El Pollo Loco

First time at this place since moving to Henderson. Very disappointed considering I’m in Henderson not the hood. Went inside. Place is filthy. The condiment stand was disgusting. The floor was filthy. I ordered the chili lime shrimp tacos, poorly made. The shrimp was so tiny. I get bigger shrimp from the lunch truck that comes to my job on Fridays. Same price and the shrimp are huge blasting with flavor. I will never ever dine at El Pollo Loco again.

Always a go to place if you are in a hurry for good chicken. Place was clean and friendly service.

If I could give this place 0 stars, I would. I used to come here a bit but after the last couple times I’ve changed my mind. If you don’t have certain cuts of chicken please don’t lie to your customers and charge them extra!!! This happened too many times, just let the customer know and they’ll be fine. Plus the customer service here went down hill almost instantly! Went to the drive through and I got stared down by some low life who worked there, I was so shocked to get this sort of treatment since I was paying quite a bit. I felt robbed, not gonna lie. I understand if the customer is being rude, I work in retail so believe me I’ve dealt with some assholes. This is why I try to be the best customer, but people like these guys are just useless and should be replaced with people who want to work. I’m done ranting but just to sum it up, don’t waist your time because obviously you’re waisting theirs.

Love El Pollo Loco, great concept, killer food. I will not patronize this location any longer as the past THREE times I’ve tried to go, they are out of white meat chicken. Last night I went in and ordered a 2-​piece Breast and Wing meal. The cashier paused and then said «we are out of white meat». Fine. I asked if I could wait while they grilled more. It was as if I’d asked for a million dollars! The poor guy was like «uh, it’s going to take like 25 minutes».
Really??? It was 5:30 pm but you’d think I walked in at closing time.
This has happened 3 times now and we spend (as a family) at least $ 30-​$ 40 per visit.
Someone needs to figure out how a chicken restaurant can actually have chicken at dinner time.
So over this location.

Good but could improve. This is my go to spot for my el pollo fix. Staff is usually nice and pretty prompt. Where this place kinda lacks is keeping up on things in the eating area. Sometimes i will go in and it will be nearly empty however the dinning area is pretty messy. I know in a rush it is hard to maintain it but in n out does it all day everyday. Little things like wiping down the table and chairs, condiments, salsa bar, soda machine, straws and lids. There is one manager who is always on her game, wish they would find another like her.

A mistake was made on my order and they gave me chicken instead of shrimp. So I let them know and they fixed it. Very professional and no issues whatsoever.
And it was my first time at this chain. 5 burritos! Er, I mean 5 stars!

I eat here about once a month a quick go to family meal that is healthier than KFC. I always use a coupon when I go because it is overpriced otherwise. They almost always run out breasts. Nothing special about this place but sometimes it is the best option when you are short on time.

Phenomenal service and great food. Went through the drive thru. Had a few questions and the guy was very helpful. Food came incredibly fast and was really great. They even included salsa’s without being asked. Will definitely be returning!

We were first timers to El Pollo Loco. It was actually really good for a fast food place. The only reason it got 4 stars instead of 5 was the amount of shrimp on the Chicken Shrimp peas and sausage bowl my husband ordered. There were 4 small shrimp. I would’ve given it 5 stars for mine. I ordered the mexican cob salad, the dressing alone was great; but the difference salsas they have on their bar were all good. :-) The staff were all really friendly! It was a great change of pace!

The Chicken and Avocado Rice Bowl is a nice addition to the menu. The size is generous and filling for the under 500 calorie option. I still prefer the grilled chicken… In this category for fast food chicken bowls El Pollo comes in first place but next time I will eat the chicken!
What I loved… We were given a buzzer for when the food was ready. This was genius because I have never liked waiting with the crowd when it is busy.
Three Stars I am not sure how El Pollo can change this, but the salsa bar is always a little messy. Unless someone had the job of watching it for every spill, with the volume that they do it would be difficult to keep it clean. We also chose the cleanest table we could find. For the price point, that is something that could be done better.

I’ve been to many El Pollo Locos. This one is one of the best. It’s clean and modern. The employees are friendly and fast. The food is fresh and tastes great. Awesome. I recommend this place.

Great low cost date!

The first time I have ever been to this restaurant was wonderful. The customer service was great! He explained everything and was very patient when I was ordering. The avocado burrito was amazing. It was full of flavor with what seemed to be very fresh ingredients. It was also a reasonable price for what I got.

We weren’t able to eat here but it says they close at 11pm. We were there by 10 pm and they turn as away.
Seems like employees there dont want to work. Come on close at your closing time!

Today I tried the bean, rice and cheese burrito. It is good, not dry and its a good size considering its like 1.69 in price. Taco al carbon was delicious and the green and tomatoes sauce were fresh.

It’s not fancy food, but I always like their chicken. It has a good flavor and is cooked right. I’m not a big salad eater, but I love their grilled chicken salad and can eat that all the time. I miss their side of sweet corn cake, which was discontinued. That’s something I always liked from other places (and I made it myself) and would usually get that there. I have also enjoyed both their chicken avocado & chicken bacon stuffed quesadillas, which I found fairly unique. I finally tried their tostadas, both chicken and pork, and they were delicious. Their tres leche cake is tasty but a bit pricey for such a small piece.

Finding good chicken that’s cooked fresh and not fried is hard. That’s why I love el pollo loco. I can get a chicken bowl without rice to get shreds and keep these gainz brah.
I go here all the time. Order food, get food, eat food, fart in car, and go about my day. Why would someone write a Unilocal review for a fast food joint? That’s because it was special today. An el pollo loco employee’s customer service display wowed me.
This young man seemed to love his job. He genuinely seemed to love it. I can see him becoming a CEO of something someday. I hope gets a scholarship or something. Usually it’s busy when I go in. He helped us with a smile, tried to upsell with a smile. We sat down ate our food. It was slow and I watched him clean the dining room, cleaned the salsa station, and came by out table and asked if he can take our empty tray and take care of it for us. He did and I looked at his name tag. I was really appreciative that he did that, at a fast food place.
Wow. I hope his bosses see this and tell him about this Unilocal review. Patrick you are the man.

One of the only fast food places I frequent this is another stellar location. The staff is always friendly and my order is always right when using the drive thru. I make it a habit of stopping here when I’m hungry and in the area.

Normally I love this place, but today not so much. Found a hair in my soup, ewww blahhhh ‚… missing condiments for the soup and sauces for the chicken !!