Cox Residential Digital Solutions Store

I called them back and bullied them into resetting my contract with a fixed price. The price hasn’t gone up now for a few months, and the service has only gone out maybe once in the last 6 months… so overall a solid improvement. The internet speeds were also increased for free a while back, and with 100 MB down, I can’t really complain.

I hate this company. They are bullies spinning you around in circles and leaving you on hold for hours with no credits for over charging me. I feel so taken advantage of and its like there’s no help. How can we push them out and get FIOS? This can’t be real

I have been with Cox for a long time, and more happy then not. This little store always helped me in timely manner and with good customer care. No complaints!

I’ve had Cox in some capacity (phone/​internet/​cable) for the past 10 years and have always been relatively happy with them. The few issues I have had have over the years have been taken care of fairly quick and with only minor hassles.
I will actually drive out of my way to go to this particular store since they seem to only employ very helpful and friendly people. Today’s visit with Dennis to get a new box (my old one died yesterday) was no different. He was great and I was in and out in no time. He even programmed my new remote for me!

Be wary of Gerald Holland and Phillip. Both representatives have been unprofessional and unresponsive.

I can report nothing good about being force fed Cox Communications.
Initial TV installation, said it would be free… it wasn’t and I had to work to get the charge removed (1^st month).
Double charged my account my 2^nd month of service. Because it is under 10 days on my account I need to have my bank fax them (seriously who still faxes shit): proof of over charge (which is reflected on my account!), with my customer account and daytime telephone number. All of that, just so they can cut me a check and mail it to me!
Lucky me, because 10 days after the bill from the previous month is due… the next month is billed and they automatically debit the credit to your account!
The connection speeds suck and even more so because my old house had FIOS. Be thankful if you don’t have to deal with Cox and from my experience… COMCAST isn’t far behind them.
I miss FIOS!

Internet service is lousy, cox is most likely ‘throttling’ their service — meaning they regulate the speeds for their clients, at times not allowing them to achieve their true speed (which they paid for-​prob bc cox’s infrastructure is weak). why might I think this? I have had cox ‘high-​speed’ (ya right) internet for about 3 weeks. I have had to call twice for issues with my speed, and wouldnt you know it? The speed drastically improved for about a week following each time, meaning A. massive coincidence and I am just unlucky or B. something is being changed on their end allowing me to temporarily access the web at the speeds I am paying for, problem is it only lasts about a week. I was lured in with the lower prices but I never had these problems with fios or any other ISP.

There are better companies, but it’s difficult since Cox has such a monopoly in the area. I moved down here to the south recently and I’ve never dealt with such horrible customer service. I used to have Dish network and I loved it. I’m planning on discontinuing this service because it doesn’t even work half the time and is wayy overpriced for such old school technology. Even for DVR!

I’d have to say my experience with Cox is a heck of a lot better than Comcast when I lived near Philly. Cox does screw things up a lot but then they fix it… so I’d have to say they are okay as far as cable companies go. I absolutely LOATHE Comcast.

I’m such a freakin’ glutton for punishment…
Well, the cable rep came out and switched boxes– everything works fine now. I decided to add an additional box in another room, so he left the box… no remote. Guess I gotta drive out to Kingstowne and pick that up.
I meant to add a star, but my trip to them is worth subtracting one. Same ol’, same ol’.

Having worked 5 years in this industry I know a thing or two about how fiber systems work.
I think this place gets a bad rap. Ive had a ton of different cable providers and satellite at one point and Cox in N VA is by far the most superior. I know plenty of people have had problems but thats the nature of this industry INCLUDING FIOS, Satellite ANY cell phone provider etc. Technology is not perfect and a good chunk of the people your going to deal with are underpaid and as a result underqualified… otherwise you would be paying an arm and a leg to talk to a computer scientist in a call center who can pinpoint unusual problems without a hitch. Thats the reality of the situation and the industry
I would avoid FIOS and go with Cox mainly because Cox’s system is pretty sound. VZ is still expanding and building their fiber optic network. Until VZ reaches a point where they have completed construction I wouldn’t even consider their service, because thats where the vast majority of issues arise.

I’m updating you to three and a half stars because my transition to HDTV was as easy as possible.
I was in and out of the place in less than 5 minutes. Granted i got there right as they opened at 9am on a saturday. But i guess thats when to go! Everyone was so nice and helpful! It was way better than the cranky computer voice!
The early bird does truly catch the worm :)

Cox High Speed Internet is a great gift from god. The service is really fast and reliable. The tech support is also smart and really helpful.
When I read Unilocal about Cox last month, I had chosen Verizon over Cox at that time. The result were that I waited Verizon two weeks for nothing with two canceled appointments. I took my days off and stayed at home for the whole days; those really pissed me off.
Finally I tried Cox. My Internet connection was set in the next day. I really happy with Cox right now.

Digital Voice Telephone service was down for five days. Without internet for four days. Was not even permitted to speak to a technician until 24 hrs after my initial call. My ticket was closed after three days without checking with me… the customer. As the guy on the Simpson’s would say…‘Worst customer service ever.”

Where’s the option for zero stars? QQ.
I’ve never experienced such terrible customer service in my life. I spoke to a grand total of TWO competent people out of eleven people. I kid you not. Both capables were in the tech support department. I had the displeasure of speaking with one apologetic helpless person in general information, one clueless apologetic person in billing, and seven rude and dismissive jerks in billing. Thank you, Matthew and Nancy (especially the latter for proving yourself capable of talking to another department on your own to resolve my problem instead of shuttling me back and forth to a new person).
Where do I begin? An excessively long automated phone tree. Hang ups, unmuted insulting to coworkers, mistransfers to wrong departments, general lack of knowledge. The highlight of my fury occurred when one fellow failed to mute his headset while saying, «Man, she’s got some attitude.» Yeah, jerkwad. You try and be Miss Mary-​effing-​Poppins after being talked in circles, hung up on twice, and told you’d have to visit a branch in person, only to be disproven by the next support operator.

Today’s word is: «sucktastic.»
I’ve more or less, after several years of being a homeowner, gotten accustomed to the four-​hour window approach to service calls. Maybe it’s the most cost effective means of reaching numerous residences on a given day, maybe not. Maybe it’s a subtle reminder from borderline monopolistic companies that we, the consumers, have little if any choice when it comes to things like phone service, data lines, and TV. Either way, I accept it as a fact of nature, like wasps nests in the eaves of my house, or pigeon shit on my car.
Cox Communications, however, has successfully lowered the customer service bar beyond the depths of my expectations.
I offer you a few cathartic highlights:
* My TV connection failed, repeatedly, and after repeated calls to their customer service line, I was told either that I would have to take time off work to wait for a technician to fix what was clearly Cox’ problem, or that there was a «known problem» about which Cox apparently felt no need to notify its customers.
* When I initially added said service, the technician who came to the house knocked out the internet connection, leaving me without thye high-​speed internet connection that I routinely used for work. When I called to request a repair of the problem that they had, in fact, created, I was told that the soonest available service call time was a week later, and that once again, I would be required to take all or most of a work day to wait for the technician. My suggestion that I be refunded part of my bill for that month, given that they had effectively denied me part of the service I was paying for, fell on indifferent ears.
* When my optimistically purchased HBO On Demand service all but stopped working, I was told, after seven different attempts to talk to an actual customer service representative without waiting for twenty minutes, that the problem was «something on Cox’ end,» but that they would send a technician to the house (for whom I would have to wait several hours) nonetheless. When I asked what good that would do, the rep’s response, without a trace of irony, was «well, it will make you feel better.»
Since this sorry sequence of events, I replaced my cable service with DirecTV…