St. Rose Animal Urgent Care

all I have to say is do not under any circumstances bring your pet here!!! BEEEEEWAREEEEEEEEEEE!!! STOPP!!! and go to another more reptuable more professional urgent care. Not only is it a rip off, the staff has that I told you so attitude as in these other posts and lord forbid you have any questions about your medicine!!! I called to ask basic questions as was told i was not able to speak to a doctor or technician and had to relay my messages trough the receptionist that in order to ask questions about medicine they prescribed to my pet i had to come in again and start over and pay the fee again which was 75.00 $, but after a while of debating was changed to 27 $. the receptionist was polite until until I wanted a corporate number or email address to higher management and was told if i wanted to make a complaint i could to him, anyone, the picked up the phone, if i liked in the most catty of ways! (he did apologize after he realized he had been rude) lol. I quickly ended the call as politley as I knew how only because i didn’t want to waste any more of my precious breath or time on this waste of time establishment. I did call another emergency care and was told how to administer my meds for my pet for about 20 min and was explained dos and don’t of the medicine. from another place I didn’t even go to!!! I was also told what they were doing was unethical worst experience of my life =(PET OWNERS BEWARE AGAIN DO NOT TAKE YOUR PETS HERE!!!

They are a rip off!
The doctor was nice and always wanted to make sure he was giving the «best care». Of course the best care was always the most expensive but that’s how it goes. Dr. Owens has good bedside manner and explained the situation and answered all of our questions so my husband and I could understand. However, if for some reason you can’t follow his exact plan he will have the «I told you so attitude».
I took my cat in as a «blocked tom» they wanted to put him on a catheter for 3 days which he insisted was the least amount of time to ensure all was good. Let me say that was with catching the blockage early on.
We transported him every morning and evening from their urgent care to the valle verde animal hospital (they have a medical transport for an extra $ 75 each way) my Husband and I are a young couple and we could only do so much financially. During the last transport my cat ripped out his own catheter which in my opinion was in too long anyways.
Not only did we end up with a $ 2,500 bill some out of pocket but our cat got home and ended up being sick again with the exact same thing. This time it was much worse and we thought he wouldn’t make it.
We ended up taking him to a different vet who only put a catheter in for 36 hours monitored him for 2 whole days. We didn’t have to transport him they house him even over New Year’s eve and only cost $ 900.

Absolutely would never bring my own personal pets here. Had a friend come in with her dog, utter and total rip off. They’re in cahoots with Banfield Pet Smart. Long story short and $ 3000 later, friends dog had surgery that night and doctor wasn’t thorough enough. Dog went to another vet that wasn’t Banfield for after care and as a result of a botched surgery, the new vet had to finish what this surgeon missed. Utter failure. They work off of a corporate scale and it’s like if you don’t have the money, your pet will basically die. They absolutely don’t work finances with you. It’s decisions that will either break your heart or your finances. Never again. By the way, Banfield Pet Insurance is a scam. Beware!

Absolutely awesome team, had to bring my dog in at 1 am because he was having multiple seizures. They took great care of him and us. Will be using them as our normal vet from now on. Thanks!