Hertz Rent A Car

I rented through hertz because of my insurance. They picked me up and dropped me off at my location and were so so nice. I am terrible with names and I am so upset that I didn’t take the time to remember their names because they were all so nice. They greeted me when I came in, and even told me about all my options for the rental. Then told me how to operate the vehicle which I also appreciated! When I came in to drop off the vehicle there was one guy who was alone and he did a good job at multi tasking the lobby… There were three of us… I was waiting for a ride and the other two were waiting for vehicles… He kept us all updated with information and everyone was fine. Communication is key. I just wish I was better with names so these people could have gotten credit for their great service.

Horrible customer service, horrible cars. I was given a raggedy, smoke scented car that started wobbling when I got up to 50mph!!! Cigarette burns in the seat, no gas and a this was done a whole 5 minutes bwfore they closed. Ican’t tell you, don’t have time to tell you how horrible the customer service is here. There’s 2 males in there that make this location sleazy. I only go here on LAST RESORT and I wouldn’t recommend Anybody going here. Get on hot wire go to the airport if it can be done. I love hertz just THIS location, BEWARE. The employees are Lazy and arrogant not helpful, slow and rude.

Thank you HERTZ for the great customer service!!! Willie was extremely helpful and he has excellent customer service. They picked me up and dropped me off at car repair shop. I appreciate your kindness!

Our insurance company had Hertz pick us up at car repair shop which was close and nice! The car they gave me was dirty inside and out! I washed and vacuumed it myself and covered the seats with a blanket because of the smell and stains.

So picture this:
A friend of mine and I rented a car for an event in Northern Nevada back in late October 2015. Upon our return, I dropped the car off after a look-​through in the evening just minutes before they closed. My friend, bless her heart, decided in her unclear mind that she was going to leave her wallet in the side pocket of the passenger side door. Now, mind you, when I had dropped her off at home she was in terrible but hilarious shape. Stumbling-​on-​air sloshed, I mean truly wrecked. Don’t get me wrong, I was the friend and somehow that made me responsible for her and all of her belongings. Sooooo… I get back to the house, unaware of the oblivion I am about to walk into and she’s just sobbing, hysterical. Oh man. I could feel it. This was going to be my fault. After a drawn out, slurred explanation, she says, «You don’t understand. My green card is in there.» OMG. Turns out that she had an appointment to get citizenship in just a couple weeks, a replacement card would take much longer. You ever tried to gain citizenship without your green card? Me neither, I was born in California. Anyways, the hunt begins. Where did you see it last, when was the last time you had to show your ID, have you used your debit card, etc. Who freaking knows.
I call everywhere. The Northern NV event venue, the bar, the Über from the day before, everywhere. Because I thought I had checked the car pretty thoroughly, I never thought to even call. Then it dawns on me: my luck? It’s in the car. I call Hertz and these guys are so funny. They calm me down cracking jokes and then break the news: the car has already been rented to someone else. HAHA. Anyways, they were able to track down the person renting the car and we were lucky enough to get in contact with the renter ourselves. The people at Hertz were amazing to help us track all this stuff down, did I mention I left my garage door clicker and makeup bag in the car too? Boy, did I feel foolish.
Anyways, long story short. Awesome men and women running this place. They definitely know how to calm down a freaked out woman and track down missing belongings. Thank science for you, folks. Glad the universe created a few good earthlings.

oh my gosh I must say that I have had the most greatest experience at this exact rental location. PATTI was the lovely lady that assisted me and was so helpful and nice. I couldn’t have had a better experience. Thank you so much Patti for making everything go smoothly on my car rental you are truly the best!
Brayde Gowin

DO NOT GO HERE!!! This place is the worst & the employees don’t give ANY u-​know-​whats about ANY of your Hertz issues AT ALL… I have been here several times because I have discounts but from now on, I will be paying extra money to use the airport location (which is good) or Enterprise. Willie & his staff DO NOT care about any of your Hertz problems AT ALL especially Willie himself and the Samoan man that’s at the front with him. I have had SO MANY problems with them, their dirty cars, cigarette smelling cars, un-​maintained cars (why was the check engine light on when they gave me my car?), the line will be LONG and the one person at the counter will continue to move like a turtle, they’re so careless and nonchalant when you tell them about an issue, etc. it is just a bad experience every time I go there. I don’t expect «Ritz Carlton» service but I expect DECENT customer service and I have gotten that only ONCE and I don’t think that gentleman even works there anymore; & that’s probably good for him because I’m sure he can find a better occupation or maybe they moved him to the airport location. I have no clue how this place has not shut down yet because their cars are terrible, the employees are not nice and won’t even say «Hi.» They just say «next» without smiling and proceed with getting your information to get your rental car. YOU HAVE BEEN WARNED!!!

Worst Car Rental Experience I’ve ever had. So bad I emailed complaints to Hertz Corporate.
My advice to anyone that rents a car from this location:
1: Expect a surly and /​or a I don’t care attitude from staff.
2: Come armed to the teeth with paperwork. If you’ve got a reservation, ID numbers, don’t assume they are capable of pulling it up. Treat them like you’re working with Kindergarten kids and have everything ready in advance and be prepared to explain and reexplain things so they understand what you want.
3: Got a camera on your phone? Use it. Take a full set of pix of every part of the car. Take pix of the interior. Take pix of the odometer and gas gauge. Snap pix of the underside and the roof. Seriously. Make sure you do this because when you return the car if it had pre-​existing damage or scratches, even if they marked those issues on their checkout sheet, they will try to stick the damages on you. I shot pix and 4K video of the rental and my documentation with timestamps on everything before I left the parking lot and before I turned it in. Those pix and video saved me from bogus charges.
My «cleaned» Jeep Grand Cherokee rental smelled like someone had drove to Colorado in it and smoked a bunch of legal recreational weed while hauling a pack of wet dogs around in the back. There were weird white stains on the back seat… they looked biological in origin and I will leave it at that. In short, the rental was disgusting. When my 5 year old climbs into the back and recoiled in disgust, it’s bad.
Between the attitude and incompetence of the staff, and the downright nasty interior of the rental itself, I hope I never have the misfortune of having to rent from Hertz again. Oh and they didn’t even put the right grade of gas in it so the Jeep barely had enough power to get on I-​215 and merge with traffic. Once I put premium in it as the manufacturer calls for at least I could get on the freeway without asking my guardian angel for some help in doing so.
1 Mercy Star, and only because Unilocal says I have to give them at least one. And my wife says my review is actually not harsh enough as I’m glossing over the other related issues we had with the rental. Again: Worst car rental experience I’ve ever had, hands down.

Call because my insurance sent me there asked if they had a van he said no asked if any of the other locations did he said you would have to call them yourself so I decided to just get a truck and asked what their location was he told me the address and I said what is that by and he said it’s 151 Gibson Rd. it’s not buy anything don’t you have a map on your phone? I told him his customer service was horrible and he said I don’t know what to tell you were not buy anything I gave you the address so then I show up the next day to find the right across the street from the auto mall and a half mile north of the 215 freeway but they don’t have a truck they only have a SUV I get in it there’s Coca-​Cola on the dashboard and windshield dried I open up the trunk and the spare tire and the Jack is laying in the back of it !! they did not clean the car obviously this is the worst run rental place I have ever been to in my life it’s amazing these guys have jobs they act like they’re doing you a favor more interested in the basketball game playing on the big screen in the lobby than helping customers.
If it wasn’t for a free rental from my insurance company I never would’ve rented from these guys

Best service ever! The vibe is homie-​ly lol William helped me out with my situation. I had problems and certain needs, he provided exactly that! with ease and comfort, as if I was visiting a friend at his workplace and he was literally hooking me up! Letting me know everything with all the questions that I have bugged him with. Being a semi-​typical asian. you know how much of a pain in the ass my spoiled arse can be.hehe.anyway the homie hooked it up, I couldn’t have been anymore satisfied with the service. I will definitely be coming back, and I think I wanna be in that gold club thing haha. I guess some people want Ritz Carlton like service. (I know how that is. I worked in one for 2 yrs. cucumber water and all of that) yall gotta understand 2 types of service. slaves and actually people working their jobs as best as can. can’t expect perfection. people need to chill. Have a great day everyone!

Ben and William are awesome. I waited on hold collectively for over 3 hours trying to call the Hertz 1 – 800 numbers… they fixed everything within minutes! Call them direct don’t even try the 1 – 800 numbers!

Being nice to customers isn’t customer service. Giving a damn about customers is customer service. Or at least pretending. This place sucks.
I called three hours ago and confirmed I was dropping off my rental. Confirmed I needed a ride to the body shop to pick up my car and confirmed that they would provide the ride. Confirmed the time I would be arriving and that they would have a ride for me *at that time*.
Arrived a half hour ago and have been sitting here waiting ever since.
«Uh, yeah it’s going to be a while on that ride. My driver is out right now.»
Okay, then why did you confirm my drop-​off time on the phone, and specifically confirm you would give me a ride *at that time*? Why not just say «we only have one driver so it’s first-​come-​first-​served on the rides»?
When I picked up my rental it was the same story. Two people behind the counter, only one working and doing it at his own pace regardless of the stacked up line of customers. He was no problem to deal with, nice enough, just didn’t give a damn. Oh I’m getting a car that really kind of sucks? Sorry it’s what we got. Not his problem right, it’s mine so why should he care? The second person behind the counter could have been checking her Facebook for all I know. She didn’t do anything but play with her computer while the other guy just chugged along. Oh, and did I mention I called three times in the week prior to confirm my reservation, my ride from the body shop, etc. etc. etc. No? Well I did. Why did I call three times? Because the first two times the guy on the other end took my phone and reservation numbers and said he would call me back. Then never did.
One of the people in line with me claimed he rented from Hertz every week for work and this was the worst experience he’s had. Hearsay, obviously, but it matches my experience so I have no reason to doubt him.
Once it was my turn at the counter I asked about attaching my gold status to the rental (being paid for by the insurance of the lady who rear-​ended me) and was told I have to do that myself by calling some other number later. Once I finally got the keys he said «oh look it attached your gold status.» I asked if that made me eligible for upgrades or anything else and was told that the reservation was already completed and assigned and here are the keys. Great to see that Gold Status delivering benefits!
Finally, my car. It was quite dirty — suspect stains on the seats and everything — but in good mechanical condition and full of gas. I guess that’s worth a bump up to 2-​star since the car is the important part of renting a car. But come on, get this thing cleaned up. Oh wait, the employees don’t have to drive these cars so not their problem right?
This place just doesn’t give a damn. The employees are nice enough, so maybe just apathetic about their job or whatever. Could be management or leadership or corporate culture problems. I don’t know. It is what it is: unacceptable.
Prepare to sit around and wait. Ignore everything you hear on the phone.

Rented a car on Friday and Gabby was excellent jn helping me get the process done quickly and smoothly. .had a problem with the car and brought it back Saturday Morning and it was swaped out with no problems by Ben so although i had problems they rectified them with no problems and i appreciate that in a company

Although this company was very quick to come pick me up from the body shop and I was happy with that service, both times I tried to call this company I was put on hold for a solid ten minutes. When I went to pick up my rental, the three employees behind the counter all seemed uninterested in wanting to work and not very friendly. When I went out to pick up my car the inside was dirty with trash and crumbs. I asked the employee if they always give out dirty cars and he responded no and asked me if I wanted them to clean it. I of course said yes and proceeded to wait inside another 10 minutes while it was cleaned. I appreciated that he cleaned it, however it should have been cleaned before I was given the keys.

Worse rental experience ever. Only came here because this is what the ladies insurance covered. I’m getting charged for things concerning an accident that wasn’t my fault. I felt like everyone here is in the training process. Everyone is very unhappy and so slow. Give your employees some coffee.

I rented a car for Sat/​2 — Mon/​4 May:
— Picking up my car at 11:35 am was pretty quick.
— I got an upgrade due to my Gold Circle membership.
— When I dropped off about 10:20 am they offered me a ride home, which I made use of.
— Will definitely be back.

This was the WORST rental experience have ever had with Hertz. I rent cars 3 – 4 times a month — always with Hertz, and wanted to try on off-​airport site. The staff was slow, had complete disrespect for customer’s time, the car was not ready, did not have gas in it, the counter woman at return was EXTREMELY rude and very slow. She obviously did not care that I had other things to do. She argued with me, talked over me, and would not shut up long enough to listen to my concerns. The manager at this location was equally as rude and could have cared less. Neither apologized or offered any resolution. I am absolutely shocked that Hertz allows any location to be run so poorly with customer service. I am sure they are glad to know I will NEVER rent from this location again.

I got the worst customer service from all 3 staff members that helped me. I had a female employee raise her voice at me and talk over me while I was trying to talk. I do not recommend this place. Management is very horrible. The car I rented smelled very bad, and It was very dirty inside and out.

Returned my one way rental from LA here to Lesa today and immediately Eddie went outside and checked it out and I was out of there, no fuss or additional charges. Thanks for the great, quick service! On the LA side it was just as easy, Glen had me in a car back to Vegas in a flash with no problem. The car was a Dodge Avenger and I had a smooth, easy ride.

Worst experience I’ve had with a business. You would think reserving a car a week in advance would have a car waiting for you at the place you made the reservation for. Well you would be very wrong.
I came in with my reservation that I PREPAID reservation and while I was waiting in like a lady comes out and says the have no more cars and doesn’t explain anything. I actually had to ask what I was supposed to do with my prepaid reservation and she tells me that my card was not charged and that I should go to the airport to get a car… OK… So does the airport have a car available before I drive all the way over there. Well that was too much to ask because they don’t know and they can’t get a hold of them.
Oh and apparently their website it not run by Hertz so they have no control over reservations and cannot guarantee you will have a car waiting for you. So if you absolutely need to rent a car do not go with Hertz.