Jiffy Lube

This location is terrible. It took 2 hours for an oil change and tire rotation. I’ve been coming here for 3 years and will not return after this experience. No one even apologized for the wait.

I needed to find a place in the area for a quick oil change. This Jiffy Lube location was did not fulfill that need. I walked in and had to wait 15 minutes for someone to help me. They insisted I was free to leave and someone would call about the service if we needed to head out. It seemed unusual to me. At other Jiffy Lubes I’ve been helped almost right away. I left, they called later asking what oil I would like and if I would I wanted to top off my fluids. I told them not to top off my fluids and that I would look into it later. When I picked up my car, they charged me for the fluids even though I said not to. I complained, there was some arguing, and they removed the charge. This oil change just seemed to be a lot more trouble then usual. Will not come back.

When in for an oil change. No wait, got checked in right away. Employee (didn’t catch her name :() was friendly. Quick service. Will use this location again. Pecos and Windmill location always seems to be so busy.

Im starting to notice a serious difference between the service I got at Jiffy Lube back in Reno, vs what I’m getting now in the Las Vegas area. My first experience was service that took about 45 minutes. Ordinarily this wouldn’t be a big deal but back in Reno I go so used to 5 – 10 minute oil changes that it caught me off guard and made me late back to work. What really ticked me off though is that when I sent my wife in to get her oil changed they charged her $ 100. She didn’t know any better and didn’t even think to ask me and I didn’t find this out until I noticed the charge on the bank statement.

I came in for a smog check and oil change. This was the second time I’ve come in for a smog check in the last month and their smog guy was out both times (they only have one?).
The oil change itself was fine, although they didn’t ask me what weight I wanted (my car uses synthetic, but allows several weights).
They didn’t reset my car’s oil change maintenance mileage counter. So as soon as I started it, my car told me it was time for an another oil change. They reset it once I asked them to do it. Not a big deal, but customers shouldn’t have to ask — right?
Their windshield sticker said to come back for another oil change in 5000 miles when 15k is recommended by the manufacturer of my car. The Jiffy Lube recommended 5k is, of course, so they’ll make more money. That’s common among oil change places (not just Jiffy Lube), but annoying and I view it as lying. At the least, it doesn’t build trust in them as someone I should let help maintain my car.
The biggest strike against Jiffy Lube this visit was oily hand prints on my door, left front fender and front of my hood. Additionally, the right front fender had oily marks from their fender pad in the shape of a long rectangle with 5 quarter-​sized circular oil marks in the middle of it. I tried to wipe them off with the inside of my shirt, but the oil just smeared (because, you know, it’s oil). I didn’t ask them to clean the oil off the car, but come on dudes?!
FWIW, afterwards I stopped by Jiffy Smog at the Chevron just down the street. Their smog check was quick & painless.

First time here and I’m SUPER satisfied with my service! Thank you everyone for helping me, especially BELL! BELL is such a sweetheart! Definitely coming back! :)

Jiffy? Not so much. Only 2 docks were full, so pulled right in. Then proceeded to wait a good hour in the sweltering office for a basic oil change. Was not shown my filter so who knows if they really changed it. No coffee, no magazines. Did I mention no air conditioning? Never ever coming here again.

Been coming to Jiffy Lube since 2014 all of them have great service but this one in particular is my favorite I’ve been coming here since i moved to vegas excellent service

I’m sitting here now at this Jiffy Lube and have been for the past hour and a half. I came in for a simple oil change. It took them over 45 minutes to even check me in. It’s been another 45 minutes and my oil change still isn’t done.
Don’t come here if you’re looking for something quick. I can’t comment on the prices yet because I haven’t even gotten the bill.

Friendly service, great prices. Nothing too fancy. Jiffy lube employees are always pretty nice and informative. I’ve used these guys for years, from California to Las Vegas and even other states too. Every time I arrive they guide you to the lane and are ready to serve. This can make the customer feel «well taken care of» which they actually do a swell job of. They always have deals in the paper or online, just present the coupon and there you have it. The services available are oil changes, smog check, and a bit more other things like wiping windows, vacuuming the inside, checking fluids and tire pressure. This can be a great to know ahead of time so you have the option to get them topped off or changed at your own digression. I normally go whenever they open, usually at 7 or 8 am, the earlier the better I always say. Wait time is normal for an oil change depending on who’s in front of you. So just have a seat, eait your turn, and they’ll come get you when everything is done. See ya in the next 3,000.

Just went to get my tires filled with air. But they were so nice and friendly and did it without complaining. The guy seemed super surprised that I tipped him which was nice because he did it without expecting anything.

You wouldn’t think getting an oil change would be so tricky. I spent near $ 200 at the Trop/​Mt. Vista location for a synthetic lube and system flush. They missed replacing the gasket resulting in an oil leak. I called and asked if I could take it to this location near Eastern/​Horizon Ridge to be fixed because it is closer to me. They identified the problem, and said they fixed it. They lied. Three days later, my car was heaving, convulsing. The check engine light was beeping and blinking. So I took it to the dealership. THE OIL WAS EMPTY! No gasket. All JiffyLube had to do was redo the oil change. They could have been honest with me, told me to go back to the other location if they didnt want to fix the other guys mistake. It would’ve saved me a lot of time and money. No stars for you JiffyLube.

Went in for an oil change on my boyfriends charger a couple weeks ago. Should have left after a car caught fire… seriously?
Then it took almost an hr before they even checked me in, but they already had the keys. I had to complain and I guess management hangs out in the back office and heard me. The boyfriend was not happy I took it to jiffy lube with their prices but I had a hankering for Joey’s pizza up the hill… topped off the long unprofessional wait with my boyfriends wireless headphones being stolen from the car… and apparently this is not the first complaint of items being stolen from a customer’s car.

Jiffy Lube replied and asked me too email them my number 702−321−4020 and the link doesn’t work. Lol. After I spend $ 180 on two oil changes and they mess my car up, so I called Cadillac to see if they had the part that fell off and they said it needed to be ordered, so I did. Jiffy Lube must be looking for a used part. Lol. Not Good Business. Mark Neff

My tire pressure light came on. I frequent Jiffy Lube for oil changes. They have a «free top off between oil change» policy that inspired me to roll on into this Eastern Ave location.
Natasha immediately was at my service. She topped off all my fluids, filled the air in my tires and took time to have me back up very slowly so she could inspect the suspect tire that had low pressure, just to ensure there were no visible leaks.
I have never experienced such friendly service, so quickly, so professionally, at any oil change shop.
Natasha gets 4 stars, only because I look forward to returning to give this Jiffy Lube my business and hopefully earn the 5^th star! Great things are worth waiting for. Awesome customer service-​Thanks again, Natasha!

Great service and attention to detail. Not pushy.
Erick the service manager Rocks!!! Record keeping is awesome

If you read my past reviews, it is understandable to question why i keep coming back here. This kinda proves the error in Unilocal’s star rating policy, but whatever; moving on with the review, today i came back to get an oil change. I received more than superior customer service that makes me want to come back from Sarah. Make sure she is in charge taking care of your car when you come in. She is HONEST and looking out for your and your car’s best interest. She is detail oriented and wants to make sure everything that needs to be done by Jiffy Lube before returning your car to you is done. You definitely couldn’t ask for more, because come on, let’s be honest, an oil change is an oil change no matter the company that changes it. It is the customer service that brings you in and back. That’s why 5 stars today. Thanks, Sarah!!!

While my oil change was ok, this location needs a bit of help. Customer service is severely lacking here.
Had I not of already paid for services I probably would have left and gone elsewhere.

Love this place!
Normally I go to Walmart but this is close to work so the last three oil changes I have had done, have been here.
Upon entering they let you know where the restrooms are and water and fresh coffee.
Normally I drop off and come back so no issue but this time I called and they said 10 min wait, I got here they said ²⁰⁄₃₀ min wait, I’ve been here 30 mins and they just now ask me what type of oil and tell me 20 mins. Just took my review from 5 stars to 3 «/

Sadly, I didn’t check Unilocal before coming here. I stopped in the other day to get my oil changed. I parked my car and was directed inside where I was shown where the bathroom was and told there was water and coffee in the lobby. After about 15 minutes, they informed me that my car was missing an air filter… um where did it go?!? So I needed to buy one. They also said some other kind of filter was dirty and needed replaced and I thought it looked okay, so I declined. One last thing, my tires needed rotated. Every single item I was told I needed, the guy said he could give me a deal. I agreed to the tire rotation with the discount and the air filter that I was strangely missing. I waited about another 30 minutes and my car was ready.
Once I got on the highway later that afternoon, I noticed my car was shaking. It never had that problem before :(so I took my car back on my next day off. The first guy I spoke with said I must have hit a curb. I explained to him that I never had a problem before and my tires must need balanced again. He said «oh we don’t do that here.» Ok, so I’m not a car expert but I do know that every time I have ever had my tires rotated, they balance them too. There’s a reason they advertise, rotate and balance together! I asked to speak to a manager.
The manager came over and said «can I help you?» Ok… major rule in customer service, if you have a customer with a complaint and you have to get the manager, give the manager a heads up before sending them to the customer. After I explained again what happened, he informed me that they don’t balance tires and I could go somewhere else to get it done. I explained to him that before they touched my car there was a problem and told him I wanted everything put back! He said he could give me a refund for that service. So I agreed and had to take it down the street to a real tire place that had to rotate my tires (because they obviously were not rotated properly) and balance them.
One week later… still waiting for the refund to post to my account. Smh.