Apptix

Migration of Apptix email to Go Daddy. Great on Go Daddy side and terrible on Apptix side. Have been a long term customer of Apptix, approx a decade. Support has always been inconsistent over the years but I took the «devil you know» approach. All good with Go Daddy but continued to get billed by Apptix for things I thought had been terminated. Extremely dissatisfied with Apptix. Very disappointed that after all these years, I now have a permanent negative regard for the company. Sad but true.

ZERO… The Absolute Worst!!!
1. Slow delivery of emails… my mirror email account gets emails minutes before they hit Mailstreet/​Apptix.
2. Bad customer service… if you are patient enough to wait for someone to answer the call, that is. All they do is pass the buck anyway. Bad attitude too…
3. Bad security. I often get return messages for spam emails that fail to deliver… WTF?
4. Slimy billing practice. BS Twenty-​plus-​dollar fees like premium support. Such a joke especially when support is virtually non-​existent!
5. many other choices out there so why take the abuse??? Apptix is going DOWN!
6. frequent service outages.
7. they just don’t care about service quality, customer service and customer retention. It doesn’t look like they are going to do anything to improve… so why should anyone bang their head just trying to get a little assistance with an abusive tech support staff (who’s probably that way because they know they work for a crappy company that do not treat them well.) on the phone when things go wrong…
8. The outward imagine of a company is the manifestation of the company’s culture. Judging from the many encounters I’ve had with the staff of this company, they are devoid of measurable culture (comparable to an unrefined tribe of organism living under a rock) and their employees’ psyche of discontent.
…STEER CLEAR !

I would like to echo some of the comments of others, such as tripling the price for «mandatory premium service» — service I just spent 25 minutes on hold with to get no remedy, an only moderate record of reliable service (emails frequently disappear into the ether), and so on. I finally got around to finding a better service (Rackspace in my case) and canceled my service. The last straw was that Apptix used to have a policy in which when you canceled your monthly auto-​renewed subscription within 3 days of the charge, you were due a full refund. I called to confirm this policy still exists and was told it did. I canceled the service and voila: No refund. I called today and 25 minutes later was told that their policy is absolutely no refunds ever.
This is definitely a company that does NOT want your business and they will work hard to prove it to you and in many ways. Save yourself the heartache and frustration I experienced, save yourself money, and get better service… just about anywhere else. I feel bad for the customer support and other front-​line personnel that work for this company. I would be ashamed to work there and would go home every night feeling bad about what I’m doing.

Please no! I have been dealing with Apptix tech support as part of my Job and they are nothing short of TERRIBLE. Constant problems. Constant excuses. We are leaving them after over a year of us dealing with their crap. So long and thanks for all the grey hair.

If email is even slightly important to your organization, you should look elsewhere for hosted Exchange services. Several years ago, this company was pretty good in terms of providing a stable email platform. In 2013 that has changed, and both the stability/​reliability and customer support are terrible. When you have a problem, expect wait times in excess of 30 minutes.
My company has been experiencing intermittent stability problems where SMTP email messages sent through the Apptix platform are rejected because the platform is busy/​overloaded. Our email clients (Outlook) routinely loose connections, and emails sent to us by customers are occasionally bounced back to the sender, or delivery to us is occasionally delayed by up to 24 hours. After opening multiple cases with their Customer Support team, I have never been contacted with either an update, resolution, or plan. Escalating a support ticket to a supervisor in my experience has been a complete waste of time. After a multitude of outages, failures, email delays, etc, the supervisor (James Bell) was only willing to provide a 10% discount on our next monthly invoice, and had no resolution for any of our issues.

If I could give 0 stars, I would. Email service is unreliable and frequently goes down for hours or days without any indication of progress on getting it back up for customers. Take your business elsewhere.

Wow. They were great when they were mailstreet. Bought out by Apptix and the rates go up, and the wait times for tech support are a joke. 45 minutes on a good day, more than an hour is normal. I used to be able to get a knowledgeable tech in 5 minutes. Not any more, and the ones I can reach can’t solve diddly. I can’t wait to leave.

–5 *****
i have over 8 years of IT related experience and about 5 with email/​exchange.
Their service is supposed to be 100% but its not even close to 90%. now think if a condom only worked 90% of the time, well this is apptix.
Email gets delayed or just does not work. They check and nothing, then they come back, it was a capacity issue, then the storage was not enabled, etc. always a bunch of horse crap with them. Management does not care, all they do is pass the buck.
we had them when they were mailstreet and they were awesome, now after the acquisition its been hell and a failing ever since. cant wait until the contract is over to leave.
If you want to have issues, go with them.
#apptix #epicfail

If I could give Apptix a –5 stars I would. This is the worst company in the world for hosted solutions. We have SharePoint, Exchange, and Office Communicator with them and we are moving all our services away from them. Save yourself the headache and find some one, anyone, besides Apptix.
Here is a brief list of problems that we have:
1. No communication from Apptix as far as outages, maintenance, or anything, besides if they have a new product or they are raising their rates
2. Exchange, SharePoint and OCS CONSTANTLY lose connection and/​or stop functioning all together
3. There tech support is crap, plain and simple. There tier 1 is a joke. Tier 2 is not much better.
4. I actually called their «VIP» support number during one of their awesome days when we were losing our services constantly throughout the day and the damn line was busy. Remember the scene in «Die Hard with a Vengeance» when half the city called 911 at one time? Their service is so terrible, that is exactly what happened.
I can go on and on with this but I have better things to do. Apptix is not worth it. Find someone else. You will thank me.

Service works most of the time, but then you will have 1 or 2 hour outages where you can’t send or receive email. No explanation from them. We don’t even bother calling support anymore because the customer support wait times are so long we just hope the service comes back online. The web management console is outdated and broken a lot (i.e., can’t delete administrators, can search). The online help may be one of the worst I have ever seen, seriously put an real indexing engine on your help documents so your search in help actually returns some results.
In the process of searching for a new provider.
Jay

What a shame. Used to be agreat company years ago. They had great technical people and world class support. Then they acquired some businesses and turned into a nightmare. Michelle Shea, the accounting director is a horror, an absolute disaster to deal with. As the other comments confirm, they double bill and bill for services you canceled — but didn’t remove from your «inventory» of available services. They took me for close to $ 1,000 this way. I used them for voice and data, dropping the voice after my first run-​in with Michelle. She claimed my company owed her $ 700 when they had billed up $ 1000 for services not in use.
Steer clear. They’re awful to do business with. I switched to Micosoft. I was paying Apptix $ 50 per month, now I pay $ 8. And it’s easier to use. Took me all of an hour to change. Send me a message and I’ll tell you how to switch.

Since 2009, my email host account has cost about $ 13 per month and the company increased rates by almost 3x in mid-​2012 without informing customers. I did not receive a notification of this increase and the company was unable to show proof that they contacted me. When I asked for proof, they proceeded to explain the announcement was buried on one of their website pages.
When I asked to speak to the billing department, the billing dept. filtered my call and «instant messaged» the general customer service rep on the phone withe me, and told him that they can’t help me. They told him to tell me, «sorry no can do». I felt sorry for this guy because he sounded like a nice person who was merely «the messenger» and the messenger always gets shot. Is this how the company operates? Getting underllings to do their dirty work?
Apptix claims that it is charging an additional $ 20 to customers for mandatory «premium» support, yet when I asked to received support and speak to the billing department, they hid behind their desks and did me the dishonor of not even taking my call. Premium support indeed. Glad to see my $ 20 per month is hard at work.
I have been travelling a lot, I failed to notice this rate increase on my Visa until now while doing my year-​end accounting. That is my fault; however, i had no reason to think my rates would be any different than they had previously been. I asked the company to meet me half way and refund half that amount as a show of good faith. Clearly the communication of this announcement was botched and poorly executed. I checked online and there are several billing issue complaints with the Better Business Bureau. My situation is not isolated and Apptix feigns innocence.
I have always enjoyed Apptix’s services but this recent stunt has prompted me to leave them for a new provider. Thank you to the other posters who provide suggestions. Doing a quick google search I also found additional providers: Rackspace, GoDaddy, Office 365, USA Net, InSynq, Navisite. if anyone has anything to share about them — good, bad or otherwise, please feel free to email me directly.
Interestingly, Apptix said that «we conducted industry research and learned that our rates are well below the industry standard and therefore we brought our pricing in line with other providers.» A quick search online shows that other small business providers charges less than half… so that’s not true.
Apptix, you really let me down. After several years of a wonderful relationship, you screwed over a loyal customer for greed and profit. It takes years to build a reputation and minutes to destroy it. You did that with me today and have gone from hero to zero in my books.

This review concerns Apptix ‘Hosted Business Voice.’ I do not use SharePoint or any other services. I found out about Apptix through an old friend who is a respected technologist. He raved about how easy it was to set-​up with Apptix, and praised their support team. My firm transitioned to Apptix Voice about 6-​month ago. There were a few bumps, mostly related to my insistence on using ‘bleeding edge’ phones that were not part of their standard lineup. Apptix’s team stood with us. I eliminated a star because I wish we had received clearer guidance during the transition from our old POTS system. This said, Apptix Voice customized our PBX to encourage intra-​office collaboration, made suggestions which resulted in greater productivity, and helped get us back up and running after Hurricane Sandy. I highly recommend!

There was a period of time from 2009 – 2010 when we received excellent service from Mailstreet/​Apptix at a reasonable price. However, over the past 2-​years service has continually deteriorated, there have been several outages, and they have eliminated chat customer support (now you have to call and wait on hold forever instead of handling simple requests by chat, which used to work very well), and they have added outrageous monthly service fees.
The final straw came a few months ago when they increased rates dramatically WITHOUT TELLING CUSTOMERS (for my company the monthly bill nearly doubled!). They claim there was an email telling customers to review their website for new rates, but they could not provide any proof we were advised of the new rates. Even though they could not prove we were notified of a major rate changed they outright refused to offer any credit/​adjustment for a customer that has paid them for 4+ years, and they refused to offer any alternate pricing solutions. The billing representative boldly said «if we give you a credit, you will just take the refund and then cancel your service anyway, so why should we give you a credit?».
I moved our company to Office 365 which provides better service at a far lower cost.

The technical details of the service were moderately good, however weekends were sometimes dicy. The business side is a mess. They charged me extra to get to the same level of storage others were offering as part of their basic package and after a year, quadrupled my rate. When I tried to cancel they dragged their feet and charged me for 3 more months of service that they never provided.
Two stars is a generous rating.

Stay away from this company.
We had service with them, however after a few random outage issues and a new $ 20 monthly maintenance fee we switched to another service.
However, after we switched they refunded to offer a pro-​rated refund for the rest of the year we prepaid.
Look at Office 365 if you need hosted exchange.

Quick Update 2÷15÷13. Got an email from Apptix this am informing me they are charging $ 25/​mo. additonal fee. That’s $ 300/​yr. and HUGE increase. Shopping for their replacement now and I think I found one already!
I just downgraded them to one star b/​c they recently changed their terms and conditions to include a FIFTY DOLLAR (!!!) «administrative» for:
suspension of service
insufficient funds
two consecutive months delinquency
Oh, and just so you know upfront, their invoices, which they refuse mail you, are due «upon receipt.» So I guess that means if you are 33 days past the invoice they emailed you but got lost in your inbox, you get to pay them a $ 50 fee!
This is probably one of the best ways I can think of to lose customers, including the ones reading this right now who will never use Apptix (aka «Mail Street»)

I can’t take it anymore. They keep double charging me. I’m switching to Rackspace this week then I’m going to try to get the money back from Apptix. I know I“m going to get charged (probably double) long after I leave because they are idiots, but it is a step in the right direction. I’ll also be saving almost $ 20/​month by switching.