Enterprise Rent-A-Car

I love love love the customer service at this Enterprise Rent-​A-​Car. I travel for my job and have gone through numerous rental cars and this is the first rental facility where they go over and beyond great customer service and I know they know it. They have a bell that customers can ring for great customer service and you can constantly hear that bell ring. I know I rang it. Every representative that I had the pleasure of speaking to or working with knew how to make your day. Thank you Enterprise @ Warm Springs!

Had to rent a car last week for one night while mine was at the shop. The mechanic had enterprise call me because I was in a hurry with needing to get to work. So they called got my information so that when I got there it would go a little faster. I did have to wait because they were busy. But it worked out ok. Dane ended up helping me, I believe I got a upgrade which was cool. To bad I was only going work. Dane had a great personality and made jokes along the way. He took into consideration I had to get going but was professional the entire time. When returning the car the next day. I had another guy help. I didn’t catch his name but wow he was awesome too. Such a great staff. I’d definitely be back.

I give this location 5 stars because it gave great service. Adam was very helpful upon check-​in and he happened to receive my car when we turned it in also. They picked me up and dropped me off with no problems. Unlike Hertz down the street they had the correct vehicle waiting for me upon check-​in. I’ve gone to Hertz twice in the past year and have been disappointed both times. I would definitely recommend Enterprise in Henderson.

Great job by the sales team on getting me into my new car. No haggle price. Is what it is and for the type of car was a good deal. They will give you Kelly blue book on your trade in no more no less. In total took about four hours to get me off the lot in a new car not including the test drive. Your car will be washed by the sales man to the best of his ability. In all, very happy with the sales team. I was offered an interest rate .5% less than what I came in with which they find for you. I suppose this is what took the most time to do. Wasn’t barraged by a dozen different salesmen. The complimentary coffee is a plus as it is very tasty. Would I buy another car from Enterprise? Yes.
As for the rental side Enterprise is the only business I will rent from. On the average I’ll rent about twenty cars a year mostly from the store in San Francisco they know me by name and offer me top end up grades. I’ll reserved a sedan but when I get there I’m up sold to a convertible Camaro, Mustang, or a new 300 for just a bit more. Sold all around. The staff you deal with are well dressed and possess a well mannered demeanor not typical of a car sales man more of a business professional often in a suit or similar and polite.

The staff and customer service here is lacking in all aspects. Even the Branch Manager Carlos, has no idea about what it is to provide service or even respect to a person for that matter.
I rented a vehicle for 10 days here and they are trying to blame me, for previous damage to the car. Be weary of this location because Carlos is NOT on the up-​and-​up.
My suggestion would be to notate every flaw, even when they tell you not to. Also take pictures and video of the car prior to driving the car off the lot.
DO NOT RENT FROM THIS LOCATION! Since this experience I will no longer rent from any Enterprise location in the future.

I’ve used this location 3 times before. They’ve been decent in the past however for whatever reason my bill this visit was extremely high…
I felt extremely uncomfortable with the person helping me. I was dressed in a suit and tie and he asked about my dress and I let him know «I’m on my way to church.» He then asked what denomination I was and I told him.
Not soon after my bill was ready. It ended up being $ 91.00. My rental was:
— Lowest car grade (Dodge Dart)
— 24 hour period (sat to sunday 9: am to 9:00 am on the dot !)
+$ 15.00 fee for young driver (I totally understand that)
+11.00 for refuel fee (again I totally understand)
My rate (time and milage) alone for the 24 hours was $ 50.00 dollars and the taxes /​fee’s were piled top of the $ 50.00. making it to $ 91.00.
Any way you spin I can’t justify a $ 91.00 bill for 24 hours. I’ve never paid that much anywhere, especially for the lowest grade car. The whole situation left a bad taste in my mouth and won’t be returning there.

Awesome Customer Service Super Friendly No Complaints… I will definitely go back I love Enterprise Car Rental very helpful

This is my go-​to car rental place and I’ve never had a bad experience. Staff is always friendly and even when they’re busy the wait is never bad (not like rental car agencies at the airport!). No reason to go anywhere but Enterprise.

Had an emergency situation when I needed to return my fathers rental from out of state a day early to this location and rent a specific type of vehicle to drive him back out of state, and they got me into the perfect vehicle that worked into the situation quite well. I had to unexpectedly keep the vehicle longer and it cost much, much less than expected. I’ve used other Enterprise locations in the past (most good, one horrible– see my previous reviews) but this one was the best by far, not only for pricing and selection, but the staff was awesome all the way around, from the gentleman from Brooklyn who I initially brought my father’s rental back to who inspected the vehicle and wished the best for my father, to Carlos who set up the vehicle and agreement that I rented, to the woman (who’s name escapes me) that was at the return counter this morning, because she was equally as fantastic as the rest of the experience, but it was very early for me and my coffee hadn’t kicked in yet, so sorry for the poor memory of who was who, but yes, Enterprise in Henderson was an A+ experience and I would rent from here again in a heartbeat.

My husband and myself had such a great experience at this location. Sasha and Jason were absolutely wonderful and a pleasure to do business with. We had been through the ringer in our previous car purchases and coming here was the best thing we could have done. I tend to get confused when it comes to all the ins and outs of car purchasing and they were so patient in helping me understand! They are fast, friendly and professional! We will be referring everyone we know to go here!

Had a great experience, worked with Blake to select a vehicle, he was very patient and seemed concerned with helping me select the car that best fit me. I don’t remember the name of the finance manager, but he truly seemed to go above and beyond to get me the best interest rate.

Greeted immediately, by Paul. Didn’t know with debit card they need utility bill, Paul was super patient with me when I had trouble pulling it up. I just recenlty purchased a new phone. After the wait I then changed payment to a Credit card which didn’t need proof so needless to say he was still patient.
Michael who then helped me was pretty cool too.– the New Yorker
Great team.

Rates were comparable to other car rental places! Staff was efficient and professional! Car selection on my visit was somewhat low but the experience with the manager and staff made up for it! Easy return of car! I had to swap cars during my trip and employees made sure I was taken car of!

Other than a few employees calling in sick at the top of the morning, and only one person at the desk. Everything was great. I have to say, the gentleman was trying his best. that’s all I can ask for, but I was late getting to my destination by 50 minutes because of it.
The support staff was great and very professional when they got to me. One option that Enterprise should offer, let us purchase the Satellite radio feed during the duration of the rental. If the boulder Highway location was open at the same time, I would have gone there, but I have to take one star off because of the delay.

Yesterday I got a one way rental from this enterprise location. The service from both staff I dealt with was excellent. I will rent from this location again for sure.

Super impressed by the friendliness and professionalism. Every employee we encountered went above and beyond to be helpful! I’ve had experiences with other rental car companies that will blindside you with random fees but not here! Definitely recommend!

Had a 1^st time situation, my personal car caught on fire. State Farm Insurance initially set me up with a competitor for a rental car. My party of 4 stranded by Hoover Dam, AZ. When calling me they advised I would need to catch a taxi and would get $ 20 credit towards my rental. Make a LONG story short Shaun @ Enterprise R-​A-​C. He came in a large size truck in descent time. Plenty of room for my passengers in comfort and our personal belongings. Shaun lightened the situation with great conversation. He and Lance give GREAT customer service. No matter when I call they answer there phones and they call me to follow up on my rental. Would like to send you the biggest THANK YOU for taking good care of US since the day you came and picked us up and through our rental experience. Awesome Team @ this location.

The Staff makes the difference!
Manager TAYLOR SPENCER can be justifiably proud of his co-​workers, because they are the epitome of outstanding customer service and yes, I certainly noticed! They treated me with the best-​possible courtesy and made me feel as if I was their most-​important client.
Repairs to my under-​warranty 2014 Malibu required that I get a rental, paid for by General Motors, so I paid nothing at all for my car, except refueling when it was returned.
The way you are treated, is a reflection on the kind of management a company has, so Area Manager MICHAEL SCHULER must be truly fantastic at what he does.
And, as an aside, this review was written by a dude (now 65) who used to work as an employee for «HURTS» Rent-​A-​Car at the old Stapleton International Airport in Denver CO, during the late 1970s.

Blake Moore was excellent at helping us buy a 2013 chrysler town and country. We went to return at rental and noticed the sales lot. We had all 4 children with us. Blake and the other staff gave the kids foam cars and other items throughout the process that entertained them while allowing us to complete paperwork etc.

Every time I drop my car off for service this is where I go. Customer service is great and always ready to help. The cars are decent.
You can definitely find a better rate at a different location but this serves a purpose, they are the only rental location around the dealerships and they pickup and drop off.
Monday mornings are insane around this place. Try to avoid until after 11.