after reading these horrible reviews, but had no choice because I can no longer get them through my college.
After placing my order and receiving a confirmation, I called them to make sure they saw me in the system. I did this because of Susan’s problem (below). They said yes, and that my order would then be sent to my school. From there, the school sends it to my employer. Do u know, in 3 days I found out my employer got my transcripts?! I couldn’t believe it! They came from the east coast– and from past experiences my old college is SLOW AS HEY-​ELL when it comes to things like this.
So…I dunno if it was my school that responded so fast, or National St. Clearinghouse but I didn’t have any problems w/​this company-​at least this time around.