Visionworks Doctors of Optometry

I had an appointment for 11:30. After 45 minutes of waiting they told me it would be another 20 minutes before I could even get my preliminary tests. Only one other person was waiting. The absolute worst customer service. Don’t waste your time with this amateur establishment.

While the staff seemed kind and well intentioned, I question that a doctor actually works at this office. When I left an hour and fifteen minutes after I arrived for my scheduled appointment I still had not seen the doctor. Granted I had my contacts out for the exam, but something tells me he/​she/​it was never in the same room as me. ¹⁰⁄₁₀ would not recommend.

Before you go here don’t, also you should Google them and find out about this co. as a whole. They will overcharge you and offer you fake discount card. Apparently they charge you and then subtract that amount and call it a discount, then if you try to use again they then tell you it’s a one time discount. Then they tell you they have to order and tell you they will call when comes in but guess what they don’t. Plus there’s more but don’t want to rant to much, so unless you like to be screwed without even being kissed find somewhere else.

There is bad customer service. There is horrific customer service. And then there is Visionworks customer service — a level so low that it deserves its own special name.
I went to the location in Hendersonville in mid December as it had been too long since I had gotten new glasses (I figure the longer I put off getting bifocals the longer I can pretend I still dont need them. Unfortunately at some point sliding my glasses down my nose to read didnt work as I was running out of nose.)
I met with the doctor and he was very nice. He gave me my new prescription for glasses and tried me out for contacts as well. I discussed my glasses options with the salesperson (when one is very blind frames have to be big enough to fit the lenses.) I paid a small fortune for two pair of glasses plus the 50 each for my lens and contact prescriptions and was told my glasses would be done in two weeks — but that it is usually quicker.
My family went on vacation a week later so I figured when we got back — almost three weeks after I had ordered, my glasses would be done.
I went by the store and was told they were not in yet, but they expected them soon. 5 more days passed and I received a phone call telling me my glasses would be delayed a bit (by this point it was mid January). I went by the store that Sunday to ask what the hold up was as it had been a long time. After waiting a while to be seen, one of the salespeople went searching in the back rooms for a while. Then when he returned, the salesperson came out and told the manager that he needed her to find out what was happening with my my glasses. She went into the back room and after spending more of my time, she came out and told me that my lenses were on backorder and my glasses would not be ready until the End of February.
I immediately asked for my money back only to be told that she could not refund the exam charge as I had received the exam. I was less than happy about that as I certainly had no plans to purchase anything from Visionworks again. As she was processing my refund I asked for my prescriptions. She gave me the glasses prescription but told me I would have to see the doctor again before she could give me my contact prescription. I then waited another 30 minutes to see the doctor, but by then it was 5:00. I had already spent an hour and a half in the store and had to leave. I stated that I wanted the refund for my contact prescription since they wouldnt give it to me, but she claimed ‘corporate policy’ and refused.
Rarely have I had the displeasure of meeting a confluence of ineptitude, poor corporate policy and terrible customer service as I did as Visionworks.