Action Pool Service & Repair

Didn’t show up on time and didn’t return phone call. I didn’t hire them.

After several months of asking for better communication, better pool service, and going through numerous new pool technicians, we had to cancel our monthly pool service. They started out strong, but the last four months there has been no communication, no follow-​up, and no attention to pump readings, chlorine levels, etc. They are nice guys, but the owners are not properly training their new technicians and it shows in their pool service.

Love these guys — they do great work. I couldn’t ask for better!
Great communication, great service in maintenance and repairs.
~Michele

Been using Action pool for over 13 years. They do full service pool cleaning and chemicals on our pool every week. Our pool is clean and our chemicals are always well maintained. We have also had them replace pumps, repair our equipment, do acid wash and bead blasts. Great service and fair prices. Anytime we have had any issues, Reese is always quick to resolve them. Family run company that is customer service based. We have recommended this company, without hesitation, many times to others in search of a good pool service company. And we will continue to recommend them. One of the best pool service companies in town.

These guys are awesome! very friendly and knowledgable, I had a lot of questions and I didn’t want to be taken advantage of but they made me feel like they were looking out for me from the start. I now use them every month and I couldn’t be happier. I highly recommend them if you are having a pool issue and want someone you can trust. Thanks Action Pool

Dis-​Satisfied with the service. The LACK of communication. (as in responding to the E-​mail that were sent.)
Dis-​satisfied with the disregarded request for permission to enter the yard BEFORE service because of the dog.
NOT HAPPY AT ALL Reese tried to charge me twice for service that was paid cash. NO oopsie our mistake, NO NOTHING!
NOT happy when he opened the filter and put it back with the exhaust facing the pool equipment, so when you «bleed the line» of air, water spays the OPPOSITE way it should.
The knock on the door telling me my Vacuum WAS NOT WORKING was the last straw! Isn’t that what I’m PAYING YOU FOR???
I went back there right away, pulled it up, shook out the twig that was stopping the wheel from spinning, and BAM good to go!
Why the heck couldn’t YOU do that?
THANKS BUT NO THANKS!
I really DO NOT ENJOY writing these reviews. BUT SHIT, do you dang job and COMMUNICATE with your customers. RETURN THEIR E-​MAILS AND apologize when you bill them by mistake.
COMMON SENSE!
I think maybe its time to retire?
I could plainly see YELLOW ALGAE, not to mention it was in the e-​mail and told face to face… pointed out and shown during the 1^st visit. & It’s still there.
With my OWN «yellow out» and elbow grease I TOOK CARE OF IT!
I went with this company based on Unilocal. I should of paid more attention. Looks like it USED to be a good business. The reviews are dated.
***REESE THE OWNER DID CALL AND APOLOGIZE AND WAS VERY SINCERE HE REFUNDED $ 50 ALSO.

Thought by now would have leak fixed on my pool motor. That the plumbing was replaced last yr. Was understanding that work had one yr warranty. Can not get a phone call back for 3weeks now. I did talk to Reese and sent photos but no answer back. If you want good customer service stay away from here. Or they just want the warranty to run next week then call me. I even said I would pay at one point just need it fixed. No call back. Very aggregated. One star as work was good to start out.

Well, Reese Bettencourt, the owner, saw my review and he worked hard to make things right.
Jim came by yesterday and did a great job cleaning up what still needed to be cleaned up, and made a great point: they should have gone with an acid wash instead of bead blaster, given that the problem was really that the BeadBlaster got caught in the PebbleTec pool surface.
They were all great and apologized profusely — I still can’t give them 5 stars because, well, it was an ordeal and they should have thought about the issues with the PebbleTec before, but they are extremely nice people. So, solid 4 stars.

Last Saturday, I called and left a voice-​mail at Action Pool Service. I don’t expect everybody to work on Saturdays, but I was satisfied when my phone rang with a return call at 9:01 Monday morning.
I had bought a Wilkins 720A PBV as mine had frozen last year and was leaking. I had planned on replacing it myself, but I found myself not having the free time to do so. I had some concrete and pool deck work done recently by a terrible company, Ultimate Concrete (look for that review). They left a terrible mess in the pool, including lumps of pool deck material on the floor of my pool. My in-​ground system had to pick up a lot of dirt and remains from the construction. I felt like I should clean the Hayward cartridge filters.
In talking with Steve on Monday morning, he said the price to replace the PBV that I had bought would be $ 135. While this wasn’t the best quote I had, the reviews I had read of Action Pool gave me confidence in having them do the job.
I wasn’t disappointed as they had somebody from their sister company, Action Plumber, come out a few hours later and replace the PBV. They did a very good job in wrapping and protecting the pipes from freezing. I had them replace a $ 15 float for $ 50, but I wanted it done right, just didn’t have the time to go to NPS and do it myself.
The real bright point of this day came when earlier Jim from Action Pools came to clean my filters. Immediately, he said, «You really don’t need to have your filters cleaned». My first thoughts were «What, a repairman is telling me I don’t need to have something done that I requested»??? How unique is this!
Jim went on to answer multiple questions I had about my pool and it’s plumbing. He was very honest and informative. He gave me several bits of information that will help me maintain my pool, without calling a service. Again, damn, I was impressed!
Jim was the most informative guy I have ever spoken with about pools (a close second is the manager at NPS at Eastern and Windmill). Jim didn’t charge me a penny for coming out to do something I requested (filter cleaning) even though he had to spend the time and money to come to my house. I didn’t hear the phrase, «Well, I have to charge you a service call».
I don’t believe Action is the best on price, but I have not seen anyone better on business practices. Good job, Jim. Good job, Action!

I found Action Pool on Unilocal last year. My pool was a mess and pumps and in floor cleaners not working. These guys are amazing! They answer your calls, return calls, and show up within 2 business days! I never have been put off for even a week (other companies scheduled me 10 days out!) Jim is great! On time and works until it’s all figured out. My pool works as well now as it did 8 years ago! Their prices are reasonable and competitive and they never pressure you to do more than you want but they will be honest about what you need! Jim took the time to label and explain all my equipment! I wish all companies were this great!

Bought a fixer house that needed all new pool equipment, or so I thought. Jim pointed out that I already had a new pump, and some of the piping was new, so we used that. Saved me over $ 1400. I decided to use them for maintenance. They’ve been really good at answering my questions (this is my first time owning a pool, and I want to know how it all works). When I had an issue, they were out the next day to fix it. They keep this up, they’re never getting rid of me as a customer! :)

I called Reece for some pool construction advice and referral. He was busy with customers, but still was able to provide me with a great referral and sound advice. I liked Reece so much and was appreciative for his help, that I will be changing my pool service to Action Pool Service and get rid of my current guy.

Let’s get very clear here. These guys are not good! Good is the enemy of Great. These guys are GREAT!
So, we have had a pool for 15 years and we are on our forth pool service. The previous ones were either not good as soon as they grew and expanded and had new staff, or they sold out due to whatever reason.
Action Pool Service is great.
1. Owner — Reece Bettencourt is the owner and he is licensed, bonded and insured. How many others of you use a technician that is working on your property that is NOT licensed, bonded or insured?
2. Assistant — Chris is his assistant and he is great too. On time and communicates well, personable and can do attitude.
3. Extras — The service costs about 25.00 more per month than my old service and there are a few services that I now pay for that use to be part of the service. Is this more expensive? I say it is VALUE!!! I would rather pay a bit more for quality service that protects my pool and equipment in the long run vs. the short run!
4. More extras — Reece the owner is also President of the Henderson chapter of the Independent Pool, Spa Service Association. That is a good quality to have in your service partner, someone who just doesn’t talk the talk, but walks the walk!!! Here is the link for you to check out…
5. I am very happy. These guys are the real pros.