Wells Fargo Bank

Not happy with customer service. Closed account.

After more than 20 years being a Wells Fargo customer… checking and savings accounts, CDs, mortgage loans and line of credit, business accounts, …used a lot of their services, including domestic and international wire transfers. During the last 10 years or so, the personnel at the three branches I used (Anthem Center, Hampton Road and Bicentennial) have become less knowledgeable and much less willing to be helpful. In fact, what has prompted this review is yet another mistake and lack of good judgement. This one cost me time and money to fix not to mention the stress it created for me. The «banker’s lack of concern and treating me like I am an idiot was the proverbial LAST STRAW. No one at Wells Fargo will care that I am gone along with my accounts, but acquiring a customer to take my place isn’t cheap. It felt good to walk out of Wells Fargo today knowing I would never have to go there again.

Meh. Paul moved to a different branch so it’s just another Wells Fargo. One of the tellers is not real friendly but most of the ones are ok.

This bank is OK. They love paper. Their web site interface is a bit clunky and not too user friendly. It was definitely not designed by Apple.
Huge bank… and I’m not a huge company fan. I like boutique hotels, mom and pop restaurants, and the like. WHY? Service. I like service and WF tends to drop the ball here.