The UPS Store

…have been a customer here for over three years… never a problem and always good service…

The lady working was not very helpful with a paper I needed notarized. It was my fault that I had signed it in advance (I didn’t realize it needed to be notarized), so I thought I could utilize their computer for $ 2 for 5 min to reprint the form. There was no option to print the form on the screen and she couldn’t be bothered to help. When I tried Control + P it printed only ½ of the page and suddenly I had less than 1 minute left. So, not only did I not get my form notarized, but I ended up paying for the 5 minutes AND the half printed paper. All the lady did was huff and puff, such a bother to help me reprint one form. Don’t waste your time here when there’s another UPS store in the 10 000 block of Eastern.
****I’m coming back to add that once I went home, printed another form and went elsewhere for notary services– I was told that the original form with my signature would’ve been OK– he would’ve just asked me to sign again next to the first signature. Wow, «Rikki», that would’ve been too much to offer, huh?

I send alot of things to my daughter with ups. So I go there alot. Just sent her a Easter basket. The customer service there was great! She boxed it up sent it and told me when it was going to be there. Good store.

This store is located in the Smiths grocery store area on the southeast corner of Silverado Ranch Road and Maryland Parkway. It is actually located just south of Smiths itsself.
Came in here today to use the notary service. Since its kind of tucked away there, it wasn’t busy at all and we were able to get assistance immediately. The guy who helped us today was friendly and helpful and guided us through the whole process of getting some important documents notarized.
Not sure about their shipping rates, but I was certainly pleased with my experience there today and will keep them in mind for the future.
4 stars.

Love this UPS store :) staff is very friendly & always helpful. Store is well kept & its never over crowded so the line/​wait is short. I’ll never go anywhere else!

I have used this store a few times and have always been taken care of. However, last week when I went to this store, I had to mail a textbook back and the associate had me start filling out a to and from label and I reminded her of the pre-​printed label (with the ship-​to address) that I was provided that I had mentioned earlier. She said «Oh, yeah!» and put it in the top left corner of my package. She then took the stick that I had filled only the «from» section of with my information and made it sound like she would just be throwing that away. Well it turns out 4 or 5 days later I get my package that I paid $ 4.57 to mail, to myself instead of to the business that I wanted to send it to because she put my label right in the middle. The to section was blank.
Of course I was irritated because #1 I paid to mail myself a package and #2 this package is now late. I went in and there was a girl infront of me with a similar situation, only she had a pre-​paid label, and didn’t print it out. So the girl reminded her of this and the customer seemed irritated but the girl working was pretty rude about it. That customer left.
She asked how she could help me and I stepped up to the counter and said «Hey this is similar to the situation she had but I’ve got my label». And she right away says «I don’t know how this is the same situation when that was a completely different situation. So don’t say that it’s the same thing when it’s not». I just looked at her like «wow». I continued on about how the girl that helped me messed up my shipping procedure and I ended up paying to mail a package to myself and I was a little upset about it because now my package is going to be considered late with this company. She explained that it was NOT her fault and that she didn’t understand what I wanted HER to do about something. I explained that no, it was not her fault, but it was one of the employees at the same store and that I need my package re-​mailed. She started ranting on about how there’s nothing she could do and what did I expect her to do, yada yada. I looked at her and said «Listen, I’m not blaming you, but you are being extrememly rude. I’m coming into your store where someone made a mistake and I need it fixed and I expect you to help me.» She looked at me like I was the rudest person ever and just started going on and on. I asked if she could help me and she said «NO». The post office clearly mailed it where you wanted it to go. (Let’s keep in mind that I literally live right around the corner and it takes maybe 1 minute for me to drive to this store). I reminded her of that and she said I was out of luck. She wouldn’t even re-​mail it for me. I asked her what her name was and she said «Rikki!!» extremely loud. I turned around extrememly mad about this situation. I work customer service. I should’ve ended this conversation way before but I was in no way rude and this girl just kept going! I went to my car and realized I needed to breath for a second and go get a business card.
I walked back into the store after a minute where she was playing with scissors at the counter and asked what I needed now. I didn’t even acknowledge her as I saw the business cards. I grabbed one and it said «Rikki Payton, Owner». I said «Woah, are you Rikki as in Rikki Payton, the owner of this store??» And she said «Yupp, sure am!» And I said «Wow, this is a really interesting experience that I’ve had with you, the owner of this store. You really should be ashamed of yourself and the way you treated me, along with that poor girl in front of me. That’s really impressive Rikki» And she said «Yeah, it sure is, HAVE A GREAT DAY!!!»
I went to the UPS store down the street and asked to talk to a supervisor but they didn’t have one in. They asked what happened and gave me the Area Director’s phone number. I called and haven’t received a phone call back yet but it was later in the day on Friday so they are probably out for the weekend. They said a lot of people come over from that store upset. They offered to re-​mail the package but they didn’t have the same codes so it was going to cost somewhere around $ 20. I opted to just head to the post office where I spent the $ 4.57 again.
So now instead of my package getting mailed for $ 4.57 it has cost me $ 9.14 and hours worth of my time trying to get the problem resolved. This lady needs to lose her business. Then again, maybe that’s why she was so upset in the first place.

I signed up for the mailbox service in person, and when I did the female employee clearly stated «There is no other fee when you request your mail to be forwarded other than the postage you pay to have it sent to you.» So I signed on for their 12-​month service. Gave them my credit card number to keep «On File». Imagine my surprise when I first requested mail forwarding and my card was charged an extra $ 5? When I called, the male employee on the phone said, «No, the woman misspoke. There is a $ 5 fee on top of your postage each time you ask for mail forwarding. I am the general manager,» and proceeded to be annoyed at my puzzlement. Then he claimed he didn’t have my credit card on file. When I insisted I had given it (how else did the first forwarded batch get to me??) he claimed that UPS must have shipped my last batch for free, since he couldn’t find my credit card info — all the while getting more annoyed at me!
When I insisted they had my card info and I didn’t want to give it a second time, and I also wanted assurances that they didn’t lose my info somewhere (!), he went and FOUND my original info. He had it the whole time.
So just watch out when you sign up for a service with this UPS Store, and check your bank statement/​credit card for anything that looks unusual. They clearly don’t train their employees well, if someone «misspoke» about a charge and got you to sign on. They are really nice in person but seem to be very disorganized, and I am wishing I didn’t sign on for a year and entrust them with my mail :(

For me their really isn’t a worse way to shill something then to have to use UPS. If you have a business account they offer great service, but for the everyday Joe they are a total rip.
Every shippment through them is twice as expensive and gets to the location in double the time. WTF… The only benefit of he UPS store is not having to wait in the ridiculous USPS line and deal with some over worked, over paid Postal worker.