La Serena At the Heights

Before you rent here consider this– why they refuse to say who the owner is ??- just in case you want to file complain on its rude and unprofessional staff of «30k a yr rent collectors «– ask, why they are covering up burglaries taking place on the property? — why there is no clubhouse, opened for residents except for friends of property mgr.(1 or 2 pool parties for ppl that dont live on the property, last year)— why there is no internet? … I ve been here for 4 yrs– just less than a year — 4 families moved out — living in in the same building, for only few month. — one below me just moved out– i know for fact– one broke the lease for sure– some i would excpect as well considering how short they live at the complex… the question is: what is the reason/​s …

We lived here for 2 years
I wouldn’t rent here again
They have a MAJOR ant issue! In the summer all the tenants would be at the pool and we’d talk about the horrible ant problems we all had in our apartments.
The complex does provide free pest control but it clearly doesn’t make a difference. Most of us just hired our own pest control to take care of the problem.
You have to pay rent with a check or they charge 3% of your rent if you use a card.
If you have to go in to pay the rent or you have any issues, avoid the girl that sits on the right (she’s on the right if you’re facing the desks) –she’ll be the once that doesn’t even smile– she’ll put you in a bad mood. She’s rude, condescending, catty and insulting. We were all relieved when she was out for a while.
Luckily we never had any issues but after we moved in we heard about all the break ins that had happened. So always lock your doors!
They have stupid rules like if you back your car in they’ll tow you and if you have visitors they can’t bring their dog?!
The tenant cleans the apartment before they move out– we were told that they don’t clean it before a new tenant moves in– (we found this out when we moved out)
There are so many places in Henderson– just avoid the hassle and look elsewhere.
For the price of this crappy apartment you could literally rent a house and have a much better experience.

I lived at LA Serena for 5 years… Great location, close to Eastern, great management, Never had any problem living there. Would give 10 stars if I could.

The area is amazing! The apartments are all nearly brand new and have been well maintained throughout the years. I cannot speak of the management, but was impressed with the layout of the property.

Please please please do not rent here! Before I even moved in they gave me an apartment that had broken tiling in the front, as well as, stained carpet. They consider themselves a gated community but half the time the gate is broken and open to anyone. Also beware they will try and jipp you out of your money! They took no security deposit from and then tried to charge me
$ 450 two weeks after I moved out for cleaning purposes, when I left the apartment in better condition than what they gave me. They have complete morons working in the front office, so if you like dealing with incompetent people than this is the place for you. Enter at your own risk. Recommendations are the only thing most businesses have these days and I will make sure they get none!