Findlay Toyota

Not the best experience but there are some good people there who will help you. Make sure you speak up or they won’t help you.

While in the process of buying a new Toyota car, I was quite surprised to see how many sale people they employed at both Centennial Toyota and Findlay Toyota. However, there was a big difference between the two dealerships. At Centennial Toyota, most of the sale people were just standing out in the lot waiting for customers and there weren’t that many customers when I was there. At Findlay Toyota, most of the sale people were actually with customers because there were a lot of customers. Once I got a chance to deal with their sale people, I understood why. The two sale gentlemen I dealt with (Tai and Cong) were so nice and professional. They treated me with courtesy and respect and were able to work with me to reach a price that both sides were happy with. The finance person (Alex) was wonderful and got the paperwork done quickly. I highly recommend Tai and Cong and will definitely be back here for future car purchase.

Kenn Walker is the man! If you’re considering buying a Toyota, I promise you that he will take care of you. He made my best friend and I feel super confident and comfortable with everything he was telling us. I then brought my fiancé and we made a purchase of a used Toyota Tundra but it was an amazing deal! Both times I went with him we walked out of there with cars. He wasn’t trying to sell us a car and call it a day. He really
Took the time to give us what we wanted and was genuinely building a relationship with us. I will ALWAYS recommend Kenn Beautiful Walker, his sales are so beautiful they better make it his middle name! Thank you Kenn for everything. We love our truck!

Went to check out a car they had advertised on their web site. Called in and was told the car is available, So I make the trip across town, when i arrived and asked about the car, they bring the car up front after about a 30 minute wait so i can take a test drive. So far so good, the car looks great! Then as i am standing there with the keys in my hand ready to take it for a test drive the salesman says they are not going to sell it… mind you i was prepared to purchase it right there on the spot. I sure wish they would not have wasted my time. Be weary of anything they have posted on their web site.

Do not go there for repairs. I bought two cars from them one was a new one, I had all my services done there.
I had a check engine lite I took the car in and 6 hours and and several hundred dollers later only to find out from Toyota that they had done an unnessery repair.

«We will do anything to sell you a car» is their motto. Umm how about having someone actually try to sell me a car? I had beg someone to even show me a car. Person who did show me a car was the internet director. Didn’t ride with me to even try to sell the car. Good thing I didn’t link the car anyway as I was very disappointed in their customer service.

I purchased a car here a few years ago and have been back several times since for oil changes, minor service needs, etc. My car purchase experience was relatively pleasant and painless. Definitely never felt pressured, though take that with a grain of salt because I am not the type to be easily pressured/​annoyed by salespeople. I remember them not even having the color I wanted in stock, but called me a few days later when someone backed out of the car from the waitlist. As another review person mentioned, after I bought a car, the email and mail bombardment was VERY HEAVY. Multiple mailings/​emails a week, and the weird part about it was that almost all of them were trying to sell me a new car, which was confusing because I literally just purchased a new car from them… The service department has always been equally fantastic as well. My only complaint is that they are always so busy and so even minor requests can take a long time. It took 2.5 hours to check my tires for leaks and at least an hour each time for oil changes. The results are always exactly what I want, and they offer you a free beverage while you wait, but it is still a long wait. I definitely come here for all of my car needs when I am able, unless I’m in a rush and just need a quick oil change, then I get tempted to go elsewhere.

Worst dealership I’ve ever dealt with! I paid for car in full prior to picking it up and was promised all the paperwork would be done so it’d be quick and when i got there they had no idea who I was or what I was talking about. After an hour and a half they found my payment but had no paperwork done. Was there for 5 hrs. Then was told I had to come back to pick up my papers to register my car, when I picked them up they were incorrect and I had to wait longer. I was told they couldn’t mail them yet they could have and was told they could have when I picked them up.

Went here for a recall and they were okay. I usually have nothing but pleasant experiences at Toyota. (Except for the David Wilson location, bad experience). Thank you for taking care of me here!

I brought my car to get serviced here for the first time ever, and I was 10 mins late for my appt, but I was still helped super fast! They have 22 reps working on a Saturday!!! WTH!!! No other dealer I’ve gone to has this many!!! The rep that helped me was super helpful, didn’t try to up sale me anything I didn’t need, and gave me a short tour of the place.
After my tour I went straight to the coffee stand thinking that was the only thing I could have, turns out ALLLL snacks and drinks are complimentary!!! SUPER SCORE! Because all other places only give you free coffee and water. I just ended up getting coffee and a pastry. But they have burritos too, those are also complimentary!!! Just saying incase you come here and are hungry
My car was returned in about an hour and a half, the usual time, and it was washed too!
This is my NEW service place. Thanks Andrew for all your help! You have won a continued loyal customer! See you after I drive 6,000 miles!

Came for service and was greeted immediately by very friendly knowledgeable staff. Everything was covered by warranty and I got a free car wash. Nice relaxing waiting area with free refreshments.

I had been to Findlay Toyota 3 times in the past 2 weeks due to my Toyota Prius’ ABS malfunctioning and they have taken really good care of me. Phil Crabtree was absolutely helpful and when we couldn’t find out what was causing the ABS light to go off, set me up with a rental car for free. I came back the next day to pick up my car and they had replaced the brake fluids free of charge and even filled my gas up a bit. It was very frustrating having to take my car in multiple times but Findlay Toyota do their best to make it convenient for you. I was very impressed at how consistent their customer service is as I usually only see this type of service when dealers sell you a car for the first time.

Findlay Toyota lost my trust and its credibility.
I placed an order at the parts counter on the November 27^th Friday and the counter person told me that it would be here on the 28^th Saturday by 8am. I arrived at 8:30am on the 28^th and I was told that there was a mix up on the order and the shipping part and it «may» be here Monday or Tuesday.
It’s ridiculous and an inconvenience. Don’t promise something you can’t deliver — logically when you give a customer a set date and time, the more secure they will feel in doing business with you. As a customer I am only concerned about when the problem will be corrected instead of blaming another department. Customers aren’t interested in internal process issues.

as an update, I purchased the car in may, and now im getting bombarded with emails and physical mail about ‘nitro fill’ tires. I called nitro fill tires to inquire what this was about, they informed me that my dealership signed me up without my consent, even worse, 6 months AFTER I purchased the car, not even during the actual time I purchased.
1. there was no consent
2. they didn’t do it until 6 months later, making me question why they are going back into my account to add stuff on without telling me so many months later.
I’m positive this is from the finance dept. I am more than disappointed with how Alex (in finance) works. he rushes (per my original review) and just puts things on there without letting me know.
sorry — Findlay has definitely made me start thinking of a different brand of cars when it comes time next time.
and yes, they spelled my wife’s name wrong, no surprise based on my original email since alex was rushing. pathetic

Best experience I have had buying a car to date. No games. No drama. How buying a car should be.
Ask for Don Grainger or Charlie Thrash.

The staff here are great, they showed me all their cars and made my experience great. They keep all their cars clean and answer every question you have.

I had a very pleasant experience for my first visit. I hadn’t been to a car dealership in a while since I moved out of state. I’m glad I got to check out this location. I came in to get my sun visors replaced because they came off (probably due to the extreme heat).
It was not a problem, Toyota replaced them as part of the warranty and I didn’t pay a cent. They also washed my car! The staff throughout the dealership were very friendly. We waited probably 1 ½ hours since it was a Saturday but it helped they had a snack bar area that’s complimentary for guests. I met a Fleet Manager by the name of Steve and he was also very nice and offered assistance if I was interested in checking out any new vehicles.
Was very pleased with my experience and will definitely recommend this to all my friends.

Lied to and wasted my time
Some background: Looking to buy a 2015 Tundra Crewmax SR5. Did my research online, Consumer Reports, TrueCar, and Edmunds. TrueCar began my spam session with the dealers, but I was prepared for it. Also had financing, trade-​in appraisal, and down payment all lined up. Bought my previous vehicle (2008 Scion Xb) from same dealer before the relocated across the freeway, great experience.
Nailed down a decent price with Ryan Mannion, Internet Sales Manager. Tell him we’re coming in Friday night after work. We get there and Ryan is gone, they don’t have any more trucks similar in spec or price. We walk around for a while and ask Jonathan to test drive a 4×4 TRD. We like it and they have one fresh off the transport. We sit down and start the negations. We are quickly escalated to Rick Glenn, Internet Sales Director. He’s so overbearing and intimidating that my wife needs to step outside. Two hours later we still can’t agree on a number for the truck (did get a better financing quote with TFS) and didn’t even discuss my trade-​in, so we walked.
Next day Ryan calls and wants to make the sale. I already have a lower quote from Internet Sales of Dave Wilson’s, so Ryan offers to get the DW truck and beat the price. Complications ensue, so we ask for the one they had last night and verbally agree on a price. We come in and meet with Ryan, we see the truck getting pulled in for PDI and make sure that’s the one we want. The extended warranty pitch comes and I decline, we walk in and sit down to get a quote breakdown and hopefully start the discussion on the trade-​in.
Here’s where it gets interesting. We wait while everyone stands around the desk (Rick is there) eating some cheeseburgers. Ryan returns with bad news, the truck was damaged during PDI. I ask to see the damage, «oh we can’t have anyone back there for legal reasons.» We were just there looking at it less than 10 minutes ago. So we can’t have that truck, they don’t have another, and can’t get the DW truck. I ask about my movie tickets from last night’s test drive, wait for them to fill out the forms and we walk, again. As we’re walking out, Ryan chases us down and says the truck has been pulled around and we can check it out. There’s no visible damage and no one knows what actually happened to the truck and the Service Manager won’t be in until Monday.
We leave and I call and leave a voicemail for Rich Abajian, GM. I get a call back from Gay Otey, Findlay Customer Service Manager. Great lady, genuinely wants to get to the bottom of things and says she’ll make a few calls. She can’t get any answers and wasn’t sure why we didn’t have a deposit on the truck, since any one can buy it according to the system. She calls back with John Barr on the line, he explains the price we were quoted was not something he could actually sell that truck for and would be losing too much money. I ask why Rick and Ryan would agree, and he mentioned they may have been a little too aggressive hoping to make up for it with Extended Warranty or other accessories. Bam, there it is. They didn’t want to sell me the truck for the quoted price, so they made up an elaborate lie to get out of it without saying as much.
Gay calls Monday to follow up with me, still no answers on what happened to the truck, but it was on the lot waiting to be sold. I ask if I can speak with Rich, no I’ve already talked with John Barr and that’s as high as it gets. I ask if Rich is too important to talk to his customers, she said no that’s just what he pays other people for.
I will no longer be doing any business with this dealership or the entire Findlay franchise. Disrespect and deceit are the name of the game here, and my time has been wasted.

Don’t listen to the BS games. I nailed my guy everytime he double talked me. I swear it like they are brainwashed to all say the same stupid lame brained responses. My GM IS GONNA KILL ME… These are the BEST PRICES ON TOWN. NOBODY CAN BEAT US. OMG. I CANT HOLD THIS PRICE FOR 24 hours. OMG I’ve worked SOOOO hard for you. Christ. Give it a rest. I literally had to ask the salesman 5 times for the Actual NUMBER/​base price before he finally told me. Total song and dance. And they will NOT meet/​beat just ANY advertised price. I pulled up 4 from different dealerships… Each time their was a reason why they wouldn’t meet/​beat the advertised price.
They even said «
&
are not comparable or REAL because they:
A. Are not a dealership.
B. Do not know what inventory dealers really have.
C. Base prices off VIRTUAL (not real) CARS.
So my price guarantee certificate… Is useless… They said. They would not give me the car listed on that because… Are you sitting down???
A. Those prices do not reflect current inventory.
B. Those prices are with all rebates already reduced, so if I’m not military… They add $ 500…& if I’m not a student… They add another $ 500. Etc. etc. etc.
C. The «car» listed was «sold months ago»… Even though I just got this email 10 min ago.
And it goes on & on & on. I’m completely exhausted dealing with the BS. IM TOO TIRED TO CONTACT OTHER DEALERS AND LISTEN TO THEIR BS in a last ditch effort to get another dealership to BEAT this places «once in a lifetime, I haven’t seen them give anyone deals as low as this special AMAZING MAGNIFICENT DEAL»!!!
I might let a bus run me over before this deal ends!

My husband is always impeccable with the maintenance on his vehicle. It was that time of year again for the oil change. He doesn’t put many miles on it annually which is why we don’t need maintenance often.
We have been here before for the oil change without any issues. With the mileage getting up there, they suggested a few more other fluid changes. To keep the truck running perfectly we thought it was a good idea since it was due.
We picked up the vehicle when it was done and just drove home. The next morning the vehicle had a shutter and shake. This was not good– especially since there has never been any problems before. I was just glad we didn’t plan a long road trip after this.
The mechanic went for a drive with us to see if we could repeat the problem. He suggested maybe they used the wrong balance of fluids. Um ok — aren’t you supposed to be professionals? So we left it there again but overnight this time.
Since getting the truck back it’s been fine. I just don’t think there should have been any issues from a routine maintenance in the first place. Getting service from a dealership is never cheap. It’s very inconvenient to have to make additional trips.
I’d be cautious bringing your vehicle to this location.