Sunrise Mechanical

Bought new home early summer. I decided to check the heating system. I turned up the thermostat from 77 to 80. No heat. I called, the receptionist told me to check it in the winter cause it’s too warm outside. Huh? Surprise, it did not work in the winter either. The service person came out and said the gas to the unit was not turned on. The next month I started hearing rattling noises in the attic when the heat or a/​c was on. The service person said the motor seems unbalance and would order a new one. A different service person came out a few weeks later and said the motor actually seems ok. He checked all the metal panels & made sure they were secured. The noise did stop, but said he did not identify the actually cause of the noise. A few months later the noise returns, Again someone comes by & looks around the attic for 15 – 20 minutes. The noise stops for a few months but returns. I called again. This time they said the system is out of warranty and they will not provide service because the noise may not be from the same cause. What? They never identified the cause in the first place. I go up to the attic myself and immediately notice the noise is not from the furnace but from a metal strap. The furnace is suspended with metal straps and one of them was rubbing against a wood roof rafter. Apparently, the strap would move a little bit away from the wood beam each time a service person «played around» with the furnace. Then the furnace/​strap would slowly moved back over time. I put a piece of rubber in between. It’s been a several years. No problem since.

I have been a customer for over 13 years. For my fall maintenance yesterday, I feel that I was scammed. I was told both my units needed new capacitors even though the tech told me had only checked one unit. He started trying to upsell me as soon as he came in the door. Very unhappy and will not be renewing my maintenance plan with Sunrise.

Again another great job! Very trustworthy company! Unfortunately my heater wasn’t working. The technician said the wiring wasn’t hooked up properly. Same technician came out that fixed my a/​c. My heater worked just fine last year. I’m pretty sure the tech before him from another company messed with the wiring. He insisted that I needed a new unit when I didn’t. Lucked out when I found this company.

Always been happy with the service Sunrise had provided. Cody and Larshko who are knowledgable, informative and professional maintained our system in the past. But recently, project manager Wes impressed my family a lot. He helped us locate and solve the most challenging AC problem. He is not just dedicated to his job but also very honest, helpful and gave us more than 100% customer service. With 3 different people we met from this company, it is proven that Sunrise gives exceptional service and is highly recommended to everyone.

Timely, professional, informative, helpful and competitively priced service. Casey Webb, Plumbing Foreman, is fabulous. Highly recommend.

I completely disagree with Heather’s review of Sunrise. We relocated to the Henderson area in June and sellers had put in new air compressor unit in, but when it got really hot, it would not hold at set temp of 79. We had home warranty so we called them. They sent out a horrible company which wrote up an inaccurate report to them and they refused to pay because of it. We were recommended to Sunrise. Cody came out, he was great. Gave us a completely different report of the problem than the previous company. Gave us a quote but said if it were him, he would try again with home warranty people to get it covered. We sent out his report and the warranty people agreed to pay! We of course called Sunrise to have Cody fix it and he did a fantastic job! Thanks Sunrise!