Anthem Pediatrics

This is the worst Pediatric care you could get for your child. I would advise you to never take your children there. My son was denied his medicine at a time of an emergency. I’ve called the front office to update my insurance over three times and its still not in their system. The last year has been HORRIBLE. I WILL NEVER PUT MY SONS HEALTH IN THEIR HANDS AGAIN. NURSE SHERRI NEEDS TO GET A JOB SHE CAN DO. I’ve been waiting on a referral for my sons specialist for a year now and she still cant get it right !!! The front staff is rude and incompetent. I also feel Dr. Vu gives special treatment to children of his own culture. When I brought this to Sherri’s attention her response was to laugh in my face. THAT JUST GOES TO PROVE THE LACK OF PROFESSIONALISM IN THIS OFFICE. NAUSEATING!!!

If I could rate 0 stars I would. My son has been seeing Dr Vu since newborn and the past 3 years have been HORRIBLE. Yesterday’s experience was the icing on the cake. My 6 year old son was POSITIVE for strep throat, after 2 hours of waiting we finally left the clinic at 4:55 pm (they close at 5). 3 prescriptions were to be sent to the pharmacy. They never were sent! How convenient? It’s after hours now, and the after hours nurses don’t have access to records. I was furious. I called the office today 4 times– the girls at the front took a message stating someone would call me back. NO CALL BACK. I am beyond furious. My poor son has 0 antibiotics, and no medications that will help cure his strep. WOW crap service. I call the after hours nurse again asking what she suggests «going to urgent care»… So I can just hand out another copay?! I am NOT HAPPY at all. I will not be going back to Dr Vu’s office. The nurse Sherrie is also extremely rude, seems like she hates her job or is a very unhappy person. Horrible horrible place.

Dr. Vu was very attentive. After a horrifying experience with my previous pediatrician place where we’ve been going to for 4+ years, I’ve found this place home. When it’s your children, you just want the best for them. The girls that answered the phone are so nice, definitely a plus!

I highly recommend Anthem pediatrics. I’ve been brining my daughters here since they were babies. I love dr. Vu and Sherri everyone that works here is definitely helpful when one of my kids is sick they’re such a great team.

AWFUL! Will NOT be going back here… Was referred by my daughters Asthma doctor right across the street and said that Dr. Vu was amazing and that he takes his kids there… I was really excited because we have been looking for a new pediatrician for our daughter who is a 19 months old… Well our asthma doctor must get special treatment because he’s a doctor and friend across the street… the young man up front was great but that’s just front desk… Wait until you get into the back. We waited for 30 minutes in the waiting room which was fine because we are first time patients here and we had to fill out paper work so that’s understandable but the second they took us into the back it was horrible service. They had about 8 – 10 people all sitting down in front of computers or standing around next to them talking… The older nurse who weighed my daughter acted like she hated her job and actually tapped my daughters head with her pen to get off of the scale when she was done weighing her… Then she took us to a room to which we waited 54 minutes !!! Still no doctor. At one point I closed the door because my daughter was getting harder and harder to keep occupied while waiting for the doctor to come in and do a simple check up. Then after I finally opened the door and stood in the doorway just so they could see we were getting impatient waiting… Still no doctor. Finally my husband and I were so frustrated and my daughter by that time was a reck and ready to leave… We grabbed all of our things and began to walk out while everyone who was at their computers and standing around watched us leave… We walked up to the front desk and asked for a refund of our $ 140.00 because we have been waiting in there for 54 minutes… Which then Dr. Vu came out and said «oh please I’m sorry we were trying to find her shot records yada yada I’m ready now» which mind you he was standing next to a nurse chatting the entire time… So which then I said that’s fine lets go back then we need to get her shots done today because my husband isn’t off again for another week… He wasn’t anything special at all. He did a crumby check up on her and didn’t act like he cared at all, very rushed and was just awful… We will never be going back here and are now going to do some research before we go to another pediatrician. Save your money go to a pediatrician who genuinely cares and likes their job working with kids.

Loved Dr Miller she’s great! I dont mind driving 30 minutes to her office because I know she is taking good care of my baby boy.

We’ve been going to anthem pediatrics since my son was born 4 years ago, and Dr. Vu has been wonderful since. This review is more for the location of this anthem pediatrics, as opposed to the anthem in rainbow. We usually go to the one in rainbow since it is on our side of town, but have no choice but to come here when our son is sick and the rainbow location is closed (usually on Wednesdays). I must say that every time we go to this location, we have had to wait for more than an hour to be seen by the Dr. I understand, however, that there are plenty of sick kids who also need to be seen, but to make matters worse, the older nurse (?) who has been there for the longest time is always, always grumpy whenever we are there. No hi’s or hello’s from her, and what made me visibly upset during our last visit was when my son, who is always so friendly to everyone, said hello to her and she just looked at him. I mean come on, I get you’re around kids everyday, but this is your job. A simple acknowledgment, such as a smile or a hello back would have sufficed. Even when I call that location for questions and she’s the one who answers the phone, she always sounds as if talking was just a waste of time. The only saving grace is that Maria, one of the receptionists/​MA who also works at the rainbow location sometimes works here too. Maria is the complete opposite of her as she is always so friendly to the parents and, even more so, the kids. Unless my child was sick and the rainbow location was closed, only then would I consider taking him back here.

Dr. Vu is fantastic. Our kids are 6 and 4 now and have been going to this office since they were babies. Dr. Vu is very patient and asks many questions during a visit. Comfy waiting room chairs and a TV to entertain the kids. Well checkups have reasonable wait times, which is nice with both parents working full time. At another office I used to have to take a full day off to take my kid to the doctor. If you have sick ones you can get in, but there will be a wait. Normally we see the Physicians Assistant on sick days and Nicole is very helpful. We will stay at this office as long as they are around :)

First time mom became a patient back in Feb 2012 when my son was born. Front desk staff and a couple nurses are rude and short with you. Doctors were nice when we dealt with them and didn’t have to long of a wait. However back in Jan 2013 my son was really ill; throwing up and diarrhea. I took him in two days after symptoms didn’t get better and they told me it would pass (Dr Vu). Must have called the after hours nurses line upwards of 4 times in the 4 days he was VERY SICK to which the on call doctors (I think I spoke to each doctor) kept telling me it would pass. Took him to the ER because he was so dehydrated and turns out he had a strain of Rotavirus!!! Which he has shots for but I guess the shots only cover a certain strain. He was admitted to the hospital for three days. I couldn’t believe it. No follow up call from the pediatricians office at all except they did keep resending the same $ 40 bill to collect on a co pay (for the appointment where they told me it was ‘pass”).
My son now goes to a new doctor.
Thank goodness I didn’t listen to the doctors.

We been coming here for over 2 years now and things have deteriorated. We love DR Vu, but his staff is not up to part. The receptionist has a 5sec memory span, she has no knowledge at all on what might seem plain simple questions you would ask someone working in a pediatric office. The nurse is very short, cold and many times just plain rude. The last 9months that we been going to the office we always see the nurse practitioner and never DR Vu. Most of the nurse practitioners have no clue when we ask them questions regarding our children health. Lastly; every time we go is never busy, only 1 – 3 patients yet our average time waiting is usually 45mins plus another 10mins inside the room waiting for someone to come in. I do not mind waiting if people are busy but, No one seems to be doing anything other than talk and be on their laptop. We are in the process of looking for another pediatrician at this moment I am done with the lack of knowledge, bad attitude and just lack of care of this office.

I left a much larger pediatric practice to come to Anthem Pediatrics and I am so glad I did. I rarely have to wait long once we are checked in. Granted, in the peak cold and flu season there is usually a bit of a wait, but I have never waited hours like some of the reviews have stated. My older daughter has asthma and it developed very young (which I understand to be not common) and it was missed by her former pediatrician… or should I say the entire practice since we never got to see the same doctor twice. After much frustration we found Dr. Vu, he got her on preventative medication and is very attentive to my questions and our family medical needs. Dr. King is also nice and the nurse practitioner has always been very professional with us. It is so nice to be at a smaller practice and see the same doctor when we come in. Dr. Vu remembers my girls each time we are there and talks to them. All of them listen to my concerns as a mom, which is super important. I have never felt pressured into unneeded medications and Dr. Vu was very accommodating to a delayed shot schedule. As long as my schedule is forgiving, I can almost always get same day sick visits if I call in the morning. If I call in the afternoon sometimes they have openings but usually I can get in first thing the next morning. Well checks are easy to schedule as long the parent remembers to do it in advance like most practices work. I do agree that the front staff lacks and someone with more enthusiasm would be nice. But I am going their for the doctor, not for the receptionist.

If you’re looking for a pediatrician, look no further than Anthem Pediatrics. I was compelled to write a review because of continued personalized care for my boy. At a party, I brought up that I was told my son needed surgery for pyloric stenosis and the doctor was asked what he thought. I was asked to hand my son over and then asked a few questions. I was told Andrew only needed some Zantac for heartburn and acid reflux but he carried my son a while longer because he said he said he wanted to confirm his diagnosis. I was able to pick up a prescription after we left the party and saw a huge difference in temperament from the acid relief. I was very happy to get the free second opinion that kept my son from surgery. Before I scheduled an appointment at the office, he voluntarily called to check in on my son, confirming to me that I was taking my son to the wrong doctor. We ended up having Doctor Vu as our pediatrician and my little boy is healthy and happier than he has ever been. Doctor Vu is a caring and compassionate pediatrician. He takes time to get to know his patients while keeping visit times short. I have never waited more than 15 minutes to have my son seen. He is a very straight shooter, with no nonsense when it comes to care, but I do enjoy the repoire we have during visits. He is friendly even after hours and asks how Andrew is doing if we run in to him. You want him as your child’s doctor.

My children feel very safe at Anthem pediatric dentistry. The staff is kind and caring. The office is very clean. I highly recommend this office.

My son sees Dr Vu, my daughter Dr. King. The past two well visits for my son, we waited over an hour and a half for Dr. Vu. Real fun with a 6 and 8 year old!!! Dr. King is great, but like others have written you rarely see the Dr. I refuse to have my kids seen by a PA or NP for a well visit check. They need to know their Doctor. PA and Nurse Practitioners are for overly protective parents who bring their kids to the dr. for every stuffy nose!!! I had them put in my kids file, and when I call, I tell them we are only seeing the Dr. This doesn’t always work. I used to live in Seattle where the medical care was the best. You cant find decent medical care in this community! You cant find anything good out there, think I will have Dr. King see both my kids.

The doctor have running late for 40 min and nurse took care of my son, with all due respect I’d prefer a MD than NP, that’s the same thing as a lawyer and lawyer assistant isn’t it?
Seek room is dirty and dusty which is not acceptable for med facility! Billing department charged a wrong office visit amount, overall — Meh. I’ve experienced much better than Anthem Pediatrics.

Um. what happened?! I never really have had to wait for my appointments but the last two times the doctor was running late. Today was an appointment which was rescheduled from a previous day. That previous day, the wait was an hour long. At least I was told up front but I really wish they would have called so I didn’t drive up there for nothing. I couldn’t wait for an hour (and you know it would have been longer) with my three kids in a waiting room that was packed. Well I was at the office today for an hour and a half. I didn’t even see the doc, I saw the nurse, which I was fine with since they were just well checks. I really hope this is not going to be a common occurrence, otherwise I will be looking for a new doctor for my kids.

My son was a patient of Dr. Vu, and we did see Dr. King once when Vu was out of the office. Both docs are very friendly, but from my experience, Dr Vu spent very little time with his patients. The past 4 appointments we had, the wait was long 20 – 30 min each time. What makes the visit even LONGER is that a medical student usually visits first, gives your child a full exam, and then you have to wait again for the real doc to visit. When Dr Vu does visit, it’s lightning speed. The med student spends WAY more time asking you questions than the real doc, which is disappointing.
Bad experience on our most recent visit, I went in thinking my 2 yr old son had croup, told that to the med student and Dr Vu. Med student kind of believed me, Dr Vu told me it was just very bad allergies and to give him Children’s Allegra. 2 nights later, I rush my son to Urgent Care at 3am (Goodnight Pediatrics, love them! A++++) and sure enough, my son had croup.
Won’t be back to Anthem Pediatrics…

I am becoming less and less fond of Anthem Pediatrics, and their billing/​records department.
My daughter was born on 12÷31÷12, I had not picked a pediatrician, and Dr. Vu was the pediatrician on call that night at St. Rose hospital. He was friendly, informative, and my husband liked him. I decided on him for our pediatrician.
I do agree that the doctors there are pretty illusive, and I have seen the nurse more than I have seen Dr. Vu himself.
But, on to my annoyance with their billing department. Today, 7÷25÷13, I get a bill from them for $ 350. For the dates ¹²⁄₃₁ and 1÷1… yes, seven months ago, from when we were in the hospital.
They have been submitting this to my insurance, and every time they do, I get notice from my insurance. AND EVERY TIME, my insurance tells me that I owe them, the provider $ 0.00.
The insurance has also stated that appropriate codes need to be submitted.
Now, my insurance covered my birth, and my daughter’s first two days of life.
I have written a letter that will be sent out tomorrow 7÷26÷13 telling Anthem Pediatrics that I will not be paying this bill until I get denial from my insurance company. At this time, I feel that I have no other choice but to withdraw my daughter from the care of Anthem Pediatrics and Dr. Vu. I have asked for her records to be released.
I see here a parent that says that her and her husband don’t have insurance, and pay $ 55 for an office visit. I find it funny that we are in the same boat, and we pay *******$ 100****** every time we step into that office!
8÷31÷2013
Still NO RESPONSE FROM ANTHEM PEDIATRICS.
Still don’t have my daughter’s records.
9÷12÷13
I get a phone call from a «Kerri», who works at the rainbow office. She says that my insurance, has given them denial over the phone. Sooo… she has denial, but I don’t??? I will handle that with my insurance company.
Kerri says that they would send me a discounted bill, along with the woman from the insurance representative that she spoke with.
9÷20÷13
I receive the updated invoice from Anthem Pediatrics,
***but no name of the insurance rep. that Kerri spoke to,
**or my daughter’s records.
10÷2÷13
I finally have my daughter’s records, after two months (asked on 7÷26÷13) …Seriously.

My youngest is a patient of Dr. Vu and simply loves him and his staff. We have only gone to the Horizon Ridge office one time, all other appointments have been at the Rainbow/​Patrick office. Just yesterday I called at 11 am after receiving a call from her daycare that she was compalining about her ear. They got her in first thing after returning from lunch. What other super awesome and very caring Pediatrician would see my child same day and in less than 2 hours to to top it off? I took her during my lunch break and was in and seen by Dr. for evaluation and diagnosis in less than 35 minutes total-​check in to RX and out the door! Simply amazing Dr!

I love this pediatricians office! My hubby and i are self employed and dont have insurance, these folks let us pay out of pocket and its only $ 55 per visit.
Dr vu is caring, knowledgable and great with kids. I also love the nurse practitioner.
They get me in & outquickly, are always polite, and the last two times I had to get my kids in quickly, they scheduled me for THAT DAY.
Also there are separate waiting rooms for sick/​well patients, and toys and books for the kids in the waiting room. Five stars!