Sunridge Animal Hospital

Sunridge Animal Hospital is not my normal vet, I went here because they take care of exotic animals and my usual location gave me this name. I will not return to this location because of the front office staff.
When I called them to schedule an appointment, they asked if I could be put on hold and I said yes. There was a pause and on the other end, I was rudely asked for my attention with a «hello??» as if I purposefully wasted their time by not replying, when I simply must not have been loud enough. A simple, polite repeat of the question would have sufficed.
When I brought my bearded dragon into the office, rather than greeting me with a hello or «how can we help you?» the lady at the front office assumed two things: that I wanted to surrender my pet or I found him. Excuse me??? Is that how you greet someone with a bearded dragon they’ve had for 12 years? Not that she would have known, but if that were the case, let your customer know that’s what they want rather than you put the words in for them. I knew at that point I would never return.
After waiting for an hour (not that it’s their fault, it is a walk-​in clinic after all), I was helped by Dr. Sarno. He was kind to us and my beardie and gave us advice on taking care of my sick pet. Dr. Sarno «saved» my experience here and is the reason why this hospital gets 2 stars instead of 1, because the care for my pets (that I would NEVER surrender) is far more important than someone at the front office who apparently wants to judge rather than assist.

This was by far the WORST animal hospital I have ever been to. I went to Sunridge because we couldn’t get my cat in quickly enough to our normal veterinarian. She had a very basic need — Fungus-​like rash on the ear and we wanted to check it. They took her back for over 40 minutes and didn’t come back until I asked the front desk where our cat was. Our cat has herpes, so when she gets stressed her respiratory system acts up. We try and minimize the stress as much as we can, so the vet usually does everything they can in the room. We still have no idea whether they did what they said they were going to do in the back room. They said they were short on staff, so she had to wait back there when they brought her back. Why wouldn’t you keep them in the room with their owner until someone had time? The doctor also couldn’t even remember the technical definitions of anything, so she kept saying UMM and like the whole time. I would not trust them at all as they don’t seem to care about the animals or the owners. Don’t go here. I will never bring any pet back here again.

Since I moved to Henderson I have been using this place for routine things for my pup. Our regular get is centennial hills animal hospital (which is where I will be returning for everything). Yesterday I had an emergency with my pup. I called the number spoke to the answering service who said she will call the doc on call.(there was one on call) I waited 25 min nobody called me. I was hysterical dealing with my pet issue scrambling to find another place. Thankfully I found one around the block that’s an emergency vet who was actually there and able to help my boy. If your going to have an emergency number make sure he doc that is on call actually answers his phone!!! And they only get one star because I had to give one to post this!

I have went to multiple Vets. I have had such bad experiences with multiple ones in the city. I own a sphynx. Which is a breed not all Veterinarians understand. Dr. Prokup Is great listened to my concerns and gave me great feed back. My favorite yet. They are Very busy. The staff also was great. Highly recommended.

UPDATE**
I have since returned to Sunridge Animal Hospital for a surgery needed.
Although they DID mess up, I believe it to be an error on the staff’s end. Dr Abraham went ABOVE & BEYOND to make up for the errors, and has restored my faith in his knowledge & practices and compassion he has for animals, particularly mine :) He deserves FIVE STARS.
Only reason I have given four stars, is because of my previous encounter with the «snooty» receptionist, as well as the error blamed on the doctor by a staff member.

This vet clinic is the best! They are the only vets in Vegas who are more interested in your pet than they are in your credit card. They are extremely knowledgeable, thorough, and patient. They spayed my husky a few months ago, and she had no pain and healed up in just a few days. I’m so glad I found this place, and wouldn’t trust anyone else with my fur babies!

Absolutely love this place! I’ve been coming here for years, staff is always so attentive, friendly and pet lovers all around! I love walking into this place knowing my animal will be given the upmost care!!! Thank you Sunridge for being my go to vets for 3 years now! I will continue to recommend friends and family to them!

Thank you for the care you gave our pet last night! Very nice environment and respectful. In and out in an hour and gave the correct treatment to our pet, without charging hundreds of dollars to do it.

They don’t care about you or your pet. I had been a loyal customer for nearly 12 years and my last visit in January was the straw that broke the camels back. My beagle was in for a simple bath and after waiting over 30 minutes for her to come out after I was told she was ready, she was retuned to me in lobby without her collar and dog tags she had her entire life. I was assured they were simply misplaced and I could call and check later that day to see if they found. I could call and check with them? Although I was appalled at the advise I had no choice but to call as surly no one called me, for an apology, an offer to replace her belongings, nothing. I called back twice with reassurance again they’d get back to me, which never occurred. Kush passed away a week after they lost her belongings. I even called to ask again if they had found them, told them she passed away, and still, they never called me back. It may not be a big deal to any of you but to me her collar and tags were her specific sound, a comforting noise that carried throughout her life, and her identity in a way, that even she knew was missing. My last attempt to see if they had located was walking in to speak with the owner however after waiting in the lobby for over ten minutes without even being greeted, I walked out. Every experience is the same, I see a different Dr every time, the wait time even to drop your dog for a bath with an appointment is at least 30 or more minutes. Oh and to boot, there is a Giant boa freaking snake, in the lobby you have to stand in front of when checking in or out! If you value your pets and the care they’re given I’d definitely go elsewhere.

First let me say that the 5 Star rating goes to Dr. Curtis. He is by far the most compassionate, professional Veterinarian that has cared for our dogs. Our first introduction was four months ago with an emergency.
He has since been there to make my two 15 plus years old Shih tzus’ end of life as comfortable as possible.
Dr. Curtis does not run unnecessary tests or recommend treatment to run up your final bill. His treatment recommendations have always been what is best for our pets and us.
The reception desk can be hectic but I try to keep in mind that this is an emergency clinic too and they do take walk ins. I try to understand as long as I am acknowledged and they get to me. I try to be kind and understanding and most of the time that is what I have received.

Dr Griffin was the best. He moved back home and now I feel that they all try to push tests on my dog that are really unnecessary and then meds that I already have.
Also wish the front office staff was more efficient and nicer. I walked in and signed in like the sign said, then they checked in two other people ahead of me because they just happened to be standing at the front. Why have a sign in if it isn’t going to get used???
Just make people wait in line at the front. A little frustrating when I was there for an emergency and the other two for routine shots.

Super expensive.

Thank you to Dr. Curtis and staff for looking at our sweet little Syrian hamster, Peanut, today!
Dr. Curtis was so sweet with her, handling Peanut so tenderly, it was as if he were holding a newborn infant. He has a genuine, kind personality and my husband and I instantly felt comfortable with his consult.
We thought she might have broken her foot somehow; but Dr. Curtis gave us a sigh of relief and let us know that it most likely is not broken, but sent us home with a small dose of liquid anti-​inflammatory that we feed to her once a day (which she lapped right up and is now snoozing comfortably in her bed).

Very clean facility with very friendly staffs. When my puppy came out from inside with doctor griffin, he was not shaking at all. Usually he hates hospital and really shaking when he come back to us. I think doctor griffin treat him very well.

Sunridge animal hospital is hands down the best in Las Vegas! I I lost my lab who lived to be 18years years old due to old age and let her go to heaven here. Then I had 2 other dogs in their care, an English bulldog and American Bulldog, they were so amazing with them and really cared about them! So a few months ago I got an American bulldog pup his name is Zeke. He has had 2 emergencies since I’ve had him, quite the little bruiser. Well 2 days ago he was vomiting profusely in the middle of the night and I took him to a 24hr emergency since Sunridge was closed at 1am. this other animal hospital sent him home with meds and charged me so much $ only to have him continue to vomit. So right at 7am I took Zeke in and Dr. Randy Ceballos saw him right away. He was concerned that he may have something in his stomach and advised X-​rays so he did the X-​rays right away to find out Zeke had eaten a sock and was in his small intestine. We could have lost him at any moment if he didn’t operate. Dr. Randy saved his life and I am so ever grateful! He was humble, kind, genuinely caring, and most importantly was so knowledgeable about our furry friends! I have also seen Dr. Logan Curtis and he is also so wonderful and caring that when we lost our english bulldog he cried with us, enough said, really touched me. Lastly, they are reasonably priced and their front staff of girls are amazing! I cannot say enough great things about this animal hospital! Please take your pets here you will be so happy you did and so will your pets!
Thank you again Dr Ceballos for saving my Zekee!!!
In much gratitude, Nikki
Owner NY Hair Las Vegas
Update 3-​18-​2016
Zeke got into more trouble. he started vomiting again and I was nervous because of his prior emergency above. I took him back in this week. This time I had Dr. Brittany Nickens. She advised X-​rays and sure enough he had another obstruction and had to go to surgery. he swallowed 2 cow hooves and were stuck in his stomach, small intestine. Dr. Nickens was also amazing, very caring, and helped make me the right decisions for Zeke. Thank you Dr. Nickens you are wonderful vet!
Thanks for taking caring of my boy! Hugs. Nikki

This is my first experience at this hospital and while it wasn’t bad, it wasn’t great either. I have a 2.5 lb chihuahua. He was lethargic and had loss of balance, so quickly I looked around for a place open past 6pm. This hospital popped up not far from my house. I called and was able to take him right in. Because of his weight I can’t wait to long to make decisions on his health since he’s almost died twice from an allergic reaction to a rabies shot and hypoglycemic shock 8 hours after purchasing him from a pet store.
The receptionist was great. They took him right in to start an IV. The doc came out and said they had to keep him overnight because of his size and his temp being below normal. They were going to do blood tests for sugar level and I explained he had to have eaten something. He was fine at 430 but when I got home at 530 he looked tired and then symptoms progressed. This is a dog that eats q-​tips and rubberbands and he’s fine. He eats about anything, so that was my only logical reason to his behavior is that he inhaled a non food object in his roomba cleaning spree while we were out.
They assure me he is in good hands and I leave. The next day I call and they said he’s fine now. I go to pick him up and have the doctor tell me I would know better what he ate before they would. I’m assuming if you are keeping my dog you are going to do an X-​ray, toxicology blood or something to see if he ingested anything. Nope nothing, so I paid $ 380 to be told you have no clue. A little frustrating but ok, he’s fine and that’s all I want. I check out and one of the girls upfront is making a small scene about a couple in front of me that didn’t understand what she asked. Unprofessional but she’s young. I check out (they do take the $ 44 off for first time customers) and now I’m waiting for my pup.
I get his medicine for the runs he developed in here but no dog. The receptionist earlier tries to ring me up again and when I tell her I already was she proceeds to say she asked me that which she didn’t. Same thing she did to the couple in front of me. Finally I get my dog. He’s happy and playful looks good. Later that night I notice red spotting with a green background like a bruise on his right side of his neck. I called the vet back and was told it’s where they drew blood. However, he had an IV in his paw so why didn’t they take it from there? I don’t know why they drew blood from his neck, but now he has a red splotch at least 1″ long and wide on his neck which is like 2 inches wide.
So while my pup came out OK from this, the people, cost and lack of diagnosis have me giving this place 3 stars. I won’t be taking him back here.

We recently took our elderly boxer in for a sick visit. We called this morning and explained our dog wasn’t feeling well and the receptionist was able to get us in with in the hour. Since we were going in we decided to bring in our newly rescued older bull dog (who wasn’t fixed by previous owner) We wanted to establish his care and get him examined so he could be fixed.
When we arrived we were sent back very quickly. Once in the back room a tech came in and took our dogs for vitals.
Dr. Abraham was awesome. Incredibly knowledgable and he took his time asking lots of follow up questions and explaining his findings. I was impressed with his honesty and sensitivity when dealing with our dogs. He explained the pros and cons of various treatments and we were able to find an appropriate treatment for our Thor. We were also able to schedule the procedure for our bully and also remove a growth at the same time we were concerned with for the next day.
Will follow up once our procedure is done l, but completely impressed with the entire staff right now.

As far as vets go, this place is very good in care and knowledge pertaining to your furbaby. However, I feel like they are a little quick to recommend a lot of tests for things that seem pretty evident. I care immensely for my dog and spend a ton of time walking her, taking her to obedience classes and to the dog park pretty much everyday. But if I think my dog just has allergies when I take her in for her booster shots, then please don’t make me feel like a neglectful dog parent by insisting you run $ 200+ worth of eye scans and tests. I ask if the eye ointment they will prescribe after all the tests and scopes could just be prescribed, either way, whatever the outcome, she gets the ointment. No, they’ve got to do the tests no matter what. Feeling pressured and like a terrible dog parent I agree to the tests. Shocking! There was nothing wrong with my dog, as I knew, an shockingly, the stupid eye ointment is given. Almost every time I have taken in my dog that is VERY well taken care of, some test or extra exam is recommended. I love my dog and spoil her with lots of love and doggie treats, but I am also not a bank. I wish they were more cognizant of clients and how while I love my dog, I don’t feel like spending a ton every time I go to the vet for a booster shot or something.
I wish you could make an actual appointment for 9:00 or 10:30, but it’s a walk in clinic. Of course you need to anticipate at least 20 – 30 minutes to get into a room, then expect to wait another 15 minutes or more before the veterinarian enters.
I’m pondering the idea of changing vets.

I am not a fan of Sunridge Animal Hopital.
My biggest problem with these folks is their requirement to see a vet when dropping off your pet for boarding. To me this is a tactic to find services or medical needs of your pet to generate more revenue from your pets stay which in some respects is ok due to the fact that they are a business trying to make money and they may actually find something your pet needs. My problem is that they are NOT fast, it takes 15 to 45 minutes (usually closer to the later) to get in and out of there on a day that I’m already busy and anxious to get out of town.
They have poor record keeping. The last time we brought are dog in for a teeth cleaning they said she had an allergic reaction. When we took here in this week there was no documentation of the event. Of course they had no problem charging me for additional meds to prevent another allergic reaction.
Procedures always cost more than cost they were sold at. I dropped our dog off for a teeth cleaning that was sold to me at approx $ 150. I gave them permission to extract up to two teeth if needed for $ 15 to $ 55 per tooth. When I picked her up they had performed two «complicated» extractions at $ 55 a piece with several added medications which cost me a total of approx $ 360. I’m not saying she didn’t need the extractions but in my opinion extracting two teeth from a 14 year old dog is excessive and unnecessary. Up charging has been a recurring practice.
They also do not call when they say they will. They have «forgotten» to give our pet complimentary bathes on several occasions. Their staff has made a rude comment about another customer re to me.
I’m finished with Sunridge Animal Hospital.

Sunridge Heights has been our cat’s vet for about five years. We usually don’t have an issue with getting appointment and you can also walk in if needed. We have seen several different vets over the past years but they normally try to have you see the same vet.
The vets have been kind, compassionate and thorough during our visits and I’ve been happy with the results and diagnosis that we received
I recently had to use the boarding services for one of my cats due to him being diabetic. If your cat has special needs they will keep them in a special area to be monitored.
I find the prices reasonable for what services we have used.
The exam rooms are clean and they clean the rooms between visits. There are benches inside the exam rooms so you can sit while they exam your pet.
I plan to continue to use the services of Sunridge!