Maxx Nails & Spa

We just had mani/​pedis and it was a GREAT experience! Thank you, Sienna and Helena for a great job!

Never again. Had a bad customer service experience here over the summer and only came back today because my usual nail salon was closed for remodeling and needed a gel mani! First of all — I am sorry but the young lady doing my nails had NO idea what she was doing, she painted my nails and THEN filed again — I have had a few gel manis in my lifetime to know the process. I will spare you the details — but I left with a bleeding, throbbing finger because she decided to literally cut INTO my finger for no reason to cut a nail I am guessing which now is a huge cut in my (used to be) perfectly shaped nail. Also, a jacked up manicure that isn’t even down to my cuticles — a MESS. A total waste of $ 25.

The spa pedi is way worth the extra few bucks so if you’re not in a rush, be sure to go with that. I have only gone to Kayla for my mani/​pedi needs — she’s awesome! But it looks like everyone seems to do a good job. The facility is clean, comfortable, and the staff is friendly. Prices are competitive and I feel like I definitely get a great value here. Check it out.

Once I got here I asked if there was a waiting period. The answer I got was «no, just pick your nail polish and we’ll sit you right away.» Well the right away took 15 mins before someone came to get my pedicure started. Even during the pedicure — I realized that they do not do as long a foot massage as other places do and I wasn’t a fan of the final pedicure either — definitely not among my top 10 pedi experience! Oh and they were very busy so once my pedi was done — there was a rush to get me out so that they could sit the next client and so I didn’t even walk out with a dry pedicure!

I think its hard to find a place that will do a decent mani/​pedi that also doesn’t cost an arm and a leg. Maxx Nails has been that place for me since moving to Richmond. It has gotten increasingly more popular in the past few years, so I almost always have to wait a little bit, but its usually relatively quick. They have a wide selection of colors to choose from. Their pedicure chairs are amazing. I do with the pedicures came with a bit more of a massage. I have upgraded to the Spa Pedicure a few times thinking I might get more massage but it doesn’t really seem to. I would honestly pay extra to add more leg massage. They should consider that for an add on option!

I went to Maxx during my lunch break at noon. It’s usually not an issue because they have a lot of people working but today everyone had the same idea as me… Not to mention I came in a group of 4 ladies.
We waited probably 5 – 10 minutes before being seated for a pedicure and then another 10 before 3 out of the 4 of us had started our pedicures. One of the techs was folding towels for another 10 minutes until what appeared to be the owner told her to start our 4^th’s pedicure. We were there for an hour, after all that so a little longer lunch break than typical.
I do like going to Maxx though because all the ladies are so friendly and chatty with you and make you feel welcome. I got a great relaxing spa pedicure for $ 35 — though I’m not sure I was getting much more than the regular one which costs $ 25. Where does the additional $ 10 go? But hey, I like to splurge when it comes to my pampering! Don’t you?

I had never been here before but I came with some girls from work in desperate need of a pedicure! The nail technicians were amazing and did an excellent job and the massage on my legs was amazing and only an extra $ 10! They wore gloves which made me feel safe and they even cleaned the bowl in front of me ! Ihighly recommend this place!

Love maxx nails, I go there religiously for eyebrow waxes and gel pedicures. My favorite is Kayla, she takes such good care of me. She provides the best massage and pays special attention to my eyebrows. Respects that’s im not super chatty but knows that I will always come see her. Clean and close, enjoyable!

Best mani and pedis around. I used to drive from Chesterfield to get my nails done. Later I moved to Fredericksburg and can’t find a quality nail salon, so I’m still driving to come to Maxx Nails.
I always get compliments on how natural my nails look and they last 3 – 4 weeks.
The salon is quiet, no kids running around and no tvs. The massage pedi chairs are comfortable and very new.
They provide quality service and the appropriate amount of time without rushing.

Ive been a frequent client at this salon getting my nails done every 2 weeks. Last week, i tried something new. Gel nail polish. It was sold to me with the promise of lasting longer and being chip proof. The girl does my nails, and the color is looking like its almost empty. She takes it in the back and comes back out to finish my nails. So, I left excited that the polish would last longer and be more secure since I was on the way out of town. However, the next day. One finger chipped, so naturally i was pretty upset. I go back to the salon, explain what happened, and the girl tells me that it shouldn’t have happened. Repaints the nail with what looks like the same half empty bottle… And sends me on my way… thank god She didn’t charge me because 2 days later it did it again,. Dame finger… All i can think about is her possibly putting something in the bottle to thin it out and make it last. But I cant say for sure thats what caused it to chip. I can just say i Wow, thats crazy, runs in the family I guess lol. What kinds of things do you draw?. I like to draw people, with charcoal. I have a bunch of things I’ve drawn in a book. I will scan some of it so you can see it later on.
want to try anymore gel polish!

I go here to have my eyebrows waxed and while the final product is usually very good, the process is enough to have me questioning my return with every visit. I only return because it’s half the price of my salon and it’s hard to beat that deal. However, each and every time I go, the technician takes the opportunity to actually insult me and tell me how she can «fix» the problems with my looks with a service they offer. I understand she is just trying to upsell services, but it’s not a good maneuver to hurt the feelings of a client by pointing multiple flaws while you perform the service she is paying for — even after the client and repeatedly and politely declined additional work. Additionally, I have had technicians who were very sloppy and got wax in my hair and in my eyelashes during the process — and they do not clean it up. I had to take an alcohol based cleanser to disintegrate the wax in my lashes and hair when I got home. I don’t know about their other services, honestly I would never try them because their customer service and manner is so awful I would not give them the opportunity.

New to Richmond and looking for a nice clean place for a mani/​pedicures. Would not return to Maxx Nails. The salon looked clean, but I was disgusted with the instruments used. Their brochure states «Strict sanitation standards». That is total BS. Pulling a plastic pencil box out of your station and using it on my feet and then on my hands does not qualify under any standards as sanitary. I got a good look inside the box when she was doing my manicure. The callus razor was rusted, the nail clippers were dirty and the cuticle nippers were likewise rusted. The pencil box had manicure dust and other debris in it as well. The girl seemed bored, the massage was weak and she didn’t do a great job. Save yourself the likely infection you will get with such lax sanitation standards and go somewhere else. My search continues.

Has always been my go-​to salon but I’m starting to look around. Seems to have been a massive staff change recently, never a good sign. Brand new pedicure chairs, nice. Still, good work and reasonable prices.

I’m new to RVA and have been looking for my go to place for pedicures. This place is clean and nice enough, but my manicure chipped in two days. Two weeks in, the pedicure is still holding strong. I had a bikini wax and it was embarrassing. They have you go into a room, strip down, and they don’t cover you up at all, so you’re, uh, butt naked and sporting full frontal. A bit unnerving if you have any modesty whatsoever. Even a small towel to cover up during the wax would be a huge improvement. So, I’m still in search of my place.

Big fan! Def go for the upgraded Pedicure. I always ask or make an appointment with Daisy. She is awesome! Takes time and it meticulous with my nails. Experiences with nail salons always depends on the service you get. Daisy is my go to. Affordable and my regular manicure stays on for over a week.

PHENOMENAL! Get the upgraded pedicure with massage, hot rocks, hot towel wraps… TO DIE FOR!!! All for $ 35!!! LOVE, LOVE, LOVE this place!!!

Clean nail place and easy to get an appt if you go during non-​peak hours (like daytime when people are at work). Usually go to get a pedi there, and they always do a great job and make my feel feel awesome!

After hearing good things about this salon and reading another review about the eyebrow waxing being fantastic, I thought I’d try it out.
I normally have a little redness with eyebrow waxing, but nothing like this. The technician that helped me was very quick to get me out of the room and she didn’t even hand me a mirror to look once she was done.
When I walked outside, I realized that the soreness around my eyebrows was much more than I’ve ever felt before. I checked them when I got in the car and sure enough, I was bleeding and you could see where little pieces of skin had been pulled.
Needless to say, I will not be returning.

I normally come to Maxx Nails to get my eyebrows waxed and they are fantastic. My mother and sister are regulars. Today my sister and I came in to get pedi and Shellac (uv manicure). The shellac manicure is a manicure that does not damage your nails and lasts up to 2 weeks! The woman doing my pedi/​Shellac mani was completely «going through the motions» she wasn’t even paying attention while filing my nails, i had to tell her 3x to cut my nails down shorter, and she did such a sloppy job. It was so frustrating. I left the salon less than satisfied… for paying so much to have a 2 week manicure it was not acceptable at all. If I come back I would request a different nail technician. Also, my sister was treated horribly by one of the technicians. Very rude and lazy. Probably will not be returning to this salon.

As a licensed nail technician myself, this is one of the very few non-​standard nail salons that I would recommend to my friends. They are very popular so make an appointment.