Judd Matt,OD

Unfortunately I have to be honest here. Dr Judd is a wonderful eye doctor. He is a nice guy and he is very thorough. He explains things so they are easy to understand. However, his office staff needs to get it together. They are severely lacking in customer service skills and, at times, in common sense. For example: I get a text message in the middle of my work day asking me to call them and confirm my appointment for tomorrow morning. This means I have to interrupt my very busy work day to call and say I will be there. Every other doctor’s office calls me to confirm and leaves a voicemail to say if I need to reschedule to call them back, otherwise they will see me at my scheduled appointment time. This way I do not have to stop what I am doing and call and waste my time. I value my time a lot, as I am very busy. To top it off, when I called, the person who answered the phone sounded like she had just woken up and I couldn’t understand anything she was saying! I could not even hear her name! There have been several little instances like this in the past, some more severe than others. My point: Customer service has always been very important to me anywhere I go, so I would love to see an improvement here. Otherwise I may be looking for someone different in the future. Sorry Dr Judd, but your staff completes the experience in your office. It needs to be a good experience all around.

We took our son to Dr. Judd for an exam. We were told the best route to go was Vision Shaping Treatment (VST), which consists of wearing special contacts at night to help correct vision and allows the patient to go without contacts or glasses the next day. Even though this cost well over $ 1,000 we thought this was a great solution so our son would not have to wear glasses everyday.
At first, the VST was wonderful and we were happy with the results. The contacts, however, are hard and break easily. After breaking a few ($ 125 to replace each time), Dr. Judd recommended a different material that would be less brittle. My son starting having severe eye irritation. When we finally were able to see Dr. Judd (a whole other story), he was not helpful and referred us to our Pediatrician. The Pediatrician told us it was an irritant (contact) causing the issue.
This continued for months with little help offered from Judd. When we would call his office we would be told he was busy and could not talk. When my son’s eye was so bad that he could not go to school my wife wanted Judd to see his eye in this state so he could better diagnose the condition. When she stopped by the office she was told Judd was too busy to step out and see him. My wife offered to wait and they refused her and my son. What kind of a «Doctor» does that? Other than telling us to try a few different contact solutions and «give a few weeks» we were left on our own.
Finally, we asked if we could go back to the original contact. Even though it was brittle, at least it worked without severe irritation. We were told he would try a different material for the contact. Well, if it was not the contact initially (only offered different contact solutions) why was this the magic fix this time. We were told the new contacts would be red and would arrive shortly. When the contacts arrived they were green (not red) and one was much smaller than the other. My son tried to put them in but the smaller one was «floating» around and did not seem right. We immediately called the office only to be told that Judd was too busy (again) to see us. When we questioned if we got the wrong contact we were told no and to keep trying it for a few weeks (how dare we ask if they made a mistake!?). Why would a «Doctor» not agree to see us and verify if there was a mistake made? My wife repeatedly asked to come in and was declined by the office help each time (keep in mind that Judd was always too busy to even return a call… always). The only advice we got was too keep trying for few weeks and see how it goes.
We finally had enough and asked that if we could not see Judd we were going to have to look for a new Doctor because it was not fair to our son. They again declined to put Judd on the phone. My wife said that we would not be back if Judd would not respond. We got a voicemail later in the day from the office (not from Judd) stating that Judd was «releasing» us from his care. Funny how he «released» us after he was fired!
Also, to add insult to injury, my son’s school performed the annual eye exams last week. His prescription glasses he has been wearing from Judd evidently were not correct either. HE FAILED HIS EYE EXAM WHILE WEARING HIS GLASSES FROM THIS OFFICE!!!
Bottom line here. This «Doctor» was only interested in selling us a very expensive «solution» and moving on. Once he had his money he would not agree to take calls or even see us on occasion. He definitely did not show compassion or empathy to an 11 year old in serious pain, or worry about his well-​being on several occasions. If he did he would not have consistently deferred to his office help to pass along the «try it for a few weeks» diagnosis.
Stay away from this office and these disingenuous/​insincere people. Once they get your money you are only an inconvenience to them. Period.