Crest Cleaners

Great Service! Pick up and delivery is so convenient!

Joseph is excellent! Everyone always asks ’ do you smile ALL the time’? and he keeps on smiling. it’s all good.

Pleasure to work with the team there. Easy in and out and the job is always done well. Very friendly and helpful team.

If you’re not a baller don’t go to this cleaners prices are ridiculous. I went in to get a price for a jacket to be dry clean came out feeling discriminated on. I ask to speak to the manager waited for 15 min no one came to see what the problem was now that’s great service huh? Any way when to another cleaners that have respect for there customers.

Very easy to drop off and very easy to pick up. Clean, pressed and no starch and open on Sunday’s! I will definitely return!

Despite the reviews I decided to give it a shot. Not only are the reviews correct I will add the following:
They were unable to get out very easy stains around the collar that other dry cleaners are able to remove.
I gave them a sweater that was in perfect condition and they returned it to me with bleach stains and included a note saying we were unable to get the stains out. There were no stains. So of course they were able to remove things that weren’t there. They were, however, able to make stains where there weren’t any. I’ll Drive a longer distance for better service than this.

I signed up for home delivery but did not use the service often enough I guess because i would receive phone calls from the driver on a regular basis. He told me his bosses asked him to make these calls. They were very annoying. The service was supposed to be easy for me and for them, just hang my clothes in their bag on the door on specific days and it would be picked up and delivered back to me on their next regular delivery day. I finally got so tired of the phone calls that I cancelled my service with them.

Check in with Unilocal when you get here and get a $ 5 coupon through Unilocal that you won’t be able to use at Crest. What’s wrong with this picture!!! No one at Crest ever seen or heard of Unilocal coupon before. Hmmm.

Do not waste your time or money here! They are unprofessional and they do not do quality work. I originally began by having my shirts (many of them brand new) laundered and as a result, several of them shrank. Fortunately, Nordstrom provides excellent customer service and I was able to return those shirts.
After speaking to the manager, I agreed to have everything dry cleaned to avoid any future shrinkage… a costly decision. I would regularly pick my shirts up and there would be wrinkles or creases that required a redo. On my last visit, I brought two shirts back to be redone and the manager tried to insinuate that I had purposely folded the shirts to create the creases. How convenient and utterly ridiculous!
To spend the money they charge for dry cleaning and get shirts back with wrinkles/​creases is unacceptable.
Life is too short to subject yourself to the frustration you will endure dealing with Crest Cleansers!!!

Their cleaning is fine. Nothing fantastic about them and nothing horrible. And their home delivery srevcie makes it very convenient. However, their prices are BRUTAL! It’s just rediculous what they charge. Current prices (Jan 2014) are $ 2.95 for men’s dress shirts and $ 15.50 for a men’s two piece suit. Ouch. Just not worth the price.

I’ve been a Crest customer for 12 years, primarily at the Colonnade at Union Mill store (Clifton, VA). In Clifton I’ve always received fantastic customer service, to the point of being greeted by name every time I come in the store (with several changes in staff over the years).
I’ve only been going to the Herndon location for a few months now and I’m consistently amazed at the extreme lack of hospitality in the staff there. I’m never greeted when I walk in (I typically pick up/​drop off non-​peak times, so the only customer in the store). I almost feel like I’m causing a severe inconvenience to the staff every time I go. When I walked in today 5 different staff members looked up at me and didn’t say a word… again I was the only customer in the store.
At this point I’m willing to travel 30mins round trip to go to Clifton instead of the 10 it would take to go to Herndon. Terrible experience, at a dry cleaners of all places? Makes no sense.

Location is very convenient. Staff is prompt and attentive. Prices are a bit high.
They need to give out more coupons.

They are consistant (ly) awful.
Like the previous review states, «twice the fair price and ten times the attitude»
I will never go back, ever. I’d rather wear dirty clothes.
I grew up in Franklin Farm, my parents still live there. I even live close enough to use Crest. A couple times I was doing a favor for my parents and dropping some items off so I went ahead and dropped some of my dress shirts and pants off.
If you’ve been to another decent dry cleaner you will be blown away by the prices here.
My clothes were NOT ready on time and I was overcharged. I had an argument with one of the clerks on duty who told me he couldn’t change anything in the computer he was sure it was correct. I counted my pants and shirts and some quick math proved he was wrong. I told him I was prepared to leave without paying and he was welcome to call, he had my information. He then informed me he could change it, «no problem.» This is after a 5 minute heated discussion…
Simply awful.

Usually dependable service. Twice the fair price and ten times the attitude. Believe they are the only game in town. I.e. Charge 2.50 a shirt that should cost 1.25 to 1.50, certainly no more than $ 1.75. When they make a mistake, such as missing their promise time, etc., they still try to charge full rate for substandard service. Had 9 shirts dropped off an Hour and a half before the cutoff time. 15 minutes before the close, still not ready. I go back an hour later, they let me in and try to charge me $ 22.50. I said no and pointed out their guarantee. Their response — I have to pay because they cleaned them. Well next day or after hour service is not what I paid for. I refuse and it takes 3 levels managers to determine I only should pay for the 4 shirts that were ready on time. That tells you something that he first two layers of management or clueless when i. t comes to customer service. I reluctantly paid for a partially order. In by 11am out by 5 pm. False advertising, buyer beware.