The UPS Store

I have had a box at this location for almost 5 years. I think they have the best customer service around. I am not a business owner, so I am not in there often but when I need assistance, they are spot on.
Today, Keith, got my packages all ready for me before I even got back to the counter with my package notice. Give that guy a raise.
Love them.

Friendly staff. You come in and out — FAST. My «go to» place for my business shipping needs.

I have used this locations on several occasions and have always had a good experience.

went to store 10÷28÷14 to mail package. needed tape to attach label. picked roll of
3M clear packaging tape with plastic holder from rack, attached label mailed package. then asked employee to check out the tape .I was charged $ 18.45 for the tape which sells for $ 4.00 to $ 5.00 at lowes. I asked employee to please check price because it was 3 to 4 times more expensive than it should be. He informed me if I didn’t like the price I could go somewhere else to buy tape. Since I had already used the tape, I paid and left. this morning I called to speak with the manager, but I called the store by Smitty’s on Eastern. The manager there told me his tape was $ 5.00 and to come in for a refund. He said they were having computer problems and apologized for the error. He soon called me back to let me know I had called the wrong store.
I then called the right store and was told by Kirk the manager that they did have their tape priced at $ 18.00 because he was small business, didn’t have purchasing power of Lowes, and needed to make a profit!
I suggested he start buying his tape at Lowe’s, price with a reasonable margin, and stop RIPPING off his customers. He suggested I go somewhere else to buy tape!
GUESS WHAT KIRK: I’ll be driving another ½ mile down Eastern and dealing with a UPS store (manager named Dave M.) by Smitty’s grocery. He actually appreciates the people that does business with him!

I had to drop off a 78 pound box. The one guy working wasn’t able to leave the store to help me get it out of my car but he did supply me with a dolly. I’m tough and I managed to get it into the store. He was happy to repackage it (didn’t make me wait around to do so) and I was on my way. Great service!

UPDATED: This place has improved. They are now more responsive and helpful. I appreciate that.
Not interested in helping you. I had a valuable shipment of art work refused by this place because it came by freight. They didn’t even call me. They are not responsive. They are not customer focused. There are better choices. If you need something valuable delivered don’t send it here

Had the store manager pack and ship a package for me, and even bought insurance at his suggestion. But when the package arrived damaged, the owner gave me the run around after days of haggling on the phone. Don’t use these guys if you care about your packages.

Don’t get me wrong, the store is neat, clean and new with a helpful staff… but the fact they DO NOT allow you to ship UPS with your own account is rediculous. I Have a business account with UPS and was not able to use it to ship at this location. The only option is to pay from their shipping account. I am happy to pay for copies, buy tape, boxes and other supplies but I am not happy I can’t use my own account. It is UPS, right?