Firestone Tire & Auto Service Center

Dishonest shop. Go anywhere else. Misdiagnosed my car on purpose to charge me more money. Told me I was wrong about possible problems with the kia I took in only to learn I was right at the kia dealer after they did an unnecessary job. The car is not drivable. This isn’t part of the Firestone chain of shops. They want people to believe it is to get more business… Sounds like fraud to me!

EXTREMELY disappointing customer service. I was working with a firm timeline, and asked upfront if they could get it done-​they said yes, but did NOT deliver. Zero sense of urgency, even telling me they «might» get to my car the next day. One rep told me he was alone all day and had to answer phones, so he couldn’t get to my car. When he finally did, he told me there was actually nothing wrong with my car, when I had been told the previous day that my transmission was completely blown and it was unsafe to drive. The process was extremely drawn out on their part, when they knew I was paying daily out of pocket for a rental. Zero attempts to maintain a customer relationship, I had to call several times a day for any updates and to get anything done. They don’t even have a voicemail available to leave a message. When I was able to get in touch with someone, they acted like I was a thorn in their side and were very rude. Things only moved forward when my father called-​embarassing. Their excuse was that my warranty company was a «pain to deal with». When my car finally was done, I was charged a towing fee that I had NOT approved, and that could not be explained. I asked for it to be removed, and was literally ignored. The real kicker was that I was tossed my keys, walked across the lot to get my car, and it was on empty. Terrible experience, I will NOT be returning and advise others to steer clear.

Amazing service! Friendly Staff… I wouldn’t go anywhere else for tires. Prices were very reasonable and was able to get great quality tires!

Beware!!! This Firestone dealer does not accept coupons or special offers like a regular Firestone store. He sold us some really junky tires for over $ 100 each and they only lasted 17,000 miles!!! (and they were rotated and balanced every 5,000 miles with a front end alignment check every time also).