Stephanie Dental Group

Spent $$$$ here getting my teeth fixed, crowns, root canals, whitening. Had no issues with it until I got a bill on top of all the money I spent each time I went.
Every time I went I asked where I was in regards to my insurance maximum and every time they shot a number right at me, so I kept scheduling appointments thinking I was good. Now I get a bill that says I owe more on top of the thousands I already spent!
Called their billing number and the lady tells me «we don’t have a way of knowing because the insurance company sometimes denies payment». This would have been useful information to share with me when I asked each time where I was on my insurance, but every time they gave me a fully confident number. So I tell her none of my payments were denied in 2015, she then says well there is the cost for exams and things like that, again shouldn’t I have been told this each time I asked where I was in regard to my insurance.
I literally spent thousands of dollars here in 2015 willingly, under the impression I was not going to get a surprise bill at the end of the year, I asked every time I went to make sure this didn’t happen. And now I get a bill… I had more appointments scheduled for 2016, told the lady to cancel my appointments (I’m sure she could tell I was unhappy) and she could have cared less. I was going to spend thousands more in 2016 here, but not now. Trust is broken with them, looks like I’m a free agent looking for a dentist to give my money too that won’t surprise me with a bill at the end of the year.

Unfortunately In order for me to post this review i had to enter a star rating… but I wanted to give this dental office ZERO stars. When I made my appt, I asked them if they were contracted with my dental ins & the office gal said yes. So i made my appt and went. The plan was for a deep cleaning & a crown & an implant. My out of pocket for the deep cleaning was over $ 450 & that was after using a $ 50 off coupon. I was shocked. They had me open a dental credit card to pay my out of pocket. I asked how much they charged for a deep cleaning & they said $ 1800. I couldnt understand if they were contracted with my insurance why it was so high. I just figured i had crappy insurance. So I did the deep cleaning at the end of 2015 & had an appt in Jan 2016 to begin the implant. I had asked the gal in office in Nov 2015 what my out of pocket for the rest of the work to be done would be. She never got back to me until a few weeks before my appt date in Jan. She quoted me $ 4500. I was shocked as hell. How is it so expensive if they are contracted with my insurance. When a dental office is contracted with your insurance they are contracted to accept a set contracted price. This didnt sound right so I made me an appt elsewhere for a 2^nd opinion which was free and this other dental office actually was contracted with my dental insurance & for all my work to be done was $ 900 and that was my portion. I will never go back to Stephanie Dental. I feel the girl in front office (Rowe) just said they were contracted with my insurance for my business. Good thing i went somewhere else for a 2^nd opinion. I saved myself (actually my husband since Im not working at this time) over $ 3500. ***I ALSO WANT TO ADD THAT MY HUSBAND HAD 2 TOOTH EXTRACTIONS IN OCT 2015. HE PAID $ 90 (50% OF THE COST)…WE FOUND OUT AFTER THE FACT THAT HAD THEY ACTUALLY BEEN AN IN-​NETWORK CONTRACTED PROVIDER AS THEIR OFFICE SAID THEY WERE WE WOULDVE ONLY PAID $ 18 (10% OF THE COST).
To be FAIR Stephanie Dental did call my husband & I to discuss my review & they did reimburse a significant amount re: husband’s extractions. Thank you Stephanie Dental for that.

This is an update to my prior review, I just wanted to let everyone know that they called me and offered me «free service» in exchange for me taking down my awful review. HA! You made your scam artist bed, now lie in it!

Staff is always super helpful, especially Yasmin! she scheduled me to get my root canal done which I knew I needed, she stayed on top of things even with reminders cuz I knew I’d forget.
definitely would reconmend this place.

This place is all about money! They really never care with the patients and they lie! I came over there like months ago as a new patient since I had to change my insurance, the receptionist were not welcoming and I waited for like 10 – 15 min before they took care of me. Once the x-​rays were done, Dr. Sophia, told me right away that I have a periodontal disease and they have to do a deep cleaning. So I said, how much will it cost? then she called the financial advisor and told me that it will be $ 700!!! So i asked them, I will pass on it, but i just wanted a regular cleaning for now, and they never did anything to me at all! They said they cant do anything unless I do the laser treatment they are offering for my «gum disease!» Well guess what? I just came from Gentle Dental at Rainbow today, and Dr. Kressman, a very nice dentist, told me that I have a perfect gum and teeth! No cavities or anything. just offered me to do braces but never forced me!!! The hygienist Dr. John did a very great job cleaning my teeth which took like an hour but he didn’t mind! I didn’t even pay for anything! Don’t ever go to Stephanie Dental, they will rip you off!

The worse dental office in the world! Today, my son had his 6 month dental cleaning appointment at 1:30pm. This is not our first time here and an very disappointed with their lack of follow up and ensuring client is taken care of correctly. I received an email 45 minutes before appointment to confirm if my son was coming I responded he was. My husband and son arrived and are informed that they cannot do cleaning due to needing approval prior to service. The email did not state an issue nor did they call to communicate it. It is the same insurance as before not understanding why. I tried calling office but they never answered phone and I emailed them several times to get answer but no response. My husband and son after waiting for 45 minutes walked out of office. Sadly, this is second time they fail with my family. I wanted to give them a chance but it is confirmed they are not a reputable dentist office. Very upset with their lack of caring for patient time that was wasted.

This Dental Office is super clean and everyone is super nice and knowledgable! The hygienist Angela is so gentle!

Went once and never went again. The tech who took my X-​rays was super nice but besides that my experience was not good. The dentist was not very friendly, was talking down to me and I felt like he was more interested in flirting with his assistant (a different person than the one doing the x-​rays). Told me I had periodontal disease, didn’t even bother doing a cleaning and then told me I needed to get laser treatments for the periodontal disease, which I said I would think about because my insurance only covered a small portion of it. Glad I didn’t do it! I ended up getting a 2^nd opinion and 2 dentists from the other clinic both said they didn’t see any signs of periodontal disease. Later, I ended up at a different dentist for my regular cleaning and she also confirmed that I don’t have any periodontal disease. So in the end that is 3 dentists that say I didn’t have periodontal disease and it gets me thinking that Stephanie Dental was giving me a false diagnosis in hopes of making money off of me. I definitely would not recommend this place!

After having a bad experience with another dental office just a couple of weeks ago, I tried Stephanie Dental based on the reviews here. They were very helpful over the phone, and I was promptly seen once I arrived. I don’t have insurance, simply a dental discount plan, but they were very good at explaining all of the costs up front. I needed a 4 quadrant deep scaling /​root planing. I got half of my mouth done today for just about 20% of the cost my last place quoted me.
Highly recommended!

Ok formerly I had a very good opinion of Stephanie Dental Group. They took care of my wife & I while I lived in the Las Vegas area. I received a crown from them before moving to Chicago and not long after the crown broke. So I flew back rented a car checked into a hotel and they replaced the crown. Now the crown has broken again & I cannot afford to take time off form work & fly back to Vegas again to replace the crown again and Stephine Dental Group tells me sorry we can’t do anything for you. I didn’t ask to have the entire cost of the crown refunded after two failures in approximately 2 years. I asked to have the cost of just the appliance that failed 2 times refunded for having to endure the crown procedure 3 times in about ²¹⁄₂ years. I think the dentist we used to see does good work but they sell a product they do not back up. So now I’m out an additional 1200 to have the crown replaced because insurance will not cover a replacement in less than 5 years. So if Stephanie Dental delivers a crown to you make sure you buy the most expensive one because that is the only one they will back up.

Been going there for years and they do a Great Job! Fixed many issues that our prior dentist had missed with regard to our families oral hygeine. Most importantly, i have issue with being seen on time and there is no wait, we’re always seen on our appt time.

This was my first visit at this location. The staff were all very knowledgeable, and very friendly. They made me feel comfortable from start to finish. From the dentist, to the hygienist, they were all great. I will definitely be telling all of my family and friends. :-)

I would like to preface this with: I hate going to the dentist. The only reason I made my appointment with Stephanie Dental Group was due to the pain in one of my teeth.
That being said, the staff here were extremely friendly. The dentists, I happened to see two, were very upfront about what they saw and were willing to explain everything. Maybe my bias got in the way of my experience because the staff is filled with cute girls and bubbly personalities, including the two dentists that saw me. This may or may not be a good thing depending on how well you take care of your teeth.
Also, if you check in on foursquare (.)com when you’re at the office you’ll receive a $ 50 dollar voucher.

I will give Stephanie Dental two stars since they do have VERY good customer service and are very friendly. However, since going there my filling came out randomly just a couple months after having it done. This filling was quite expensive and I had to wait a while in the dentist office to have it completed. However, I thought it would be worth it only to have to go back a few months later and take another 2.5 — 3 hours of my time to get another filling. Thankfully, they did not charge me for the replacement. Too bad that my new dentist did x-​rays and it turns out that there is a shadow under this filling. So either the filling was not fit snug into my mouth, cavity was missed or the filling is not fitted properly in my mouth and another cavity developed.
My husband went to Stephanie Dental and had a horrible experience with them. The cost alone was very high, but that happens with dentistry. He was in so much pain after they gave him a root canal that he stayed in bed for a night (which is VERY rare). Given, the site was probably infected, but he only got one shot of antibiotic and a few ibuprofens after I called them to let them know how much pain he was in. The man has a high pain tolerance, so it had to be bad.
Then, at our new dentist, he was told that the filling Stephanie Dental completed in his mouth IS CRACKED. This is not even a year after he had it done and it cracked? He doesn’t chew on ice, doesn’t eat candy, lollipops, nothing that should do this to a brand new filling. The filling he had from 15+ years ago is still intact, but the newest one is already cracked? So now we have to spend several hundred more dollars to get it replaced by our new dentist when the original cost about $ 700.
I will never go here again. Like I said, amazing customer service, but this is just ridiculous!
Oh, and P. S. I got a quick filling at my new dentist. The filling is beautiful and it only took 45 minutes to get Novacaine, filled and then a polishing. I will never go back to Stephanie Dental regardless of all the coupons they send me. Not worth it.

This office was helpful and friendly when Dr Maffeo was there. The staff has changed within the last 2 years to a disappointment. I have had my front filling done 3 times within 5 yrs. had one of those awesome crowns that they make in their special machine before your eyes. Well that is no longer in my mouth and the office will not work with you to resolve and my insurance won’t help cover a new one for another 3 yrs. with a 5 yr clause to work on same tooth. Mind you that with insurance the whole prep and tooth out of my pocket was close to 2k. Sent email to office complained to office manager with no offer to assist. Bad choice on my part for years of my families services thinking how friendly they are. Friendly doesn’t mean nothing if the products used are crap!

My experience began well, it was after I spent hours there waiting and arranging to have someone else there during the procedure when I got frustrated. I called the day before and explained my situation, I was informed not to eat or drink large amounts of fluids 8 hours before the appointment in case I needed to be put to sleep for the procedure.
While in the office, I drank approx ¼ bottle of water to take medication. With my bottle of water on the counter next to me the entire morning, no one ever told me not to drink it. I was actually given water during my oral examination.
I was told as I took my seat to go under to have my wisdom teeth removed, that the procedure could not be done because the last sip of water I took was an hour before.
The frustration is that someone could have told me this! I had to arrange for a friend to be there for the procedure, they billed my credit card (which is still on hold) and I wasted an entire half of a day! Unfortunately, this was the only few days I have to get this done, and now I will have to wait over a month.
My insurance will get billed for x-​rays and examinations. This will now come out of MY pocket at the next office I visit.
I am NOT HAPPY AT ALL!!!

I decided on this dental group after reading a great review on Unilocal.The entire staff was extremely friendly and made you feel at ease with your whole visit. They explained what to expect with your visit, even breaking down the bill so you don’t have any surprises. What my insurance didn’t cover was very affordable. My hygienist, Sarah, was awesome!

Once again I went to Stephanie Dental and was completely satisfied. If you need a Dentist this is the place to go. They make you feel really comfortable.
Chris Hubel

All about the money not about the services. They will try to sell you upscale services that you don’t need. They have someone special just for selling over price service, I went to another dentist and have the same work done for $ 8500 less than they quoted me and I did not need the deep cleaning they were trying to sell me for co-​payment $ 480.00 my new dentist told me if I need that service would have been only $ 55.00 Co-​payment not $ 480.00 as Per Stephanie Dental Group. Also beware what you sign with Stephanie Dental Group.

This was my second visit in the past year so I feel more comfortable giving this review 5 stars since I seldom review much less give 5 stars.
Dr. Maffeo is very friendly, open, explains everything and gives accurate expectations and Merrie was great to deal with explains pricing and options clearly.
They did a root canal and crown in two 2 hour visits (2 days). Both visits were with less than 15 mins wait time before seeing the Doc.
Thanks much to all the Stephanie Dental Group staff!