Hour Eyes

Be very careful when you select this store. I purchased frames & glasses, waited three weeks for delivery. When I picked them up, they sold me the old store display frames. When I commented about the beat up pair I was purchasing for $ 350, they said they would order new ones to replace them. I wore the glasses for 3 weeks waiting on the replacements, no call back so I called to check. I also had them check my new lens which they had a problem finding me in the system because they misspelled my last name. I had asked them to correct the spelling on the first night because I didn’t want a problem with insurance denying. They reviewed the notes to discover a big error in the left lens. They said they forgot to check it and it was completely wrong. I was also told that they couldn’t get the same frames to replace the beat up pair, they were sorry for not calling but they had been busy and I could select another frame. I was very patience with the nice manager and told her that I didn’t trust their store anymore and would like a full refund. She was very professional, polite and apologized for the problem. I suggested additional training for the team member that had assisted me and remind them to be more aware of attention to details. She said they definitely would do that. So, if you go… just double check everything you order before you leave the store and then be careful after you pick up your glasses. The store was a convenient place for me to shop because I work across the street, but now I have to start all over again which is inconvenient for me.

I’ve been to this location three times and always received excellent eye exams. The exam has always been very thorough and unhurried.
It is the retail staff that is frequently less than stellar. At my most recent appointment, I left when one of the staffers was telling someone else that the glasses are overpriced. If the staff doesn’t think people should buy the glasses at Hour Eyes, I’m going to take that as a hint. I will return for my annual eye exam though.

I went into this store to get an eye exam and glasses. Easy, right? I guess not. The staff was incredibly rude and not helpful at ALL– except the manager. She was very polite and helped me pick out my frames.
So, I get my prescription and the doctor tells me they can cut them today. Well, No, guess not– ALL of the technicians who can cut the lenses are off on Thursdays! I asked the girl at the front to call other stores, which she does after 10 minutes– nope, nobody is available.
Finally, they find someone to cut my glasses, and apparently it was very interesting because they all stood in the back and laughed. Whatever, I just want to see! I get my glasses, pay my $ 110, and go home. I examine them in my car in front of my house, and they are already broken– there is a crack in one of the lenses.
I call back, and as I tell them that the lenses are already cracking, the girl on the phone LAUGHED. Yes, she laughed.

I’ve used this Hour Eyes when they were in Reston Town Center and by the Herndon Clock Tower. They recently moved to this new address. They have always been pleasant. They’ve always helped me find the best deal, not the most expensive deal.
I recently had a «work emergency» where I broke my glasses. They quickly replaced my frames at a very reasonable price. They replaced another frame, under warranty, a while ago.
I will continue to go to this Hour Eyes as long as I’m in the area.