Haines Paving Co Inc

We had Haines resurface our driveway in early 2015. Price was pretty good and quality was average. But, their timeliness and communication are terrible. Despite good weather almost every day after contracting it was done weeks late after several follow up calls. When we did talk to them they blamed the weather. Shortly after completing we asked for some follow up work to connect to a new patio «whenever they could fit it in» as we understood it was a small job. After months of calls and e-​mails we still have not received even a courtesy response. Our neighbor who used them at the same time and required more serious corrective work also never received a response. I would look elsewhere.

re-​did my driveway a few years ago and were SUPERB

I can’t speak to the quality of their work, but I can speak to their responsiveness. I requested an estimate and received an email from them asking for details. After attempting to follow up with them a couple of times, they completely ignored me, and after a month, I still never received an estimate. If a company can’t even respond before they’ve earned your business, I can’t imagine what it would be like trying to get in touch with them after signing a contract!

Had great expectations here. Wanted our driveway replaced/​repailred after almost 20 years. Had prompt response from Heidi Haines who came out promptly and developed their bid. Took several call backs to get the results and they were comparable to other bidders. We decided to go with Haines because of their high BBB rating. We agreed on the contract but after sending a deposit, our inquireries via email to Heidi were virtually ignored. We got no response about scheduling. In despiration, I tried to write an email to Mr. Haines, the owner expressing my dissatisfaction and frustration. I heard back from Heidi who said perhaps they should return the deposit since I seemed dissatisfied. I agreed. Deposit received. End of story with Haines. We had Falls Church Paving do a professional and timely job. Very satisfied and strongly recommeneded. I’m not sure what’s happened at Haines but customer service was sorely lacking. We felt if we couldn’t get a response to something as simple as scheduling a date to do the work, we would NEVER get a response if we had a problem after the job was competed. I’m still dismayed by the poor quality of customer service. As I said, we had great expectations. Buyer beware.