Lexus of Henderson

I got my car serviced here twice so far, once on a weekday and the other during the weekend. Both times have went smoothly without appts. The workers were nice and try to get you in and out of there as soon as possible. My longest wait so far was no longer than an hour an a half!
Complimentary items/​usage in their wait room :
— a few desks and computers
— donuts, bagels, some fruit
— cold water, soda
— hot coffee, hot chocolate, etc.
— a clean bathroom lol
Try to come in during the morning or early afternoon because there will be a line.

Absolutely love this place! I purchased my 2013 Nissan Pathfinder from Mike Kennedy & was assisted by Rick when Mike was out of office. Two awesome gentlemen that knew that my goal as a busy mom is to get in and get out. The only bumps in the road that I came across was from my financing company as they wanted to drag their feet. Took my financing 3 days to respond and get things done. Super annoying. Also, I wasnt sent my green slip or any paperwork to be able to register my car at the DMV. Kinda annoying as I realized it two days before I was to be heading out of town & my registration was due ASAP, not to any fault of Rick or Mike. I had to physically go down there to pick up my green slip & its clear across town for me. So it was a little frustrating. All in all I absolutely LOVE my pathfinder and I am so happy that I was not pushed into a Lexus & that my needs were understood. 5 stars for Mike & Rick. Minus 1 for the fact that I had to leave work to go pick up my green slip. Accidents happen, so I cant be too mad. All in all, go to Lexus of Henderson if you’re looking for a great deal and AMAZING service

Do yourself a favor and ask for ADRIAN BALLEZ! Just like many others, I usually dread the entire process of buying a car, but Adrian made my experience so stress free and pleasant. Never at any point did I feel pressured to buy. In fact, it was quite the opposite. Adrian genuinely wants to help you and make you happy. It was by far the BEST car buying experience I’ve ever had. Adrian was patient, knowledgeable, honest and efficient in every phase of the car buying process. I can’t possibly say enough good things about Adrian. I highly recommend Adrian to anyone wanting to buy a car and I will definitely buy from him again when looking to make another purchase. Ask for Adrian, you can thank me later! :)

Tyler Anthony assisted me. What an amazing service on explaining what was needed. I thought two brake lights were out on my RX330 and he came back and told me only one was out and they’ll get me squared away.
Wait was a little long but didn’t mind they had the best waiting room with computers and water.
I work in customer service and running my own business and he has won my visit for next time. Very professional, transparent and sharp.
Tyler if your reading this thanks again and I will see you soon. They need to promote you so you can be an example for the rest. That’s what I’m talking about man keep it up.
Thanks!

From the moment we entered the showroom as first time customers, we were treated as if we had been Lexus customers for years. Very friendly and accommodating staff, and best of all, no pressure ! The atmosphere was very relaxing — by far our best car buying experience in over 20 years of buying cars. Although we arrived at the dealership in the early evening, we never felt rushed to get something done before closing — we were given ample time to test drive the vehicles we were interested in. Then once we settled on which Lexus to buy, our sales rep Rick White patiently worked through the financing paperwork with us. Sales Manager, Jim Stone and Finance Manager, Richard Kaye were both instrumental in the process and wonderful! Meanwhile, the detailing crew was giving our new Lexus one final wash before we drove off the lot. Their attention to detail throughout the dealership was impressive.
Their level of service was absolutely a 5 star! Rick even stayed with us beyond closing time to give us a thorough tutorial of the features of our new Lexus. They genuinely cared about our satisfaction from beginning to end of the buying experience!

This review is for David Torrella! My sister had taken her car in for service today and he really hit the mark with customer service! We have recently taken our vehicle to another dealership and had been told some things that needed to be done that were not needed! I am a Assistant Service Manager for a Toyota dealership in California and the way we have been treated is sincerely genuine and we thank you immensely David. –Alex

I just leased my dream car a 2016 Lexus RX 350 this week. I was driving by the dealership when the body style caught my eye. I wanted to peak inside to see the interior so I pulled in. I was promptly greeted by Adrian. He was able to tell me all about the vehicle and I was really impressed. He convinced me to take it for a drive and I instantly fell in love. I looked around at other brands including Range Rover but nothing compared to the style and power of the RX. I found the exact color combo and package I was looking for and closed the deal this week. I could not be happier with my decision to do business with Lexus of Henderson. Ask for Adrian because he will take great care of you.

Poor service and no one cares, service advisor stay in their office chatting about plans for lunch but ignore the customer who has a set appointment. No one has any urgency to help customer. Appointment is made for reason, so people can plan their day. People purchase Lexus for reason, for this level of service. I wouldn’t expect to get from Lexus.

If there was a ZERO STAR this is what they would get. My car has 16,000 miles, have been here twice and they were HORRIBLE BOTH TIMES.
Once again they are living up to their arrogance.
I was having my tires rotated somewhere else because it was free and the place (LEXUS) where I bought my new car charges !! When they told me there was a plug in the tire. I took it to Lexus asking them why they sold me a car with a plugged tire and then said they had no proof of that and that the patch behind the plug wasn’t theirs. Ok I said how about the people you got the car from? Sorry there’s nothing we can do. I also had them discontinue the «your car needs maintenance «message so I NEVER HAVE TO RETURN HERE

I don’t think car shopping is much fun and I was hopeful that this dealer would make it less of a chore! Success!
Didn’t buy a car, but was pleased with the low to no pressure sales tactic at this dealer. When I walked up to enter, there was no one hanging around the outside. Maybe because it was super windy. I was able to take a test drive of the NX 200t without being asked a million questions which is what I prefer. I did ask questions during the test drive as I was comparing this car to a few other brands that I’m also looking at.
Driving the car was a fun experience and the fact that they let the cars sell themselves is a plus in my book. The showroom is a bit fancier than your standard «non luxury» dealer. I liked the cappuccino/​espresso machine in the back waiting area that I was lucky enough to try out after asking.

After CarMax gave me the run around and made promises that could not be fulfilled; gave horrible customer service and pulled the bait and switch on me, I knew I was having the worst car shopping experience ever! Explaining my situation to a friend I was reffered to Tito at Lexus of Henderson. Not only did Tito my horrible experience into a positive one, but he offered me a better customer service than anyone could ever expect from a car dealership. He worked diligently with the bank and made the impossible possible. I love my car and everything that Lexus offers to their buyers. This is my dealership of choice from now on:-).

Highly recommend buying a car from Tito Deleon, he was very friendly willing to answer any question I asked. Treated me like a family member rather than a customer.

Best buying experience I have ever had hands down. TITO DE LEON jr made the whole process fast and painless. Got me a great deal on my trade in and also on the car I purchased (2016 Lexus CT200h special edition.) If you’re looking for a Lexus go see TITO and he will take care of you. Even if you’re not in the market for a Lexus I recommend you stop by and experience the service they provide first hand. Again, kudos to Lexus of Henderson and especially TITO for getting me in my new car!

Consumers– PLEASE DO NOT BUY any vehicles from this dealership location. I leased a vehicle from them a year ago. Tito the sales person, JP and the Richard in financial did not disclose additional fee’s for a consumer. They even admitted that during the sale a wear/​tear fee should have been discussed. They did resolve that, however then when my boyfriend turned his GS in, he was charged a $ 350 disposition fee. Again, did not share this. I have done research on this fee and it is a bogus fee. My point is that they dont share these fee’s with you during the sale. I have been a loyal customer to Lexus for over 8 years. They provide the worst customer service and take away decision from a consumer when purchasing/​leasing a vehicle. This location cares more about money and that is it. Worst experience ever.

After some problems with my certified warranty the manager made it perfect for me! Lexus service still the best

Updating my review to include their sales staff. I was looking to upgrade my 2013 model to a more current version. I search for my vehicle through my credit union’s car buying website and submitted a request for additional information. Within 30 minutes, Lauren Luckey contacted me via phone call and e-​mail. I set up an appointment with her on a Friday afternoon. I walk into the dealership a bit early for my appointment and Lauren is with a client. Not a big deal. I grab a soda and plop my butt down in a chair and start watching some TV. My appointment time comes and goes… Lauren is still with her client. In fact, she comes out several times and is very apologetic, offering for me to work with one of her coworkers, rather than having to wait for her. I told her it’s not a big deal. I’m in no rush and to take her time. Lauren finishes up with her client and starts to work with me. She grabs the keys to the vehicle I’m interested in looking at. We get out on the lot and do a walk around of the vehicle. I tell her I’m not interested in taking it out on a test drive just yet. As we walk back into the dealership, I explain I’m a no nonsense kind of guy. I’m only interested in the bottom line. I don’t like to dance around the bushes. She responds that she completely understands and we start discussing figures. After coming to terms with the selling price of the vehicle I’m interested in (cost of added options, subtracting options I didn’t want or need, etc), we start discussing the value of my trade in. After a bit of negotiation, we make our deal.
Lauren is a combat Army veteran (I won’t hold that against her) whose communication style is exactly like mine… straight to the point. I certainly appreciated that… and certainly appreciate her service to our country. Lexus of Henderson has certainly made a smart decision hiring this superstar.
The only negative thing I have to say about this experience is the amount of time it took from the time I walked in until the time I drove off the lot with my new car. I walked in to the dealership at approximately 1:30 PM on a Friday afternoon (the Friday after Thanksgiving) and didn’t drive off the lot until approximately 8:00 PM. My appointment time with Lauren was at 2:00 PM, but I don’t think we started working on terms until 2:30 PM — 3:00 PM. So… taking into account that hour of time I was sitting around watching TV, that’s still a good five hours. I’m absolutely not blaming Lauren on the amount of time I spent at the dealership. I just chalk it up to it being a part of the process.
I still rate this dealership five stars! I am thoroughly impressed with their level of customer service, attention to detail, and friendly workforce. I even received a follow up phone call a few days later asking me about my car buying experience, to which I replied that it was one of the best, hassle-​free car purchases I have made from a dealership.

Beware of unauthorized credit checks that these people do when looking at cars they Will ask you for your drivers license that is so they could run A credit check on you beware!
Also beware of the dealer scam telling you homeland security requires them to run credit checks that’s a scam and a lie.

I do not recommend anyone to this dealership. Cut your losses and go across the street to the Findlay automotive group. They have much friendlier and knowledgeable staff. Their service is fast and efficient and they do not make any excuses or make you feel like you’re in a building full of pretentious pricks!
Update: If you ever file a complaint through the Lexus website, your complaint will go to the Finance Director named Josh Pasquel. He will proceed to ask you in detail about your complaint. Then tell you redundantly what the problem was (which was already addressed in your complaint to begin with), talk to you slowly as if you were stupid, and he will ask you to «do him a favor» and you will still need to make the trip down to the dealership so that he can «meet you in person».

The experience I had today at Lexus of Henderson was exceptional! First I set my appointment via their website, that was followed by a confirmation email the following day. Once I got there I was greeted quickly by a service valet. Once inside I spoke with David Torrella the service manager who made me feel like I was family! My service loaner was waiting and off I went. When I returned they got me in and out of there so quickly I was just absolutely floored by the convenience and efficient service provided by everyone from the valet to the service managers. Can’t say enough about them. Hands down the best service department in Las Vegas or Henderson.

Thanks again Tito you rock!
We bought another new Lexus and Tito gave us a great deal. The whole transaction only took about 45 minutes to an hour!!!
Hubby had surprised me for my birthday with a 13′ RX450h but he bought that one at Lexus of Las Vegas.
This Henderson sister location had the style/​new/​color/​type CT I wanted, so we chose to go there. Top notch customer service and since we are repeating Lexus buyers I actually got the discount I asked for ;)
We will def be back again when our hearts desire another new baby.
We left there and spoke about how it was the easiest and most relaxing, no stress car buying experience either of us had ever had!
When we went in to buy the extended warranty the finance guy? I think his name was Josh, was freaking awesome and funny.
A guy even demoed the car when presented our keys but we were laughing because we already knew the features. The guy paired our iPhones, setup addresses and demoed how to put the hatch panel under the storage area! A+++++++ customer service!
How about that for buying a new car???‘
AWESOME!!!