Anthem Rejuvenation

Gotta be honest, I am from the state of Minnesota and health care there is very good. So I am a little bias, BUT I am also in a healthcare field and know generally how things should work. I arrived early to my first appointment to do the paperwork and such (no one told me to arrive early, I just like to be punctual). I waited 1 hour and 45 minutes to get back to see the physician. Most everyone had been waiting that long. Your appointment time is irrelevant. My only measure of when my appointment might be is by watching who came in the door before me and when they went back. When I finally got back, I had a short 5 minute conversation with the Doctor about how I needed to schedule another appointment to have the procedure I needed done. So I waited 2 hours to have a 5 min conversation about how I have to come back. Ridiculous. I booked a month out for the first appointment. They couldn’t get insurance authorization during that month? Nope I have to wait another two months before I can get the procedure done. Hopefully they have the authorization by then. I might just fly back to MN to have the procedure done. It will probably cost me less. I don’t know anyone else that makes $ 250/​5mins, but that’s just me.

Worst clinic I’ve been to. My mother and I use to go there. They have such a careless disorganized staff. My mother and I had exams done at a different clinic and we have been waiting over two weeks to get a call back for results. You have to take on the responsibility to call THEM or else they won’t call. Dr. Elena doesn’t take proper time with her patients, it looks like she’s in a rush and wants to be done with you as soon as possible. DO NOT COME HERE!

Horrible customer service. Privacy violated. I will not trust them with my health. The doctor was great the office staff, appalling. I did not use strong language, I informed I would be reviewing the office on Unilocal and health grades and was hung up on.

I’m only giving 1 star in order to submit this review. This place doesn’t even deserve that. I didn’t even meet with the doctor, because my five minutes with the staff was such a joke that I left in shock… I’ve never met with any medical «professionals» (or lack thereof) who were SO extremely Rude and Incompetent, that they seriously compromised the integrity of this office. I honestly feel bad for the Dr’s and am a bit perplexed, as I’m sure No One in their right mind trying to run a successful business would hire people to represent them with such horrific attitudes, and lack of knowledge and integrity. No respect, self righteous, and absolutely absurd customer service. I should’ve heeded the warnings on these reviews. This place is quite literally, a joke. Note to the doctors– Your front staff needs proper training and recurrent reviews. No one would want to be represented this poorly.

Absolutely terrible experience like everyone else. Made appointment weeks in advance and had to wait over two hours to see the doctor. I read the horror stories about Feng so I scheduled with Langdon. Sure enough they switched not only doctors but messed up my appointment. They scheduled me for a pregnancy test and to get birth birth control when I went for annual check up. The staff was awful and rude to deal with.
I warn you like so many others. Do NOT go to this doctors office.

This place is a joke. Bottom line, if you’re looking for an ob, find another.
I’m so disappointed. I have never been to another ob. Dr. Feng was my first ob since I was 14. & now I’m on the hunt for a new one ! Aside from the sole purpose of me not being a patient here anymore, the last time I was in it was insisted that I was a new patient when I indeed am not. Like I said, been going here since I was 14 I’m 23 now. Did I mention the receptionist here act like they are themselves the doctors & are always extremely rude & brisk. Very little effort to work with you. It’s so damn disheartening. Every time I would leave a vm on their answering service I would leave it with an actual human being & they would NEVER contact me back. Also, since I have been going here I never understood the Mon-​Thurs hours with 2 hour lunches for each day but you’re only open from 9 – 5. Not a whole lot to work with here. Goodbye Anthem Rejuvenation. Smh.

I have been going on and off for almost 10 years and by far the worst practice I’ve ever been to. When I started going 10 years ago Dr Feng told me I wouldn’t be able to have children. I was pretty upset by the news and was lead to believe that. I never thought to get a second opinion. Anyways I have two children without any complications getting pregnant. That’s pretty bad misinformation.
Not to mention the countless hours I’ve wasted In her waiting room only to rush in and out as fast as can be with my appointment. The last time she left so fast I sat there for 15 mins thinking I wasn’t finished. Only to finally get up get dress and ask.
The front office staff is alright but god forbid they have to call you with any information it will probably be wrong. I had them call to tell me I had a problem with my pregnancy when I wasn’t pregnant. Once the girl on the phone realIzed her mistake she laughed hysterically only to turn around and give me bad news.
Forget about any follow up appointments. They will charge you every chance they get. They will make you come into the office and pay a co pay even when they could of told you on the phone.
Very unprofessional. I feel like Dr Feng is only interested in money. This is why they sell all of the Botox and implant stuff on the side. Just greedy trying to make money.

The staff is great but Dr Feng is the most uncaring Dr I have ever met. Unfortunately I was so busy with work during my pregnancy that I couldn’t switch Drs and she delivered my baby. During the visits she never really took a concern in the way I felt or my worries. After I delivered my baby and went to my 6 week appt she kept implying I wasn’t happy! And I will absolutely never return to that office!

Dr. Feng is by far the worst doctor I have ever experienced. I was diagnosed with a very common disease that in rare cases can lead to cancer. After reviewing my blood work, she told me that because you have this disease you WILL get cancer and there is no way around it. She made me feel as if I already had cancer before I even left her office. I’ve never met someone so cold hearted in my life and I left the office in tears. Not once did she give me current facts and information or ever say that routine PAPs will tell my current health and if anything were to change then biopsies will be needed. I immediately found another OB/​GYN who surpasses all my expectations and gave me confidence based off of statistics and personal experience with patients over the years. I would run from this place. I do not think she has the knowledge as a OB/​GYN. She also dabbles in cosmetic enhancement treatments as well as allows medi spas to use her medical license in Henderson.

Dr. Feng was rude and impatient. Make me extremely uncomfortable. Asked questions but couldn’t really get an answer from her. I wish I didn’t waste my time with her.

This place doesn’t even deserve ONE star. Read the tip I left. Staff is unprofessional & incompetent. The reviews are true. Heed their warning. Complete waste of time. One of the staff, Carol, implied I was lying. Of course bc she «personally opened the door at 2pm» & apparently I wasn’t there. My appt was scheduled for 2:15pm but the sign on the door said the office will open at 2:30pm. I’m really upset with this experience. She «went to see if the doctor will see me» & said the doctor can’t see me. I would have to reschedule. *sigh It was my mistake for not looking this place up. Had I seen the reviews prior, I would not have come here.

I am a current patient at anthem obGyn, and I personally think both doctors are great!!! Their staff is friendly and well educated.
Sure there is sometimes a wait time but then again think about it, It’s a doctors office!!! we go there to talk about our problems and get a solution. GET WITH THE PROGRAM PEOPLE!!!

I have been a patient there for a long time, when Dr. Feng actually cared about her patients. The office staff is rude, unorganized, and incompetent. Her lack to detail and uncaring manner has made me change doctors. I had bloodwork done and her assistant said it came back normal, a month later she told me at the office visit one test came back high and referred me to a endocrinologist. She doesn’t follow up with results from tests done, very uncaring and acts like your a bother to be seen. So thoroughly disgusted with this office. Seek treatment elsewhere.

I love this ob/​gyn!!! To start off the receptionist has remembered my name for 2 years and is always nothing but nice. Occasionally the wait does take long or she does reschedule but that’s because she’s delivering other patients babies!!! She has been very upfront and down to earth with me since day one and she’s genuine. While delivering my first child I had extreme hemorrhaging and my daughter had some complications. She literally called every nurse to help make sure I was comfortable and handled what she had to. Thank goodness I didn’t need a hysterectomy because now I’m pregnant with my son and still trust in Dr. Sophy Feng to deliver my baby and keep us safe. She respects any opinion I have in not wanting to be induced or do it naturally. She’s never pushy and always gives me the facts. She’s above caring and open to me, my questions, and needs. I would recommend to anyone.

I went to Dr. Feng for treatment of my endometriosis and irregular bleeding. She offered me Clomid as a treatment option. When I checked out, her office manager told me that the treatment was for fertility, NOT my disease, and therefore, I would need to boom a new appointment at FULL PRICE to get the exact same prescription, which I would then need to pay FULL PRICE FOR AGAIN, due to the fact that my insurance doesn’t cover infertility!

WORST EXPERIENCE EVER and that seems to be the trend from what I’ve seen about this place. Worst excuse for a doctor’s office EVER! Sat and waited for 2 hours just to be told she wasn’t able to see me because the appointment I had originally scheduled didn’t have a co-​pay needed and she wanted to change my appointment type to one that required a co-​pay. When I refused to change my appointment she refused to see me. Clearly she doesn’t care about an individual’s health, just a paycheck. Terrible and pathetic way to treat your «patients». Will never return and will be sure to tell everyone how awful the experience was.

This has been a horrible experience. I came in last October to have my IUD replaced. The 1^st visit they are ordering the IUD. 2 weeks later I come in they take out the IUD and after it is removed I found out they hadn’t ordered the replacement IUD yet. Now it is March and after much confusion from their staff I in to have the new IUD put in and I am made to wait in the reception area for almost an hour pasty appt time. I will not be coming back here ever

Worst Experience EVER. I have never been treated so disrespectful by a Medical office staff in my entire life. I scheduled an appointment on ¹¹⁄₄ @5:46pm on ZocDoc for an appointment on ¹¹⁄₆. I am having really bad pelvic/​abdominal pain. I Received an email from ZocDoc on ¹¹⁄₅ at 10:46am stating that the Dr. needed to reschedule my appointment for ¹¹⁄₁₁ at 3:15pm. In my notes to the Dr. I stated how urgent I needed to be seen that I was having really bad pain, and thought I maybe had a ovarian cyst that was going to rupture or had ruptured. When I called the Dr’s office to let them know that I needed to keep that appointment and that ZocDoc said there were several appointments available for 11/​6, and I was willing to take a later time of the day. The receptionist just said we don’t have anything available until the date you were given. I explained that I was in extreme pain and needed to be seen before then, she said they had not even one appointment between now Monday. I asked to speak with the office manager who was not helpful at all. (I AM AN DENTAL OFFICE MANAGER BY TRADE) I told the lady on the phone that I had never received such disrespectful and rude service from anyone in the medical field. I told her that I did not receive a phone call to reschedule my appointment she stated «because you scheduled it on zocdoc, we reschedule it that way» I said what if I am not available on ¹¹⁄₁₁ at 3:15, she said then we would just keep going back and forth on ZocDoc until a time worked for both me and the office. I said and why would you not just CALL the patient? You can see the notes that the patient is in pain and needs to be seen immediately. She then said I will advise you to go to the hospital ER then. I said so you mean to tell me that your office doesn’t keep ANY emergency time slots open? even double booking and telling the emergency patient that they may have to wait a few minutes past their appointment time? She said NO, We just send them right to the ER if someone calls in pain. I again then said, so you can read my notes on my appointment card, and SEE that I am in a large amount of pain (and other symptoms), and you didn’t see it fit to give me a call and tell me this? At this point I am crying, because now I have to go sit in the ER with people with the flu and gosh knows what else. *I* would have fit my new patient into the schedule somewhere! But still she did not. She sent me on my merry little way. I sometimes wonder if the Dr’s are aware of how poorly patients are treated by their office staff, and how many new patients walk out the door or never step foot in the door because of the service that they receive by the staff. I hope Dr. Feng reads this, and is able to go back and speak with her staff in regards to this matter.
P. S. I went to their website, and it looks like they don’t do much by way of OB/​GYN (that is Dr. Sophy Feng’s specialty). In fact as you can tell by the name is Anthem Rejuvination. I didn’t know any of this until after I had set up the appointment and she came highly recommended to me by a friend. They do Botox, plastic surgery, etc. at this office. So if you are looking for a traditional OB/​GYN office this is not it.
God Bless.